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Nice rooms and very friendly staff
The hotel is conveniently located for car access to Santana Row and the Valley Fair Shopping Mall and has onsite parking facilities. The room was nice and comfortable but nothing fancy. We stayed there as we wanted to be close to the shopping areas.
Very well situated place in the center of Silicon Valley. At least, the "Club Level" is of very high quality considering the price of the room. At the hotel itself, the dining service is not top-grade but sufficient. Anyway, the place is rounded by lot of restaurants.
yes there were a lot of noise during the night (of other guests)
Proximity to buisiness event; quiet Resturant not open
Staff was fantastic and the hotel was very nice
safe location,easy to acces free ways,excellent families restaurant next door of Hotel I have no complain.
Although we arrived late in the evening (about 10:30), we were greeted by the upbeat and friendly front desk staff, who quickly took care of checking us in. Not long after we got into our room, we received a call to check that all was well. We requested extra towels and they arrived in less than 10 minutes. The beds, pillows and bedding were 1st class and very comfortable. Our room was quiet and nicely appointed.
Location was perfect for us and the place is warm and attractive with a very professional and helpful staff.
The beds were uncomfortable..hard pellows and not a comfortable matress. The tv and dvd player were both borken..repoted to staff and they were unable to do anything. Also the almost 200 dollar hold on my card was not expected.
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
I liked that it was downtown close to bars, clubs and restaurants.
Rooms Staff at the door
Walking distance to downtown San jose & Staff was great
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
clean and quiet
ridiculous that one must pay 25 dollars for parking plus 10 dollars for internet per night
I like the fact that it is walking distance from the convention center. No parking due to event.
Room was very clean, overall it is an excellent hotel Parking should be included in price, a little pricey
So close to the airport and badly isolated that you can hear the planes in the room! Bad value for money compared to other holtels of similar quality in the area!