Room good bed good and breakfast good When check out there appear some stange bill such as the phone bill and breakfast bill(my breakfast should be include)
Clean, quiet, convenient location near restaurants between downtown and IAH airport.
Great room, good quality for money, clean, quiet, Upon checking in we were asked for a credit card for incidentals, which is normal. However, we were never offered the amount that would be put on hold. We had to ask how much would be put on hold. We were told 50.00. Because it struck us as weird that the amount was not offered upon arriving in the room we checked the amount requested. 150.00 we're put on hold. We called the front desk and we're told that it should not have been 150.00 (after we pointed out that the room was prepaid and it is not usual to charge the whole night's fee on a prepaid room) and that it would be returned. It was not. It still appeared on our statement. Not cool.
Very neat and clean. Room is a little small, but it wasn't an issue really.
There was a free shuttle bus that took me and my friend to the Galleria. The breakfast buffet was nice. The room was clean, but noisy. The staff were surly and slovenly and unresponsive. The rooms were noisy as next to the freeway (should have more sound proof windows then). City taxis refused to go to this hotel or didn't know where it was. Cleaning staff ignored 'do not disturb' signs and were very noisy. Biggest problem was that it was in the middle of nowhere and I had to take the free shuttle bus (runs three times a day) to get to the Galleria and then take a taxi to anywhere else. The shuttle bus only travels in a 5mile radius.
I liked the price! The clientele made me feel uncomfortable.
They allowed us to bring our two dogs in without an additional pet fee, they had toiletries made by Bliss, Starbucks coffee, and Tazo tea in the hotel room, and the internet was free. The wireless internet signal was very weak on the 8th floor.
Comfortable room, gym, pool, great breakfast. They did not have my booking.com reservation. Then they accomodated me but did not note that breakfast is included so I had to sign for my breakfast bill and then re-claim it at check out. Pool opening times are not on hotel book in the room. Also pool does not have changing facility and this was not advised to me by the reception staff or the hotel book so I went down and had to go back up to the room to change, back down again and then go back up all wet ! One of the main reasons for me was the shuttle to Galeria but last shuttle is at 4.30 pm. Again, this was not stated on hotel info on booking.com
Reall good walls are just thin
its location to the convention the rooms were old. no microwave or ice box in room.
Yes they did not have wireless internet and cable interned did not work. How can conduct business without internet now a days.
It was clean, comfortable and quiet.
Die Lage war sehr gut (einfache Anfahrt vom Flughafen), das Personal sehr freundlich, das Zimmer war ok. Das erste Zimmer was man uns gegeben hat lag auf der Seite des Highways, leider sehr viel Lärm. Es war aber kein Problem ein neues Zimmer auf der anderen Seite des Hotels zu bekommen. Das Hotel ist schon etwas älter und könnte daher eine Rundumerneuerung vertragen. Das konnte man leider bei der Hotelbeschreibung nicht so merken.
Sehr gute Lage nahe der Galleria. Modernes, komfortables Ambiente, gutes Preis-Leistungs-Verhältnis.
Das hotel hat dem internationalem Standard absolut entsprochen. Das Presi-Leistungs-Verhältniss macht es zu einem attraktiven Business Hotel. Der Fitness Raum/ Pool hat die Ankündigungen nicht erfüllt.
nahe zum Restaurant/Bar "Flying Saucer", sehr guter Service, Mitarbeiter freundlich Die Umgebung des Hotels ist gefährlich, viele Obdachlose in der Stadt
Sehr freundliche und hilfsbereite Mitarbeiter; gute, komfortable Ausstattung des Zimmers; zentrale Lage des Hotels; Serviceangebot des Hotels
Hilfsbereite Mitarbeiter am Empfang Ja, keine ausreichende Wandisolierung. Selbst leise Gespräche im Nachbarzimmer können mitverfolgt werden. Reinigungspersonal spricht fast nur spanisch !
zentrale Lage des Hotels zur Metrorail ---
Die Freundlichkeit und Höflichkeit des gesamten Personals.
convenient expensive and had to pay $18 for parking!
Toyota Center was an easy walk accross the street; complimentary shuttle to restaurants in the downtown area not as easy to check in if you were not using valet parking
Location to the Toyota center. Being within walking distance. We also loved the free shuttle, the drivers were both grate. Needs more smoking rooms.
Gorgeous inside and out. Staff was professional and courteous . Hilton Americas is the best of the best. Short stay.
Staff Price- having to pay to park-old worn out bathroom $14 BREAKFAST!!!!!!!
Large comfy bed Location, bad part of town
very comfortable and very convenient.
Room was clean Bed was comfortable Quiet Good proximity to freeway but has a side street that allows you to travel through a neighborhood away from the congested freeway and feeder roads. Small parking lot. Parking fee. No vending machines. Water in bath had a sulfur smell.
It was nice, good beds, very good restaurant/ bar in the hotel. Staff was very professional. The price was a Lil high, but everything around was much higher so I guess it wasn't so bad.
Friendly staff Noise in the room(airco, motorway)
Good location with easy and quick access to places of interest to me. Bed size and poor response to fix AC problems
Hotel was nice, rooms were nice too. The only thing that was bodering me was the location - hotel was near the road and it vas quite noisy at night. But all in all it was ok for the price we paid.
Front lobby staff were polite, helpful and professional. Service personnel greeted guests and readily provided directions. Wish breakfast was included but enjoyed stay overall.
The beds we comfortable The room air conditioner was not working properlty nor was the toilet. And there were no extras we were dissappointed and will not stay at houton four points ever again, the weekend staff was not even concerned with the issuses we had,
the bed and the free internet the lady at the front desk when we arrived, she was rude and negative. They couldn't find our reservation of one room (we reserved two and had the confirmation with us, the second room appear on her computer).
Love the facility No microwave and freezer available and we have to pay parking fee per day.