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Nice facilities and clean. Staff seemed tired.
Nothing really stands out. I had a request for the office manager several days before my stay- I left my telephone number and email on 3 separate occasions. No call back or attempt to reach back out to me was made. She conveniently "left" for the day on each attempt.
The staff is great. The rooms are nice, large and comfortable. The walls are too thin, I didn't get to sleep until late because of the noise and was woke up early because of noise as well.
Convenient location and great amenities.
Very nice, modern hotel. After a few hours of being there I noticed blood on my bathroom floor.
Comfortable beds/pillows, clean room. Free internet/wifi. Convenient to Texas Tech campus. Friendly staff Even the cheap hotels include a continental breakfast free, not here, everything is extra. TV sound did not work properly. Restaurant is pricey as is room service.
The pool and visiting area were nice. The gal that helped with check in was friendly and accommodating. The hotel was old and definitely needed updating (carpets in the hallways especially). There were pieces of trash in the elevator and hallways, making it look like the place hadn't been vacuumed in awhile. The whole place had a strange smell, likely due to the indoor pool. The room smelled terrible; it was a smoking room, but it had a stale urine scent to it. The Wifi didn't work at all, and the TV was old. The sink was stopped up and had what looked like food particulate coming out of it. The room was only $40, but there are other hotels in that price range that are much nicer.
Staff was friendly and understanding to the fact they work at bad hotel. They made up for it by being extra nice. It's a bad hotel, cleanliness is an issue and the condition of the place was bad.
The front desk lady was nice and helpful. The place was nasty it smelled moldy. The pool looked filthy. The paint on doors was chiped. The ac unit in the room was boken so my 2 year old and my husband were sweating the whole night. I couldnt sleep at all because u could hear every little thing in the lobby and in the parking lot. Couldnt fall asleep til 3am someone thpught it would be funny to let there kids knock on our door at 2:45am.in the room my 2 year old fpund bunch on beer bottle caps which we fo not drink he could of choked do thry dont clean well at all. And to top it off our blanket was filthy with some weird red stuff. Will never stay at this place again it was the worst stay in my life.
-Price was good, and the main reason I would choose Ashmore over the many other hotels in the area. -Staff was genuine, welcoming, and hardworking -Property is older, but clean -Bed was massive, which is great since I am a large person -Breakfast had good amounts of protein available and not just a bunch of cheap carbs. -Internet was a decent speed (7MB down and 4MB up) -They even hosted a Happy Hour on weeknights -Had a hot tub! Wish the hot tub was open later
First time staying here and thought we would give it a try. The hotel itself is clean and smells good. The rooms were very clean and comfortable. A few more bath towels would be great. That would be it.
The Embassy Suites Lubbock is a terrific hotel for both business and personal travel. Both the rooms and the common areas were spotless and impeccably maintained, and the staff was incredibly friendly, courteous, and professional. The Manager's Reception in the evening was well-received - busy, but not overly so - and it appeared that a number of attendees are regular visitors to the hotel. I will certainly return on my next visit to Lubbock.
We arrived without a rental car and there was not a single car to rent at the airport (our mistake) but the staff did an unbelievable work to get us a car. Thanks to them the trip was a success!!!
My family and I had an amazing weekend 2 kids under 2 and not one person said anything about my kids being kids. The staff were all friendly and every time I saw one they stopped and asked if we needed anything. My 2 year old absolutely loved the fish. We didn't want to leave!!! We will definitely be returning it was an awesome weekned