Facilities & ambiance were excellent. Staff was friendly. The pool was overcrowded, so an extra pool would be nice.
Main lobby is nice, toiletries were great quality Front desk staff member was short and rude. Outdated rooms that need a lot of touching up.
Express checkout was available, but you had to fill out a card with your room number and email, so they could send you the final bill. I have yet to receive mine. I left a message and they haven't followed up. Trip ended 11 days ago. I was overcharged for car parking. They should have charged me for only one day, but was charged for four days. Car pooled with friends, they stayed over one day and got their own room the following day.
I've stayed at this Hilton before and everything was fine but this time was a disaster. When my boyfriend and I arrived we went to our room to find out we were given a wheel chair accessible room because there was a large convention going on in the hotel and when I called the first time to switch rooms I was met with no solution and no option of switching to a standard king room and was told that I had specifically requested this type of room. So I then went into my emails to check if perhaps I had made a mistake while booking and it was obvious to me that this was there mistake. I then called the front desk again and they then gave me the option of switching to a room with two queen bed which we ended up doing. When we arrived in our next room, with the two queen beds, we turn the lights on in the bathroom there is a HUGE bug on the floor looking like a mix between a cockroach and a grasshopper. I then called the front desk again to tell them what was going on and they said it was normal and they could send someone up to kill the bug...!!!!!! Like what??? So unprofessional. I asked to switch rooms and they said they had nothing available do to a large convention so there we were left in this room which had more than one bug inside. So discusting. On the second night of our four night stay I called again and spoke with a very nice women at the front desk and was able to switch to a standard king room. Overall the staff is so unprofessional, the rooms have bugs and I honestly will never stay here again souly based on the lack of customer service.
Very helpful and friendly staff, specially Mike from security or lost and found. He went above and beyond to help me. so He deserves a very nice paycheck rise. THANK YOU.
Very cool & modern rooms, comfortable beds, nice facilities, great views from guest room, available amenities Signing up for HHonors membership was a little convuluted, a few details were left out by the front desk agent during my check-in
The front desk staff went above and beyond. I was very impressed with the high level of customer service they uphold. Our room was spotless, the bed was comfortable and we had a great view of Disneyland. Could not hear any sound through the walls, the room was quiet. Check in was quick and easy. Elevators from the parking garage take you directly into the hotel right by the front desk and room elevators.
The room was standard but quite clean. It was evident that the room I was staying in had been recently updated, which was nice. This may seem like a small thing but the towels were amazing! Housecleaning staff was great. The concierge was awesome. I was staying at the Marriott across the street for a few days and had to extend my stay so I moved over to the Hilton. The check in took forever. There were 12 people in line when I got there and 1 person working registration. When I left Marriott there were 6 people checking in customers. A manager walked up to check in a pilot, looked at the line of others waiting to be checked in and just walked away when she was finished. When it was my turn to check in my room wasn't ready and the woman checking me in was incredibly rude, for no reason. I left to get something to eat and when I returned a few hours later to get my room keys the next woman at the check in desk rudely told me I was already checked in and reprimanded me for not getting my keys the first time. Quite unpleasant and have no idea why. In contrast, everyone at Marriott was incredibly nice and helpful.
the place was clean and very well taken care of. good location. nice rooms, except for (see what i didn't like) i was woken up at 9:00a.m. by some sort of knocking maybe caused by expanding joints or metal or possibly construction occuring in an adjacent rooom. i was in the quient wing so the knocking made it more irritating. it went on from 9:00a.m. for at least two hours. i had arrived early that morning like 1:00a.m. and hope to sleep to about 11:00a.m. but with the knocking that wasn't happening. i had to get up and get ready and leave to avoid the annoyance all together. there are many factors/expectation one has when staying at a hotel. with this particular stay i was hoping for a long and good night's sleep. the hotel failed in that respect. that was the most important aspect of that stay given my arrival time and need of a solid rest before a long drive home. disappointing!
The room rates were great, and the hotel itself felt very clean and nice. The walk to Disneyland was easy, and saved our Disney trip a lot if money. The parking was not free for hotel guests, and was actually 16 dollars a day, same for the internet. The room rates were actually a little more than posted because of this.
The way the lobby looked was nice. My boyfriend and I came to the Hilton in Anaheim and stayed for two nights to celebrate his birthday. We have stayed at many hotels around this area because we like to go to Disneyland, and this was by far the WORST hotel I have stayed at, Mediocre looking room, lazy house keepers and horrible service. Also had to keep the a/c running at 65 degrees because if we didn't, our "non-smoking" room will begin to smell like cigarettes. Maybe it was the room next to us that smoked cigs in their room but it was very strong in ours. Upon entering the room, the tv wasn't working, had to call the front desk to send someone up to fix it, said he'd be there in 10-15 min...he shows up almost two hours later. It would've been nice to know he'd be there in 2 hours NOT 15 min. The next morning we leave our room go to breakfast at 7 am expecting that our room will be stocked with new towels and have our bed made...we come back at 4 pm and our room has NOT been replenished no one has came in to clean anything! I call the front desk and he tells me house keeping will be there in 10-15min. 20 min later nothing...I call back and tell them that I just need some towels and finally after waiting 45 min and calling twice I got my 2 towels. The showers were terrible. For starters the shower curtain kept wanting to stick to my legs and I had to place the curtain outside of the tub to prevent that, causing water to spill on the floor but at that point I was already annoyed by this curtain! Then the water took forever to warm up, and it was either SCORCHING HOT or ICE COLD for water temperature. Overall my stay was just very very disappointing. I was expecting more from a Hilton and my boyfriend wasn't happy with it either. I have never been so pissed off to the point where I'd want to write a review like this but this place is really NOT worth the amount of money you'd have to spend. (Btw they try to charge you $5 for a ride to the park when you could just walk right across the street to the Disney shuttles for free lol). I feel that I must emphasize that this place doesn't care about its guests, they just want your money. I'll come back to Anaheim and its other wonderful hotels, but I definitely won't be staying here.
AC didn't work in first room. Bathroom size too small vs rest of the room (we had a suite).
After reading reviews for this hotel decided to give it a shot. It is a great room for what you get as far as value. The staff was friendly and the facilities were clean. All in all it exceeded our expectations. Also extremely close to Disneyland which is the purpose of why we chose this place. If we had to complain about one thing it was that some of the items were not fully fully clean ( I.e. the lounge chair had stains and the lampshade was stained as well). And that's me nitpicking but everything else was fantastic.
Good overall AC noisy, hum could keep light sleepers up
Too noisy as we could hear traffic on highway.
For the time and season near Disneyland even tho we weren't staying there for it, was a great place to stay. Rooms were good - AC Worked Well - Room had Micro and Fridge+ Staff was very helpful and nice. - They had security which made me feel safe. The pool was awesome. Its close to a lot of helpful areas. Security. Although made me feel safe it felt awkward. Backdoor entrance wasn't 100% unlocked when you used your card. you had to wiggle it. Not a Con But If you don't like a crazy morning breakfast, don't stay here. They do keep it clean however. KIDS
Staff was very friendly and willing to help me and my boyfriend right away. The room was very spacious and very comfortable and overall clean. The walls where kind of thin so we could hear what was going on on the room next to us, and the carpet looked a bit dirty.
The bed was very comfortable and freshly made each day. The bathrooms were clean and had freshly washed towels every day.The friendly staff was responsive to all requests. Breakfast was great. Good coffee. Great location for us to visit our family in Anaheim each day. I felt safe and secure while we stayed at the Comfort Inn. I think that is time to start thinking about replacing carpets. The whole place would feel a bit fresher and more welcoming.
Breakfast Easy online check in No direct shuttle
Clean, free continental breakfast None really
Free breakfast, clean rooms, attentive staff. No disneyland shuttle
The sheets weren't changed on our beds we found hairs on the sheets when we took off the comforter
I spended 5 days and I had a great time. Good breakfast, nice lobby, good size rooms, good for family of 6, two queens and a sofabed. I would come back. During my stay they were fixing some of the halls walls and it looked like a mess but I understand that when they finish It's going to be nice and clean.
I liked that it was close enough to walk to the parks. The staff was very friendly. Hotel was clean The bed was hard very hard! Hard to sleep on . I could hear kids all night running above my room, very loud, the old time air conditioner on the floor was so loud when it came on It would wake us all up! Only one area to get ready in the morning which is in the bathroom , daunting with girls. When we first arrived there were picketers out front, and were there every morning. I asked hotel staff about it and they seemed ok with it. if these things were updated the hotel would be great!
Washing machines in 3rd and 4th floors Location is not to far to drive and not to close to walk to and from Disneyland ,shuttle is expensive 3$ per person per trip
Everything was perfect. I'm a person that has a complaint for everything They didn't have a shuttle to Disneyland
We really enjoyed the kitchen. With a family of 7 and vacationing for 7 days, it helped in our overall costs. It would be nice to have a DVD player hooked up to at least one of the tvs.
Our whole family agreed that the breakfast was the best we have had away from home .... I personally liked the little store in the hotel and the room set up Parking!!!!!!!! And the fact that we had to take two different elevators to get to different parts of the hotel
Walking distance to Disneyland unless you have small children. Hotel and breakfast were great. Upon check in, only one person at desk and not a big variety of TV stations available, Otherwise it was fine.
It is a very clean and friendly hotel. I would stay again I didn't like that I couldn't watch the angels game. They only have a few channels you can watch from. They need more options to choose from.
Bed didn't have a comforter,also it was very hard.
The location was perfect--around the corner from Disneyland. The room was upgraded to a suite, which gave our family of 4 (2 older adults, 1 young adult and 1 teenager) more room to move around in, during the very little time we spent in the room. Microwave, coffee maker, and refrigerator were a plus. Accommodations were basic, breakfast was free but not tasty, and we didn't like the pitch for attending a time share talk.
Location is awesome Moved to 3 rooms. All AC vents had mold
I liked that it was clean and the room was pretty nice. It was everything I was hoping for. I had never heard of the this hotel before but it was within walking distance to the Anaheim Convention center and alot cheaper than the Hilton. I was worried as to how it would look, or if it would be clean enough, or worth the money I was paying. But all my fears were put to rest and I enjoyed my stay. I didn't like having to pay for parking at a Hotel I was already paying for but it was par for the course, with all hotels in the area charging similar fees. So no biggie I guess.
Restaurant Quietness Proximity to the park No free breakfast 14 dollar per day parking charge
It was very close to everything and the room was very nice. Parking should be comped by the hotel.
The hotel was very close to Disneyland Resort and I was able to walk right over to the park, so that was extremely convenient. The price was comparable with other hotels in the area. Staff was very friendly at check in. Parking was not included in the cost of the stay, which at a comparable hotel in the area, it is complimentary. They also charge for their shuttle to the park, where it is complimentary for some nearby hotels. Also, no included breakfast.
Price Front desk interaction was very uncomfortable
Disgusting dirty carpets, dirty sink, very uncomfortable bed, shower head not working. Very unfriendly staff. I travel for business every week sometimes to 2 different locations in one week. This by far was the dirtiest hotel with the most uncomfortable bed and the most disgusting bathroom and dirtiest carpet I have ever stayed in. Do not stay here Everything
Good price for location and proximity to park. Super hot in the hallways.... Room AC worked fine but the hallways need AC.
The location is great. Disneyland, several restaurants and a CVS are all within easy walking distance. The booking website listed "free continental breakfast" as an amenity. It is not free. The hotel charges for breakfast and daily parking. The "free" WiFi was terrible. The room also could have been cleaner; there was still a sock on the floor from a previous occupant.
very convenient location to convention center room décor is dated, pillows were lumpy/old, breakfast buffet was not good. price for value was high for expensive tradeshow hotel rate
Spacious and friendly
Nicely updated. Having a k-cup coffee maker was nice Front desk was friendly and quick Would have been better if the room had a mini fridge. Maids started vaccumming the hallways at 730-800 every morning not a nice way to wake up. No free breakfast.
I've been here 3-5 years ago . They just recently remodeled and updated they're rooms and faculty. Courteous staff and friendly. If your with a family or looking for an inexpensive budget motel that's slightly better than motel 6 it's the best for your value and definitely close to Disneyland just 0.2 miles away it's 10mins walk. My only complaint is that the rooms are small and when I walked in my room it had a musky old smell. My guess is that it's the AC or the carpet has been previously wet and was not properly dried. Other than that for the location and price it's not that bad. Also it's $10 parking per car use to be free. +Bad musky moldy smell upon walking inside my room +old carpet +parking not free $10 which not too bad b c everyone charges 15-20$
There were homeless people eating breakfast in the breakfast room, made us a little uncomfortable
The workers were using power tools outside our room at 8 AM
Everything was good
Small pool, but very nice. Very clean facilities. 10 minute walk to Disney. Inefficiency of front desk. No shuttle transport to Disney. Thin pillows. Surrounding construction.
10-15 min walk to disneyland Ridiculous parking rates, online room rates given by expedia not honored at hotel, incompetent staff, black hair all over bathroom, room smelled like cats, covered walkway balcony's to rooms shook like they were going to fall.
hot breakfast included cleanliness of pool had to pay more local taxes at check-in right next to freeway construction on building next door
Very comfortable. Room was well equipped. Plenty of towels, pillows, etc. Don't miss the free breakfast! Great place especially for last minute reservations. Only thing we didn't like was the construction area but when it's finished it will probably be a great addition to the hotel.
Very clean and closer to disneyland than we have been before Being on the upper floor
Good breakfast. Walking distance to Disneyland main gate. Price was fair considering I didn't have to pay to park at Disneyland and was able to save money at breakfast by not having to take the kids out to eat. Room was a little on the small side. Did NOT appreciate the hidden "resort fee" of ~$12 that the clerk could not explain to me what it was for!!
I liked the location of our room - away from the freeway and pool. It was nice and quiet. I also thought the room was nice and I loved that a microwave, fridge, and safe were included. The front desk staff were very friendly and kindly accommodated my request for a box and packing tape when my daughter and I ran out of luggage space. This is pretty minor, but it was challenging to get extra towels. I wrote a note one day, and left a tip and got two more towels, but the next day there were no extra towels. I requested a couple more at the front desk and they said they would let housekeeping know, but 45 minutes passed and my daughter and I were so tired we couldn't wait any longer so we went to bed. It wasn't the end of the world, but I wish the front desk had had some extra towels they could have given me (since I came in person) since the front desk staff were so helpful for other requests.
No elevators they put my one year daughter and I on The second floor and I had to use a stroller to walk back-and-forth to Disneyland. How was I supposed to get the stroller to the second floor? I asked them to put me on the first floorand the gentleman told me it was too late to get a room on the first floor