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The price was great. Breakfast excellent. Happy Hour was good. Mattress was awesome. A little dated..... no services on concierge floor / lounge starting on Friday. Not even hot water for tea.
Staff was friendly and the lobby was very nice. The bathroom was not clean there was black hair on floor and in tub and I am a blonde. Which is kinda gross! It made feel like the rest of room was half fast clean so I did not use the glasses or other amenities. The lighting in bathroom is bad when trying to put on make-up I wish there was lighting was brighter by closest. I wish they told me they had a pool. I found it on last day when I was leaving. They over charged my credit card which froze it and I had no money to eat! And I forgot my camera charger in my room and I have left 3 messages and have not yet got a response. Not sure if i would stay here again.
Clean room, great staff, good food. I travel for a living, so time off is precious. We stayed at the Hilton as it has always been a comfortable place. My wife was part of this trip and participated in a meeting here. These two days were my few days off. At 8am on Friday morning I was relaxing with a cup of coffee when a very large grinding noise started over head. It was bad enough to knock a few pieces of my rooms ceiling down onto my computer, as I was at the desk. The front desk was helpful with my noise complaint, as the noise ceased. Yet during a business phone conversation I was having the noise began again a little after 9am. Giving up any hopes of relaxing or even having a phone conversation, we packed and left our room. Even the Hilton should inform guests of renovations so that we can understand perfectly that there will be no piece during your stay. Ron
Sheets and towels were clean. Room was an OK size. Internet worked. Surly staff Daily charge for parking No refrigerator in room. Shower head not working properly Tub slippery No bed cover or extra blankets Soft bed Noisy and impossibly to adjust air/heat Really noisy room (planes/trains/automobiles)
It was very clean and well decorated with nice art work etc. The bar staff and some of the reception staff were very helpful. Internet access purchased was not reliable but this was rectified when we complained.
Nice staff. Heater worked. Plenty of outlets Stained linens and towels poorly made bed Poor internet (and if not HH member, you pay) Charge for parking Lots of "fees' drive up the price: beware Currently under construction
Eateries opening hours did not follow advertised schedule. At breakfast time, had to wait about 5' for a waiter to show up. Hot water took its time in showing up.
Love the food hotel was very clean staff was amazing definitely going to go back I used a soda machine told me 75 cent for a can soda charged me 3.50 on my card.
The warm cookie at check in is a nice touch. Overall everyone was really nice and helpful and my room was very clean. I enjoyed the pool and the hot tub and the close proximity to the Arden mall. I found it's best to leave your car parked at the hotel and walk over to the mall. I didn't like that I had to pay $8 for parking. Guests should have parking included in their stay.
I needed a roll out and it was not available. The hotel did not look like If it was completely sold out. I also requested a double bed when I arrived. And was denied. Had to purchase a air mattres
The staff was friendly. We were given cookies at check in. Elephant bar was across the Street. our toilet overflowed all by its self in the middle of the night, feces everywhere. They refused to add my partner to the room because I booked the room on kayak. I needed my partner to check in early but he was no able to. Had to pay for parking
Easily reached. Great pillows. Fee for wifi. Air condition kept noisily turning off and on all night
The central location and the great complimentary breakfast. The fact that they charge for their internet (for each computer connection) and I choose hotels based on internet accessibility for business.
Large suite. Clean. In down-town. Breakfast ok. Friendly staff. Good location (next to the river). Charging for parking was unexpected. Steep WiFi charges also unexpected when it is free in almost all hotels and coffee shops. very disappointed in this nickel and dime strategy. Especially, when they charge nearly 50% over nearest comparable hotel, this is very user unfriendly. Air-condition/heating unit made noise throughout the night. That vent could have been kept away from the bed room.
Lots of families great continental breakfast with lots of fresh healthy choices very impressed. Pool was a lot smaller than it looks in the pictures.Super close to old Sacramento which is right across the street with train rides horse & buggy etc $30 for Parking on top of $230 a night should be free if not cheaper.... Size of pool & parking charges were steep
The location and overall atmosphere of the Hotel. The young men out front need to be more attentive to outward appearance of hotel and guest service.
The staff was great, well trained, accommodating and helpful The room was awful! It only had 2 tiny Windows, about 1'x2'. The mattress was old and soft, we kept slidding into the middle and did not get a good nights rest.
What an amazing historical hotel with a great downtown location. I would recommend this hotel and we'll be back.
Lots of issues with room - lights not working, TV issues upon arrival and "pat" answer from engineer (remote needs new battery which we knew wasn't the issue but a problem with cable company). First night dinner in "temp" restaurant horrible. Didn't charge for one meal but just no attention to detail, wrong order. Experience better when Joie property.
Staff was very friendly, the rooms beautiful.
The room was nice and clean. Nice appointments. Very comfortable. Large shower. The door on the bathroom was a slider and did not actually shut.
Sophisticated decor, helpful staff, "beautiful people" hot spot. The noise from both the street and partiers went on until 3 a.m. Motorcycle engines revving, police called on issues in the street, shouting and yelling in the street, all echoed right up to our 7th floor room.
Made a reservation for 2 guest in a queen size room. Got there and checked in @7pm and was notified that I was upgraded to a king size room, big plus on their part! The room was cozy and comforting. It also includes a beautiful bar setup along with a wonderful street view. To be completely honest, the one thing I did not like was the shower. The rest of the room was was decorated and painted in its own style including the bathroom. But once you open the shower curtain all you see is plain, boring, tile. Both room and bathroom give off some bomb vibes, except the tile. Just kills the ambient. Other than my pity first world problem place was outstanding.
Everything. Place was absolutely beautiful. Great job.
The hotel is beautiful and run very well. The rooms are cozy, well-decorated, and have great bathrooms. The location is also superb. The rooms are small, and the $25 valet parking is a rip-off.
Good location. The room was small but comfortable. The bathroom was a good size and user friendly. The decor was elegant and tasteful. The desk staff were friendly and helpful. I would return. No.
The room was very nice. Did not like being located on the side of the hotel facing the very busy highway. Did not like that the huge touring group with tons of children were screaming, yelling and running around the pool deck when I arrived at 9:30pm. I think the staff should be on top of noise level when it is excessive, no matter what time of the day it is.
Bed was firm and comfortable Ordering online we were not warned that we were booking a smoking room. We were given the room without warning and when we discovered how badly the room smelled, the front desk said it was the only room available. The room reeked of smoke and we work up constantly all night long from the smell. I have asthma and had to use my inhaler several times the next day to calm my coughing. The hotel was too noisy to keep the window open and that barely did anything about the smell. I will never stay there again and I do not trust last minute bookings on price line now. The only purpose of booking the room was to get some sleep before driving the next 2 hours home and we were barely able to do that. We may have each gotten 2 hours sleep over the course of the night.
Great location. Walking distance to restaurants. Donut shops. Thrift store shopping everything. We stayed for an athletic event but had some time to do other stuff. Close to a 7 eleven if you need a quick snack and self parking was across the street but easy to get to. A lot of homeless in the area but there is nothing the hotel can do about that. Just be cautious when walking at night.
Clean rooms. The TV service is worst I have seen anywhere. Very basic service. A major basketball game is on ( Warriors ) and they did not have the channel, really! This is a business hotel in Sacramento. I go to the lobby bar and they have two flat screens circa 2005. Spend $1400 at Costco for two new flat screens. They missed the attention to detail that is required in this market. Will not stay there again.
hotel staff there was no refrigerator; it cost to use wi fi; it was too expensive for one bed that was advertised as a double; it was noisy.
Proximity to convention center, willingness of staff to accommodate requests
Location. Cannot believe the room have no Internet connection included in the price.
Location and room Staff didn't seem to know the area. I had to go to a coffee shop to even know what neighborhood the hotel was in.
The bed was very comfortable and the sheets were lovely. The reception staff were not very friendly or helpful. They didn't seem suited to the service industry. The concierges were very helpful and friendly.
Clean, modern room Did not have free parking or WIFI
The Lobby, the Gym, the pool and the rooms are great. I also enjoyed the very friendly and helpful staff during the Sunday Brunch. Having to wait in line for 5 minutes for the elevator in my floor and up to 10 minutes in the lobby. There was a lot of people and the elevators took forever.
I loved the room service breakfast. And how close it was to everything to do in downtown Sacramento. I had such a blast and everyone was pleasant and helpful during our stay. Definitely staying here again in the fire
Downtown location. Good valet parking service. No minibar
We attended a function in the downtown area and the location was perfect. Room key did not work initially, I called the front desk from a house phone and an employee checked my identification and opened the door, he returned a short while later with a new key.