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Most of the staff was excellent and very attentive!! The manager was awesome she heard of a problem I had and immediately gave me a little discount which I wasn't expecting!!! the VERY RUDE desk clerk when I checked in!!!! Needed a lil better breakfast but it wasn't bad!!!
I prepaid $99 for one night and stayed one night checking out the following morning. The hotel charged my credit card for $437 claiming because my phone went straight to voicemail, they had the right to charge me for three extra nights. I gave them my keys in the morning so I had no access to the room.
Friendly helpful staff. Overall, good stay. Nice location with some natural view of Killeen. I would stay there again, but would look for a discount. A tad overpriced. Bathtub antiskid mat was delaminating. Fridge door was banged up. A few spots on carpet. Windows were not double paned so could still hear car noise going by. Sink handle lever missing. Those small things make the difference between good and very good to excellent.
The room was spacious the staff was nice the beds are against the wall and my young neighbors were having sex all night and i could hear all the moans and groans also feel the headboard shaking on the wall even though it was not attached to the wall....then the hotel did not even respect my feelings ...no refund, no apology, nothing ......just gives us your money and deal with it
The room was very comfort and the staff was very professional and polite...I really enjoyed myself and I would stay there again in a heartbeat!!! :-)
Super comfortable bed/furniture! Staff was polite when interacted with. Good room for the price. Room service didn't replace towels, just took them. Wifi wasn't of constant quality.
Very convenient location Old well worn mattress that sloped to one side. Odor in the hall was pretty harsh.
All staff was friendly. The room was comfortable and very roomy. It was stocked with plates and it even had a full size coffee maker. The breakfast was delicious and had various options. Also, beautiful lobby are with Christmas decorations. H
The room was very comfortable and spacious. Also, the breakfast options were amazing which is always a plus. Shower curtain needs to be cleaned.
The room was wonderful. The view of the city was amazing as I was on the top floor & able to look out over the city. The issue with my pricing. I was quoted one price over the phone & charged $100 more. That needs to be fixed.
Excellent service, the staff is very friendly and accommodating. Excellent location, close to shopping, restaurants, main thoroughfares and interstate. The hotel was very clean and updated. Beds were uncomfortable but that is also personal choice and would not influence my staying there.