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Good customer service, room clean.. overall 10
The price was good and the room was fairly spacious. The location next to the YART stop was great for us The beds were very uncomfortable.
Good value on over nite pricing, Good location for Fresno State and a value for a new buyer who wants to upgrade the buildings and reinvigorate the staff. Dated buildings needing paint on metal door parts and other up grades. Breakfast dining area book cases very dusty and in need of cleaning or at least a dusting. Hot tub spa dirty and on luke warm side. No towels at poolside. Needs a sign for image and identification from street. Warnings about not being liable about losses and security leaves one worried about neighborhood, which I found just fine.
The hotel was in good location lots of different things you could do eat, shop in walking distance. Didn't like that the ice machines didn't work on 1st floor had to use 3 Rd floors ice machine which ran out of ice daily.
It needs to be updated. Walking the hallway smells dirty. Our room was clean. But very outdated.
Clean room, plenty of room features Kind of a bad neighborhood, negative vibe, dead social scene. You can hear all noises from the hallway--no sound dampening at all.
Quiet. Wooden floors even in bathroom. Blackout curtains. Two tables. Two beds. Phone in bathroom.
love this hotel. great value and I always stay here whenever I'm in town.
Clean and spacious room. Very nice grounds and pool/spa. Breakfast just ok.
The pool is big enough for the kids to really swim and play. The rooms are large and clean. The staff was friendly and helpful.
This was a great hotel for the price. The room was big, there was plenty of parking, the staff was attentive and friendly, and the continental breakfast was bigger than expected (sausage, ham, eggs, cereals, toast, and juices) The rooms looked clean on the surface but were in desperate need of a deep clean. The areas under all of the furniture were pretty bad.
The hotel is in a very convenient location, as there are three different restaurants nearby, all of the priced really well. There's also a 711 nearby, in case you need to grab drinks or anything of the sort. One of the beds I had was broken in the middle and wouldn't stop squeaking. We ended up switching beds, and the second one was fine. Also, when cleaning up and getting my laundry, i checked under the bed to see if one of my socks was under the bed, and I found a jack daniels bottle, and tons of paper just thrown under the bed, making me wonder when the last time the room was actually cleaned.
Sehr nette Dame an der Rezeption.
sehr freundliche und hilfsbereite Mitarbeiter; sauberes Zimmer; gute Lage (div. Restaurants in Gehweite)
Die Zimmer waren sauber, die Hotelmitarbeiter sehr freundlich. An dem Hotel ist nichts auszusetzen.
Sehr freundlicher und hilfsbereiter Front Office Staff. - Gute Lage - Zimmer eher etwas klein aber in Ordnung. Gratis WIFI
Beautiful rooms! The outside doesn't give it justice. There was a $50 deposit that was half the price of the room. If I wanted to spend $150, I would've gone elsewhere. It caught me offguard.
The staff were friendly and helpful, the room was HUGE! They put me in a delux suite for $85. Everything was clean and comfortable. There is a pool and hot tub which were very clean. The grounds are beautiful! And the parking was secluded, covered and safe. I definitely recomend this place! Nothing, this place was great.
My family chooses this hotel everytime we come to Fresno...because of the comfortable rooms....EXCELLENT CUSTOMER SERVICE...and the pool...Thank you for being our family's 'go to' spot. Gomez-Martinez Clan
It was a very spacious room, decorated nicely and very clean. Staff was very friendly. It was a great value.
Smelled like cigarette smoke and all furniture had holes in it ...left after two hours
The room was set up like a little apartment. Breakfast was great. When all the guest came back to their rooms. The internet was always dropping or getting kicked out of it. Need to expand their internet service
Bed a bit soft for me.
everything,the staff,the place, the facilities really nice place and in the perfect location
This is an older hotel that doesn't show it's age. The rooms are very spacious unlike others where you can hardly walk around in the room. The grounds have a pool and a jacuzzi but not in the same location. The jacuzzi is more secluded so it is geared more towards an adult quiet time for relaxation. Didn't get to use it, but there is a putting green on the property. Nice touch that you won't find at most hotels. The price is very reasonable and I will book a room here again! Top it off with a complimentary breakfast that is not just a continental breakfast, and you have the best bang for your buck in Fresno!
clean good size room quiet landscaping good location provided space heater (heating was down) heating system was down. caught a bad cold that night not turning on heat for a month into cold season breakfast room is small
The staff was excellent, personable and nice and gave very appropriate recommendations about where to eat/drink in the neighborhood. Hot tub was nice and clean, and our room was very quiet and overall it felt clean despite being a bit outdated. The room was large, but felt kind of shabby with plastic-y mirror frames, outdated bathroom fixtures that were very 1980's. Hallway smelled heavily of old cigarettes. It would have been a bummer if we were there for vacation-- but since it was more of a business trip it was not totally disappointing. Another bummer was that the hotel bar, Oliver's Pub, is closed for renovations until spring 2016-- I did not realize this beforehand, and this amenity was a main reason why I chose this hotel.
The mattress was lumpy making a lousy night's sleep and the pillows were like rocks. This king size mattress needs to be replaced ASAP!. This was room 369!
Pet Friendly Plumbing was horrible! and the only pet friendly rooms are with a King beds only. Had to get a roll away that was old and saggy
The rooms are pretty secluded. I originally picked this hotel because of the bar and restaurant but it was being renovated when we got there.
Good value . Plumbing needs updated.
The rooms were large, comfortable and clean. Even when a tour group arrived, the noise level in the room was not disturbing. The layout of the breakfast area made it hard for my father who requires a walker to get to the food and back to his seat.
Great location; close to almost everything. A/C was very nice and it was quiet for the most part. The buildings and rooms are outdated and need to be renovated, the WiFi was horrendous and about as good as 1 bar of 3G service on my cell. For the price, we could've stayed at a more modern hotel, but the location was excellent.
Room was hot , air did not work.
Clean comfortable Sparse on amenities
The hotel was nice and the room was very clean, had a good working air conditioner, and it was quiet in the halls. I heard no noise from the other guests despite there being a convention nearby, no opening/closing of doors, or other random hotel noises. The staff was very friendly. I did not enjoy the pillows on the bed. They were way too mushy and offered no real support or comfort. The location wasn't the nicest and I found it's downtown location to be rather depressing and grungy. While the noise from inside the hotel was nonexistent, it should be noted that there are trains that run close by and their blaring horns were heard throughout early morning hours. If rest is what you want or are sensitive to sounds, this may not be the best location.
Loved the hotel. It was a HotelTonight experience for us as we left Kings Canyon and decided to stay in Fresno instead of making the trip home to San Francisco given we needed to charge our car and have dinner. The place has a great Tesla Wall Charger which means we woke up to a full charge. Dinner was great and the restaurant had a nice wine list. Food came out fast and was delicious. The pool was great for the kids and me as we had been hot from hiking all day. They had noodles for the kids and overall it was just a fun night cap. Highly recommend this hotel if you are Fresno. The Atrium type setup can make it a little louder than most hotels
Staff was friendly and helpful. Bed was comfortable. Carpet and couch in room worn and stained.
Undergoing renovations and no refrigerator or microwave first night. Not told when i checked in. Said they were "not guaranteed for queen bed rooms".
Good hot breakfast and accommodating staff. Beds were comfortable. No complaints.