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Very nice, modern hotel. After a few hours of being there I noticed blood on my bathroom floor.
Convenient location and great amenities.
Comfortable beds/pillows, clean room. Free internet/wifi. Convenient to Texas Tech campus. Friendly staff Even the cheap hotels include a continental breakfast free, not here, everything is extra. TV sound did not work properly. Restaurant is pricey as is room service.
Location is great. Staff is friendly and accommodating. No regular coffee in the room, only decaf. No hair conditioner, two shampoos.
Nice facilities and clean. Staff seemed tired.
This hotel made a big improvement on this in regards to management and facility since last summer. Just keep it up. I suggest to change the pool water once every six months.
Staff were very friendly. Rooms spacious, beds comfortable. They were very accommodating when I wanted to switch to a quieter room away from the noisy freeway side. Problem was they didn't record the room change properly, and thus sold someone my new room, which meant I was awoken in the middle of the night by someone who'd been give a key to my room and would've barged right in if I hadn't put the bar across the door.
The room was spacious and clean. The housekeeper does a wonderful job. The first day my towel was ragged. With frayed edges and very worn. That was the only day. The bed was a bit soft for me, but not really a problem. The windows faced the west and that sun was so bright and hot that I had to have the shades down the whole time. Kinda of a bummer. But what the heck, the price was right
Nothing really stands out. I had a request for the office manager several days before my stay- I left my telephone number and email on 3 separate occasions. No call back or attempt to reach back out to me was made. She conveniently "left" for the day on each attempt.
When I arrived the front desk lady was very sweet and asked why we were traveling, I informed her we had lost my grandma and we were coming home from the funeral. She offered her condolences and waived our pet fee. It was a small gesture but greatly appreciated since we were tight with money from an unexpected trip.
Updated decor, spacious room, good breakfast. Leaky refrigerator left a huge puddle inside our door; luckily it was a tile floor.
- Cleanliness. I didn't even take a shower there because the bathroom was so gross - Thin walls. You can hear your neighbors talking - They double charged us for the rooms for something that was overpriced in the first place
I like the size of the rooms; there is a small sitting area with a couch and chair. I do not like sitting in bed and this is a great place to watch tv and unwind before going to bed. This is the 2nd time I have stayed here. Both times I used an online website to book my travel. Both times they put me right above the entrance and I can hear the doors opening and closing each time someone goes in or out. Also, they accidentally gave me the receipt for another person. I found out this person paid $20 less per night than I did. Not happy about that. Perhaps I need to call directly instead of booking on one of those so called cheaper websites.
Spacious comfortable room,but shades were broken and difficult to rsise. There were very noisy people above us...even at 3:00 AM. Hotel was very busy, lots of people using the pool. Friendly staff. Noisy...broken shades. Maintenance came to fix the shades but they still did not work.
-Price was good, and the main reason I would choose Ashmore over the many other hotels in the area. -Staff was genuine, welcoming, and hardworking -Property is older, but clean -Bed was massive, which is great since I am a large person -Breakfast had good amounts of protein available and not just a bunch of cheap carbs. -Internet was a decent speed (7MB down and 4MB up) -They even hosted a Happy Hour on weeknights -Had a hot tub! Wish the hot tub was open later
The price was affordable. The same cigarette butt was in the elevator for 2 days. My room had to be deorderized twice. The front entryway was sticky on Monday morning.
The front desk lady was nice and helpful. The place was nasty it smelled moldy. The pool looked filthy. The paint on doors was chiped. The ac unit in the room was boken so my 2 year old and my husband were sweating the whole night. I couldnt sleep at all because u could hear every little thing in the lobby and in the parking lot. Couldnt fall asleep til 3am someone thpught it would be funny to let there kids knock on our door at 2:45am.in the room my 2 year old fpund bunch on beer bottle caps which we fo not drink he could of choked do thry dont clean well at all. And to top it off our blanket was filthy with some weird red stuff. Will never stay at this place again it was the worst stay in my life.
When we checked in on Saturday evening, the front desk staff was very friendly. We like to stay here because of their awesome hot tub. The hotel room had cockroaches again. When reservation was made, we were guaranteed the cockraoch problem had been taken care of...it wasn'T. Also, the room appeared as if it had not been vacumned in a very long time. Food/trash under table where tv sits and under little side table. Baseboards had not been vaccumned in forever. Hair dryer worked for only about 1 minute and would shut off. There was also a man in the next room that slammed the door all night and would scream at the top of his lungs..felt very uncomfortable. The hot tub is usually the reason whey we have stayed in the past, however; it had a very greenish cloudy color to it. The pool water looked nice and sparkling clean.Reported to check out staff. No apology even made
The front desk staff was friendly. The hotel is filthy, you know this as soon as you walk up to the front door. Trash and litter all around the entrance, front door does not even close flush and makes a loud scaping noise when it closes. The rooms were absolutely filthy, my wife would not even walk across the floor without her shoes on.
Staff was friendly and understanding to the fact they work at bad hotel. They made up for it by being extra nice. It's a bad hotel, cleanliness is an issue and the condition of the place was bad.
Staff was friendly Older unkept property with a strong odor of cleaning products and mildew.
The staff was very polite at check in and check out. The location was convenient. I did not like the overall cleanliness of the hotel. The halls were dirty with debris from renovations. The room was not clean. The mattress had evidence of stains on top bottom and sides.
Comfortable bed, clean. Window on covered courtyard (no privacy with curtain open and bad light.) TV channels limited and no menu channel or guide. Breakfast ends too early (9).