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- Cleanliness. I didn't even take a shower there because the bathroom was so gross - Thin walls. You can hear your neighbors talking - They double charged us for the rooms for something that was overpriced in the first place
This hotel made a big improvement on this in regards to management and facility since last summer. Just keep it up. I suggest to change the pool water once every six months.
I like the size of the rooms; there is a small sitting area with a couch and chair. I do not like sitting in bed and this is a great place to watch tv and unwind before going to bed. This is the 2nd time I have stayed here. Both times I used an online website to book my travel. Both times they put me right above the entrance and I can hear the doors opening and closing each time someone goes in or out. Also, they accidentally gave me the receipt for another person. I found out this person paid $20 less per night than I did. Not happy about that. Perhaps I need to call directly instead of booking on one of those so called cheaper websites.
The staff is great. The rooms are nice, large and comfortable. The walls are too thin, I didn't get to sleep until late because of the noise and was woke up early because of noise as well.
Staff were very friendly. Rooms spacious, beds comfortable. They were very accommodating when I wanted to switch to a quieter room away from the noisy freeway side. Problem was they didn't record the room change properly, and thus sold someone my new room, which meant I was awoken in the middle of the night by someone who'd been give a key to my room and would've barged right in if I hadn't put the bar across the door.
Nice facilities and clean. Staff seemed tired.
Updated decor, spacious room, good breakfast. Leaky refrigerator left a huge puddle inside our door; luckily it was a tile floor.
Spacious comfortable room,but shades were broken and difficult to rsise. There were very noisy people above us...even at 3:00 AM. Hotel was very busy, lots of people using the pool. Friendly staff. Noisy...broken shades. Maintenance came to fix the shades but they still did not work.
Nothing really stands out. I had a request for the office manager several days before my stay- I left my telephone number and email on 3 separate occasions. No call back or attempt to reach back out to me was made. She conveniently "left" for the day on each attempt.
A/C didn't work properly in the room. ☹️️
When I arrived the front desk lady was very sweet and asked why we were traveling, I informed her we had lost my grandma and we were coming home from the funeral. She offered her condolences and waived our pet fee. It was a small gesture but greatly appreciated since we were tight with money from an unexpected trip.
The room was spacious and clean. The housekeeper does a wonderful job. The first day my towel was ragged. With frayed edges and very worn. That was the only day. The bed was a bit soft for me, but not really a problem. The windows faced the west and that sun was so bright and hot that I had to have the shades down the whole time. Kinda of a bummer. But what the heck, the price was right
Very nice, modern hotel. After a few hours of being there I noticed blood on my bathroom floor.
Convenient location and great amenities.
Comfortable beds/pillows, clean room. Free internet/wifi. Convenient to Texas Tech campus. Friendly staff Even the cheap hotels include a continental breakfast free, not here, everything is extra. TV sound did not work properly. Restaurant is pricey as is room service.
Location is great. Staff is friendly and accommodating. No regular coffee in the room, only decaf. No hair conditioner, two shampoos.
-Price was good, and the main reason I would choose Ashmore over the many other hotels in the area. -Staff was genuine, welcoming, and hardworking -Property is older, but clean -Bed was massive, which is great since I am a large person -Breakfast had good amounts of protein available and not just a bunch of cheap carbs. -Internet was a decent speed (7MB down and 4MB up) -They even hosted a Happy Hour on weeknights -Had a hot tub! Wish the hot tub was open later
First time staying here and thought we would give it a try. The hotel itself is clean and smells good. The rooms were very clean and comfortable. A few more bath towels would be great. That would be it.
The room was roomy, clean, and comfortable. It had been updated and basic amenities were provided. The breakfast area was well organized and clean. The food was reasonable for a continental breakfast and included hot biscuits and sausage gravy which was quite good. The pool area was clean and inviting. Pets are indeed welcome with no extra fees. This is an older motel/hotel that has been warn and well used. The hallways have need of new carpet and updating with more attractive lighting. There was a maintenance issue with the shower which should have been repaired before anyone was allowed to use the room. The common area is this huge covered open space between two rows of guest rooms. It lacks "atmosphere" though it does have a meandering water feature with fish and some sitting areas.
The front desk lady was nice and helpful. The place was nasty it smelled moldy. The pool looked filthy. The paint on doors was chiped. The ac unit in the room was boken so my 2 year old and my husband were sweating the whole night. I couldnt sleep at all because u could hear every little thing in the lobby and in the parking lot. Couldnt fall asleep til 3am someone thpught it would be funny to let there kids knock on our door at 2:45am.in the room my 2 year old fpund bunch on beer bottle caps which we fo not drink he could of choked do thry dont clean well at all. And to top it off our blanket was filthy with some weird red stuff. Will never stay at this place again it was the worst stay in my life.
Staff was friendly Older unkept property with a strong odor of cleaning products and mildew.
The pool and visiting area were nice. The gal that helped with check in was friendly and accommodating. The hotel was old and definitely needed updating (carpets in the hallways especially). There were pieces of trash in the elevator and hallways, making it look like the place hadn't been vacuumed in awhile. The whole place had a strange smell, likely due to the indoor pool. The room smelled terrible; it was a smoking room, but it had a stale urine scent to it. The Wifi didn't work at all, and the TV was old. The sink was stopped up and had what looked like food particulate coming out of it. The room was only $40, but there are other hotels in that price range that are much nicer.
Staff was real nice Hotel was real dirty needs deep cleaning all through hotel
Comfortable bed, clean. Window on covered courtyard (no privacy with curtain open and bad light.) TV channels limited and no menu channel or guide. Breakfast ends too early (9).
Was good stay for the price. Booked online and only 50 got my money Worth. Location was off intestate and hot tub needed to be fixed but overall was ok.
Room was suppose to have microwave. It did not. Wi Fi was not working. Staff was rude when it came to cleaning and providing clean towels and sheets.
The facility is really nice in the inside and the amenaties are great. The whole hotel had a funky smell. I'm thinking due to the indoor pool. The beds and pillows could have been better.
Staff was friendly and understanding to the fact they work at bad hotel. They made up for it by being extra nice. It's a bad hotel, cleanliness is an issue and the condition of the place was bad.
The staff were so friendly and helpful! Great pool and breakfast! The price was great for what they offer! They are doing updating now, so while it was a little outdated and run down, they are working on it. It will be awesome when finished. But still kept clean!