Location Pool was closed and no free breakfast. Very disappointed.
Under renovation. Will be rebranding as Embassy Suites.
The staff was very nice & helpful. The hotel is being renovated with work ongoing 7 days a week, 8am to 5pm. The atrium was completed demolished so no complimentary breakfast. Noise level deafening at times. Management should NOT be renting out any rooms until renovation is done.
Hotel was being remodeled , wasn't told of this . Airconditier was making a loud noise all nite. It was a bad experience all around.
The El Paso Suites are very nice. They are doing remodeling but it did not interfere with our stay. Pool could have used a good cleaning but otherwise it was ok. Very friendly staff and very helpful!1 Would definitely stay again The parking area need lite better, People hanging out there at 5 in the morning begging for money as we left for airport, need security outside.
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Staff was nice, and room was spacious. Rooms were stuffy, carpet was old, room needed deep cleaning not just linen change and vacuum. Building being remodeled so alot of dust in the air and no breakfast. Nothing complimentary was offer ed to compensate for inconvenience.
Not to the standards I expected for an Embassy Suites. This last visit we had issues with getting our room serviced, the manager did compensate us with 1000 honors points but don't feel this was adequate compensation for our inconvenience. Room fridges need defrosting.
Well the entire hotel was UNDER CONSTRUCTION and it was so scary, sad, and yeah told I didn't read the darn terms and conditions. Who relies on photos right! Bummed so we checked out! Thank goodness she was nice and didn't charge us cancel fees. Well the entire hotel was UNDER CONSTRUCTION and it was so scary, sad, and yeah told I didn't read the darn terms and conditions. Who relies on photos right! Bummed so we checked out! Thank goodness she was nice and didn't charge us cancel fees.
Room was spacious and clean. This hotel was very cost-effective.It's so nice.
There was plenty of room in the room. Poor reception on tv's. Construction during the stay did not help, maybe some kind of discount or coupon during this time. Breakfast was not the greatest but better than nothing.
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Happy that I got to spent the last days with my fiance in this hotel before her deploying.
I appreciated the convenience of location with regard to the airport. I could not get the bedside lamps to work. By the time I discovered it, I was already dressed for bed and did not want anyone else in the room. I did not need them my second night, so it was pointless to have them fixed during my stay.
It was fairly clean and I had many options for breakfast Moved a stand to look for a plug and found some little trash. However, overall the room looked and smelled clean.
I like the outside pool and customer service was great N/a
Bathroom shower was a handicap roll in shower. When you used the shower the bathroom floor flooded soaking the cloths I fooli left on the floor
I did like the location and The cafe staff are the most friendly. Matthew did make me feel very welcomed and had a super attitude with me and all the other customers seemed satisfied. I have stayed here twice this year and the bathroom shower heads are very low quality no pressure!
The location was excellent old, outdated, still had analog tv's
spacious room, nice bed and furnishings, very helpful front desk, unbelievably convenient location to downtown attractions and fine dining. dripping bathroom faucet, ac that could not be controlled by thermostat. was offered alternative room that was smaller, much noisier, and also had malfunctioning ac. shower temp was controlled only with difficulty and wasted much water to get warm.
no bugs in the room -Airport shuttle service they provide made me wait for an hour -No internet in the rooms, when ask for help they dont solve it they say 'Everybody has the same issue' -No breakfast even if you pay for 150 per night -No check in before 3pm, but need to checkout before 12am -My room was so cold I asked them to fix it, they told me that they dont have a heater they can only do turning of the ac? Funny right?
The atmosphere of the hotel is beautiful. We enjoyed the outdoor pool very much and liked the option of using the indoor pool when it was raining. The staff was very friendly and accommodating. The room was very spacious which was a huge plus. We thoroughly enjoyed the complimentary breakfast in the restaurant. The food was delicious. We will definitely stay here agai ! The only negative I have wasn't about the hotel itself, but was the fact that the maid for our room did not speak any English nor did she understand English. I think that should be a requirement.
The indoor pool was good. Outdoor pool too small. The front desk was very unhelpful. They didn't bother to talk or welcome. Very unprofessional of them to not talk or welcome.
Loved the cleanliness of the room. The blankets/pillows were the best. Staff was friendly. Nice environment and good amenities. Bathroom sink was extremely slow to drain. It was a nuisance when brushing teeth or washing our hands as we had to see the dirty water floating for about an hour before it went down. Also, the mirror closet door was broken and off the hinges. when reported to front desk, didn't seem to be a big deal.
Bartender, haha. Extremely nice. Nice to have a conversation with. Pools were also really nice! They asked for my card to confirm that the card I had paid for through the website was with me. What they didn't bother to inform me was that they were charging a $50 security deposit incase anything was damaged or snacks were eaten? Which, I think, is weird for a hotel to do so. The lady at the front desk was rude about it when I told her I wanted to use another card. Also, the beds are hard as a rock and the sleep number bed didn't work at all. Bartender (male) was incredibly nice!
Very nice and clean.
the pool and room the pool was very crowded with kids
Good easy access location, convenient to shops and restaurants. We've been on a road trip and the Radisson was the cleanest and nicest of the hotels we've stayed at. Lots of great shared amenities including two fireplaces in the lobby (welcome on the chilly winter nights), multiple computer and printer workstations, a very nice courtyard, indoor and outdoor pools. Staff was very friendly, and the room was spacious, clean and well appointed. I'd stay here again hands down. Wifi internet access was a bit erratic, and slow for me. Otherwise no complaints.
Once I was settled, the room and hotel were great. Quiet, spacious and exactly what I was looking for. The AC did not work in the first two rooms I tried, but the staff found me a room where the AC worked.
Good location to lots of food and entertainment. My room came with free breakfast at the restaurant and the rooms were quite nice. There was a miscommunication on check out time and we had staff try to enter our room twice while in my room. I called them and they left a left in the system and they still attempted to come in a little later.
Short walk from the airport and you are there- shuttle available but did not need Sink in bathroom did not drain and was filthy, electrical outlets bedside did not work, dinner was average. Staff were kind and tried to be helpful but busy
Front desk area nice. Pool area would be great for family with large slide. Bar/restaurant had good atmosphere & happy hour snacks. Nice staff. Room and other areas of hotel showing its age. AC unit in my room worked, but was loud enough to wake the dead.