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Vary nice lobby/public area and the room was vary cleen beautifully decorated The staff was horrible! The bellmen left one of my bags in the room and when I call to see if they have it. The front dest gave me the runaround and I wound up speaking to 6 people in different departments all don't know what happend to my bag. The staff at this hotle was the unhelpful and rude. There are other great hotels in the area I suggest you find one of them.
Luxurious rooms, very nice spacious bathroom.
pet fee was a little high
Very nice hotel, with excellent meeting facilities. Very convenient to West End nightlife and dining. Good food. Easy and cheap access to airport via rail (DART or TRE). The train is a little noisy, even on the opposite site of the building.
I loved the location. Friday nights dinner at five-sixty was wonder full and the view amazing. Saturday morning we awoke and took a stroll through downtown dallas. And the shops on the 1st level were convenient. So last weekends stay was all for fiancee....Shes been really stressed lately and i wanted to give her a night to remember.First off partially my fault, but i booked on prom weekend so parking was horrible. I actually ended up parking across the street from Reunion Tower. Then greeted at the front desk i find that they've stuck me into a double queen handicap room, not ok. After speaking with the young lady down stairs she apologizes and gives me a different room. Again its a double queen not the single room. I had booked. Then when i go to wash up before dinner at the five-sixty, the drain to the sink was clogged and water poured on to the floor. Kids at the prom were having fun on the balcony, they were laughing, screaming and enjoying theyre night. Unfortunately for us, we were located right above...
The room was clean enough. Valet is a joke. Staff is rude. Not pet friendly at all. Terrible location, hard to access. Expect long waits for any service needed and fees that aren't shown online. Make sure to really check your bill upon leaving. Ours was screwy. Couldn't complete a quick check-out, because we had to go to the desk to get it fixed, which took forever.
I did not like the fact that the attendants behind the counters did not inform us about the breakfast at the lounge especially after we paid for the executive room which included the breakfast. We had to go to the other restaurant in the atrium to eat and pay... The attendants in the hotel are not good.
The only pluses: nice beds, great sheets and pillows, room was very clean. For this room costing me $400/night it was a fairly poor value. The bathroom was so small that I had to climb over the toilet to get in and out of the shower. No balcony, no sitting room, the plumbing gurgled and rattled every time anyone used it nearby, and I could hear everything going on in the adjacent room. The hotel is sooooo huge and no signs or directories. People were constantly lost and asking each other for directions everywhere I went (I don't get why they don't have signs in TX, not specific to the hotel alone, very few signs on the roads too). So basically the room was a confort inn with a hilton price tag. Nothing complimentary or included, not worth the money. Stay at the Sheraton across the street.
The rooms were spacious and clean and the staff was very friendly. It was very easy to check in and out. The parking was very easy, and I was able to park close to the entrance. The parking was very expensive. Normally I pay nothing to park at other hotels, but I have paid up to $15 for parking a day. ($3 Anatole was $22 a day and the parking lot was almost empty.
Nothing. Upon arrival we were told that all the king bed rooms were taken which we had reserved prior to. Then we walk into the room that wasn't clean. Beer cans strewed everywhere, beds were filthy and trash all in the room. Not only that but the elevators were out of order and we had to climb 8 flights of stairs each time we left the room. Worst stay ever
Was not given the room we pre-paid for. I had booked a king bed, my wife and I arrived at about 9:00pm and were given two double beds. I thought that was a pretty rookie move by the kid behind the counter, who said there were no more king beds available, despite my having pre-paid for it. Not cool.
Loved the pillows and how big and beatiful it was! The staff were very friendly also I didn't like that there wasn't much to do inside the hotel but it's definitely no reason not to stay there
The room was very warm and got even warmer in the middle of the night. I complained to the front desk and they said they would send a technician, but the temp never changed by much.
Great price ,location & service
Courtesy car will take you anywhere in 1 mile radius... BIG plus for us. Staff are super friendly!