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Most of the staff was excellent and very attentive!! The manager was awesome she heard of a problem I had and immediately gave me a little discount which I wasn't expecting!!! the VERY RUDE desk clerk when I checked in!!!! Needed a lil better breakfast but it wasn't bad!!!
Spacious clean room and delicious breakfast. Also large eating space.
Best hotel in Killeen
The room was spacious the staff was nice the beds are against the wall and my young neighbors were having sex all night and i could hear all the moans and groans also feel the headboard shaking on the wall even though it was not attached to the wall....then the hotel did not even respect my feelings ...no refund, no apology, nothing ......just gives us your money and deal with it
PROS: Spacious rooms Clean smell throughout Lots of Hot Water Separate Makeup area for the wife Breakfast was actually pretty good Beds are somewhat uncomfortable Pet friendly, so expect some barking or allergic reaction no matter how clean the rooms Room Service was hit or miss
Quiet AC unit. Big rooms
Super comfortable bed/furniture! Staff was polite when interacted with. Good room for the price. Room service didn't replace towels, just took them. Wifi wasn't of constant quality.
Excellent service, the staff is very friendly and accommodating. Excellent location, close to shopping, restaurants, main thoroughfares and interstate. The hotel was very clean and updated. Beds were uncomfortable but that is also personal choice and would not influence my staying there.
The room was wonderful. The view of the city was amazing as I was on the top floor & able to look out over the city. The issue with my pricing. I was quoted one price over the phone & charged $100 more. That needs to be fixed.