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nahe zum Restaurant/Bar "Flying Saucer", sehr guter Service, Mitarbeiter freundlich Die Umgebung des Hotels ist gefährlich, viele Obdachlose in der Stadt
Sehr freundliche und hilfsbereite Mitarbeiter; gute, komfortable Ausstattung des Zimmers; zentrale Lage des Hotels; Serviceangebot des Hotels
Die Freundlichkeit und Höflichkeit des gesamten Personals.
Hilfsbereite Mitarbeiter am Empfang Ja, keine ausreichende Wandisolierung. Selbst leise Gespräche im Nachbarzimmer können mitverfolgt werden. Reinigungspersonal spricht fast nur spanisch !
zentrale Lage des Hotels zur Metrorail ---
Gorgeous inside and out. Staff was professional and courteous . Hilton Americas is the best of the best. Short stay.
The location and proximity to MDAnderson Cancer Hospital was ok, less than 15 minutes to drive there. The decor, though older, was nice too. There was a full size gingerbread house in the lobby, all edible, which we thought was really cool too. Reading online that this hotel had a remodel in 2011, I wasn't expecting it to be perfect and pristine, but it was even less than I expected. The carpets coming off the elevator to our floor were stained and looked dirty. Entering the room, everything looked ok, but there was a definite smell to the room. Not overpowering, but not good either. Kind of musty/humid/moldy smelling. The tv was on a dresser not facing the bed, or any of the chairs in the room, so I'm not sure how one is supposed to view it. We were there for one night before our appointment at the MDAnderson Cancer Center, and though we will be making many trips there over the next few years, I'm not sure we will stay at this hotel again. For the price ($156 after taxes), I was expecting better.
Location to the Toyota center. Being within walking distance. We also loved the free shuttle, the drivers were both grate. Needs more smoking rooms.
convenient expensive and had to pay $18 for parking!
Toyota Center was an easy walk accross the street; complimentary shuttle to restaurants in the downtown area not as easy to check in if you were not using valet parking
Die Lage war sehr gut (einfache Anfahrt vom Flughafen), das Personal sehr freundlich, das Zimmer war ok. Das erste Zimmer was man uns gegeben hat lag auf der Seite des Highways, leider sehr viel Lärm. Es war aber kein Problem ein neues Zimmer auf der anderen Seite des Hotels zu bekommen. Das Hotel ist schon etwas älter und könnte daher eine Rundumerneuerung vertragen. Das konnte man leider bei der Hotelbeschreibung nicht so merken.
Sehr gute Lage nahe der Galleria. Modernes, komfortables Ambiente, gutes Preis-Leistungs-Verhältnis.
Das hotel hat dem internationalem Standard absolut entsprochen. Das Presi-Leistungs-Verhältniss macht es zu einem attraktiven Business Hotel. Der Fitness Raum/ Pool hat die Ankündigungen nicht erfüllt.
I had a pleasant stay at Crowne Plaza River Oaks. The staff was very helpful considering that this is my first time in the US. The room was spacious and very clean, and you cant beat such price.
Elevators were extremely slow. Only 2 operating in peak hours. Smelled of unpleasant cleaning products.
Beautiful spacious room. Front desk staff was wonderful Garage elevator broke and was out of order nearly two days during our stay.
Location, secure environment, large room, comfortable queen size beds, kitchennet area in room, beautiful accommadations,and extremely friendly staff. I did encounter one problem with no hot water in the shower. My parents were two doors down therefore my family used their bathroom. I immediately reported the plumbing problem. We were offered another room and given a credit for not receiveing full sevice in the room. The manager and staff accommdated my family quickly and graciously. For a family of three and my parents traveling with me there was no free complimentary breakfast available. I really think this should be included for the price of the rooms
The room was comfortable. It was the first time we both stayed here. Out of all the places to stay in Houston we chose this place. What ruined our experience was that my new 2015 vehicle was vandalized in the self-parking garage. This ruined my whole experience and and impression of crown plaza. I reached out to a manager and she quickly pushed us to the valet staff. The manager was out of town so Eric just made me fill out an incident report. He stated the his manager Mr. Dillet would call me and till this day he still has not reached out to me. I had to call him consistently to get an answer. I've already spoken to him and I understand the outcome. It was just the way things were handled that makes never want to return to this place again.
STAFFS ARE ALL FRIENDLY & KIND. ROOM WAS CLEAN & COMFORTABLE TO STAY
Location is good, very convenient. The blanket is not soft at all
the stay was very nice the service was good! I didn't like being next to nosiy neighbors!!
Nothing about this hotel That the rooms smelled awful so we switched rooms and there it was. The same smell. It smelled like heavy carpet smell. Turns out they were smoking in the room before we arrived. We were later told to heck out find a different hotel and leave. The staff weren't helpful at all since there was a big group checking in she didn't care about us
To be honest there wasn't much I liked about the hotel and I have stayed there before. This is my second stay at this hotel and I book it because it's fairly close to the Houston rodeo. You have to pay $9 for parking and I'm like you are really changing me for parking when I'm a guest at this hotel? No free continental breakfast really? Holiday Inn express has a great free breakfast. The sheets were seriously like 100 count plastic or something in case you wet the bed. The housekeeper entered my room 3 times starting at 7:30 to noon and we were trying to sleep. The front desk had gotten my reservations wrong and called my room at which time I explained to them we were staying 2 nights. Well I guess the front desk didnt believe me because they locked me out of my room. I had to go to the front desk and show them my reserverations. Terrible experience and quite frankly I dont think I'll be back.
The hotel can use a renovation in the rooms.
I like the overall value in the cleanliness of the rooms I didn't like the 50 dollar deposit per room because I reserved three rooms so that was an extra hundred and fifty dollars taken out of my account
I loved the hotel. It was very comfy and they did everything for you. The restaurant is expensive but somethings are good
I would recommend a different scent for the shampoo/conditioner/body wash. Both my boyfriend and I smelled strongly of coconuts and wanted something less overpowering.
the staff was extremely friendly and the location is perfect for getting around. The rooms were clean and the hotel was beautiful. Would definitely stay again.
Good location for easy access to the highway while being near Houston's Galleria. Free wireless service.. The staff are curious and accommodating. The room was clean and comfortable. The price was very reasonable. I would recommend it to anyone who wants good value and easy access. The breakfast buffet, for the price, I thought, was limited nor did I think the quality of the food reflected the otherwise high quality of the hotel. My bathroom was small although functional.
Beautiful hotel, atmosphere perfect. I only got to stay one night.
Nice facilities, cordial and friendly staff that went above and beyond to ensure my stay was a pleasant one. The bedding was extremely comfortable, the showers well kept and gave a home away from home feel. slow wifi, tight parking garage thats a bit more expensive than i would expect for a place with no security guard, barely any room to actually park your vehicle, no free breakfast.
The hotel was beautiful and everyone was so friendly and helpful!!!!
The room was super clean, staff very friendly and efficient, and great atmosphere.
Newly renovated, spacious, comfortable. Fairly high parking fees, though perhaps reasonable for this location.
We had to pay for parking.
I liked the short walk to Minute Maid Park and to Vic & Anthony's restaurant. I like the ability to check-in early. I liked the pre-reg email asking for early check-in preferences. I did not like the cramped quarters at the entrance. Due to the train, the narrow lanes for auto & valet made for a cluster. There were no bell carts available and the bell men seemed too busy. I did not like the small size of the sleeping room. Very cramped quarters.
Rooms were well appointed and thoughtful. Staff was attentive and professional. Beautiful hotel. Located near light rail and could be heard all day and night.
The staff was very kind and helpful. The area at night seems a little unsafe.
We really enjoyed the room and the location. It was 2 adults and a 5 yr old. We were there to catch an Astros game and to visit NASA which was only a 30 minute drive away. Minute Maid was within walking distance. Concierge said we could use the complimentary shuttle but we walked to ballpark instead. Hotel was also next to the northbound and southbound light rail so we hopped on that to the museum district. We would definitely stay there again. We didn't use the valet for $36, we found street parking around the corner. Got locked out of room at noon even though we had a late check out scheduled. Was no big deal though. They had a bus boy sent up to give us new room keys and they apologized.
Extremely friendly staff. All the pictures showed a large tub in the bathroom. This was really important to us in booking our room, however, there was only a shower upon arrival. We felt duped.