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Location, the bartender was pleasant. Garbage truck arrived to dump at 4:30am and dumped on both sides of the hotel. The breakfast crew was less than helpful, I used to enjoy the option of cooked to order eggs, not a single person was offered anything.
This hotel had what we were looking for and more!
Excellent customer service. Front desk folks were friendly and attentive. Breakfast was good, not the typical muffins and juice. Overall an exceptional place to stay for business trip.
For my needs, being in a city-central location was a necessity. Our room was very quiet and the bed was comfortable. The breakfast was presented well with all of the food kept fresh. The eggs were excellent and the sausage and bacon done perfectly. Very happy with the value.
The room was clean and comfortable. The heat and cooling was adjustable in the room! The food in the restaurant was very good. The pool area and surrounding area was clean, safe, and beautiful. I would stay there again and I recommend it to others visiting the area. Oh, there is a little patio area outside each room accessible by a room sliding door with a protected lock. I can't think of any.
Staff went out of their way to help with several problems I had.
Our room was clean, updated, and the staff was nice. However, both my husband and I had a very hard time sleeping at night due to the mattress. I wouldnt say that we have a very good matress at home either, but the mattress at the hotel was painful!
Pool on a 106 degree day No fire sprinkler system
NOTHING Don't believe the photos posted by hotel. Rooms are outdated, unclean. Its not a hotel, forget about 3 stars. It can be considered a cheap MOTEL with 0 stars. We were checked in to a room that has broken safety lock. When we reported it to front desk(Christina), they seem to already knew this and told there are no other rooms to swap. They promised to fix it the next day, but they didn't. Calling housekeeping goes to voice message and no response after that. No room service, nobody will attend your phone call for anything. Sticky carpets with stains, old unclean curtains, broken bathroom doors. No extra towels in bathroom. STAY OUT OF THIS MOTEL.
The staff at this hotel were absolutely amazing! We had a terrible time with the booking site & the front desk staff were helpful, supportive, & really accommodating. Breakfast was wonderful and the staff there were also amazing. We really enjoyed the pool and our clean and comfortable room.
Nice TV, comfortable bed. Wakened by house cleaning at 8:00 am.
Proximity to I5 & Pool for kids. Security is a joke. Even with lights and a security guard, your stuff in your car is not safe. Security Guard watched a guy steel my bike. (he actually told me this). Staff was going to call us back to follow up - never heard a thing. Beds worn out big time and not enough towels for a family of 4 - booked for 4, got 3 towels - left numerous messages to get more towels, but never got a thing. Very very disappointing
Breakfast was included and very good. Clean room. Very friendly staff. Someone was trying to get into our room at midnight. I was told a downstairs room but given an upstairs one. Lots of walking to get to the room.
beds were very comfortable and breakfast was delicious. Pool, spa, gym all great Price was a little high when booking thru the hotel, but kayak got us an excellent deal. Water pressure was lacking
It was clean and the hotel bar had a good atmosphere and drinks. Bed was comfortable and a nice large tv. The water pressure was virtually non existent and the hotel floor and my room smelled like cigarettes. The water pressure makes sense however due to the drought in California.
Having the restraunt on site. We got in late and didn't have to leave to eat. Also was great food. Bathroom grout around and in tub was filthy. Carpet haf stains. Room service knocked on the door at 9am even with a do not disturb sign.
We paid a few extra dollars for our dog, we stayed in a huge room equipped w/a small kitchen. Fresh smelling, lots of clean towels, many soft pillows and very comfortable beds. Parking available right outside our unit. Nothing comes to mind?
Great friendly staff.
Friendly staff. Clean room and bathroom. Nice towels.
The beds were comfy and the rooms were nice for the price. Also the breakfast at Lumberjacks was delicious. The grout in the bathroom was really dirty and parking isn't great.
Large room Rooms a little outdated
Bed and pillows were really comfortable
Clean and courteous staff
Clean, friendly staff, delicious breakfast with a good variety. I had to re-login to the internet each day; it's not a huge deal, but slightly inconvenient.
Nice location right on the 5, friendly staff, good breakfast, nice television and shower overall everything was pretty good. We left a watch in our room and the staff put it in lost and found and we picked it up 5 days later on our way home! Very trustworthy staff
Value, close to sight seeing , access Showers, missing dustbins, smell
Space dedicated for smoking under our window. Pool is too small.
New carpet comfortable firm bed HBO. refrigerator. Clean remote control breakfast selections The hallway was narrow and difficult to maneuver the luggage trolley
Not much. Room was not air conditioned prior to arrival on a 100 degree day. It took sometime to remove humidity and cool the room. This was the worst Best Western I have ever stayed in. Very dingy. It would have been okay for $60 a night, but not 100 plus tax.
Staff were nice. The room was old dated and stinky. It had some horrible chemical smell. The smell pretty much tainted the whole stay. Overall this should not be a best western (plus).
The bed was comfortable Right off the I-5 The room was HOT, and HUMID, and smelled like a wet dog. I had to change rooms twice to find one that wasnt hotter than outside. The shower/tub was so loud I felt like I would wake the entire floor. like a really squeaky floor. I thought I was upgrading the room so I would of had something the other rooms did not. Nope just got charged more. Hi-speed internet? I think it was as slow as it possibly could be. I had to go to Starbucks to connect, it was too slow in the room.
LOVED staying here! My friend and I were on a roadtrip from Santa Cruz to Ashland, Oregon and just needed a place to rest for one night. We thought the beds were incredibly comfortable, breakfast was decent, and the room was clean and quiet. The elevator was really slow and hot, but honestly that's my only complaint. It was 107 when we were passing through but you never would have known it inside the room. Well worth the $100 to me! I would highly recommend to anyone needing a place to stay on a long road trip. Slow elevator, weak fan in the shower