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The price They need to do a lot to bring their rooms up to date.
When asking for things I needed they had it available I did not have toilet paper but the one that was on the toilet paper holder, I had to go ask for more
The only thing I liked was the distance from the interstate. The long time to check in with a rude attendant. Our first room was filled with trash. Literally trash, the toilet trash was over flowing. There was trash all over the room. Then the attendant was mad that I asked for another room like it was my fault. I don't usually do this but all the time I spend in the road the was one of the lowest
Staff is friendly & helpful Cleanliness and all around aesthetic of the hotel were not as good as on my previous stays at this location. Tub & shower walls were visibly rusted and there was staining in the sink and on the sheets (it looked like a pen had leaked onto the sheets and they had washed them but failed to get all the ink out). I'm sure if I had brought this up to the staff they would have relocated me, but I was too tired to bother. Everything was clean enough, just not up to par with what I have come to expect from Courtyard and from this location in particular.
I am a regular customer with another company. I plan to switch to Marriott Rewards, as there is more value for the money. It was a quality experience.. Nothing, it was a very good experience.
Loved the good old Laredo friendly service and attentiveness and the cleanliness and luxury feel as well as the beautiful old Spanish looking architecture Black stains on the carpet in the room (113) and when you walk into the lobby from the pool there is a restroom odor but other than that everything was great and up to standard