location, location, location a few nit-picky things . . . iron was rusty, TV remote didn't work
everyone was very accomodating and Grace upgraded our room to a king wich was wonderful
The friendliness and helpfulness of the staff are commendable; the room was spacious and attractive; the location was convenient yet quiet. The restaurant was affordable. Clock and lamps were unplugged and hangers missing when we checked in. Restaurant buffet was ample but lacking in quality--food was lukeward, oatmeal lumpy.
Location No valet or bellman on arrival
The staff was amazing from management to room service. This is my new San Antonio hotel. The rooms were cool retro with modern ammenities. The pool was clean and nice. But really, the staff made the difference. None
This is an excellent hotel so close to the Riverwalk. Very clean. Nice decor. Staff is very friendly and helpful. Would definitely stay here again and recommend to others.
closeness to the Alamo pay for internet access
The location is just terrific and allows you to walk to all downtown attractions, and we enjoy staying in historic hotels rather than the low-end or high-end chains, both of which are available in downtown San Antonio. The ground level garden and pool areas are nice, as is the spacious lobby. The the price is extremely modest for a downtown hotel in a major city. The old hotel could use some up-dating; it's a little worn out. Our elevator wasn't in perfect working order (the door was very slow and erratic about closing) and the historic "Rough Riders" bar still has smoke from Teddy Roosevelt's cigars in the walls.
Parking was $24.00 a day. There was no actual hotel parking. It was either metered parking or valet parking in a parking lot with no cover.
Very close to the river walk The pictures of the rooms I felt did not accuratley depict what we were given
Zimmer sind groß und sauber, auch die Bäder sind in Ordnung. Die Air Condition ist veraltet und laut. Sie stoppt wenn Temparatur erreicht und springt wenige Minuten später wieder an. Dies stört den Schlaf erheblich. Die Magnetkarten für Zimmertür und Aufzug funktionieren oft nicht, man muss dann immer wieder zur Rezeption um sie neu zu laden.
Seemed to have difficulty getting auto from valet parking. Took 50 minutes one time.
The river walk A little expensive for the small room
I got an upgrade to another room and it was awesome there on out
Friendly, helpful and warm staff. Location is excellent, right smack at the river walk. Within walking distance to all main attractions in the city
Nice room right on the riverwalk parking was a big issue and expensive
My room location was awesome. The view I had for the firework show during New Years Eve was even better. I live and work in the UAE (Dubai). We have some of the best and most world class hotels that anyone can offer. With that said,....my first stop when I landed last week was the Palacio Del Rio. I put my bags on top of the dresser and when I pulled them off,..I found a lot of dust on top of the dresser. I did not make a fuss about it,..but I do know that the places I stay around the globe will not tolerate such a thing. Other than that,..the staff there was extremely polite and helpful. I will def. stay at the Palacio del Rio during my next visit to San Antonio.
Staff, service, room, and the hospitality was awesome.
No free wifi
Staff very helpful, assisted in getting my husband a golf tee time, friendly, patient, good suggestions for things to do, and places to get services. Would have liked spa services available at the hotel.
Stayed there for SA Marathon. Had to get up at 4:30 but could hear loud music outside until 10 PM. Also, AC did not work very well.
Nothing! Very unprofessional!
Location and price. The bed was terrible.
I love the fact that they dont charge for pets and they even rovide you with a pet bed, bowls and treats all for FREE. I had to go to sleep early because of my training early next day and other guests were quite lound, maybebecause my room was close to the lobby and pool table also while they walk through the hallway they were laghing and being load . This is not the hotels foult I believe but the rudeness of people.
Great hotel overall. I rated it down because the valet situation gave me hell a few times. Give yourself plenty of time for valet to get your car, especially when it's raining.
Everything was great. The staff are all amazing and go above and beyond to make your stay even better. I will definitely be coming back. The only thing that was annoying was how exspensive the things were in your room mini bar.
Bed was comfortable Bed corners are very dangerous, I end up with bruises because bed woods expand from mattress and you can hit your legs easily unless you are very careful. I had the opportunity to talk to other guests and they complain about the same dangerous corners. Bathroom have to many gabs on counter and your personal products can fall while cleaning is happening and you will never find them. If your leave something you have to go to a website to file lost and found. That is very far from what is the main reason of hotels, customer service...... Very poor in that part. Most rooms the city view is the windows of the next building.
We really appreciated the location of the hotel, it was really convenient in that sense, it was within walking distance to many attractions and restaurants. The staff was also really friendly. Almost everything was perfect, but it would have been nice to have a mini fridge in the room to store our own food and drinks. Also one of our beds was squeaky and that made it uncomfortable to sleep on so better beds would have been nice.
The staff and the place are great !
We have traveled often and frequently. We arrived and found that the best service, ambience, and dining was apparent. Our room was perfect, room for our luggage, etc. Can't wait to return.
We waited 30 minutes for our car after check out. CALL AHEAD...way ahead!
I liked the friendliness of the staff, the attentiveness of the staff always willing to help. Hilda the housekeeper kept the room cleanliness very well and orderly. I am happy with my experience. It was a great location right on the river walk.
Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars. Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.
Staff was unprofessional. Check in was at 3, we got there at 7 and the room still wasnt ready. While we waited for 45 minutes we had to get dressed in the public restroom and my girlfriend had to straighten her hair in the hallway because there was no outlets in the restroom. After we finally got our room we had to rush to the spurs gsme that we had planned and ended up missing the first quarter all because of the staff at the hotel. We decided to switch hotels the next day. Other than that the hotel was really nice looking.
Location was great Kind of dark interior needs brightening.
We had nothing but trouble with Kayak and Getaroom. The Getaroom staff, in fact, was terrible. I will never use Kayak or Getaroom ever again. The Valencia was great, though. Wonderful staff.