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Overall a really hotel hotel with lots to do and all the modern conveniences. Loved the room and the atmosphere, we will definitely be back. A/C in room didn't work that well, we were a little hot sleeping.
The room and staff were very nice The parking situation and the terrible smell of indoor smoking
Loved the fact that we could run down as a family and grab a quick breakfast from Tim Horton's. Very convenient. Location was great and the hotel was very accommodating by placing our rooms on the same floor for all of the families along with us (baseball tournament). Not a fan of the smoke, but they do a good job of venting it.
Within walking distance of everything. Friendly staff & newer facility. Had to have someone come and turn on the master unit to turn on the air conditioning and open the safe. They had problems with the key cards not working so I had to get it redone after being there for a day. Not a fan of the breakfast. Had a lot better at simular hotels.
Clean & modern facilities. Polite staff. Only a 5-10 min walk from the falls. Dining area for breakfast was very small for the number of guests.
Beautiful new hotel near Niagara Falls, clean and well equipped. Very nice manager who tried his best to make up for an obnoxious front desk. Real neat rooms, very helpful room service staff. i would fire the entire front desk. They were rude and obnoxious most of the time. They gave us a lousy attitude when we called up to get our 3 rooms together. We had some power issues in the room and the service staff was very kind and considerate. They got the technician to come in and fix it.. The night shift front desk was condescending and rude and cast a very bad impression on my friends who were visiting from abroad. The horrible experience continued on the day of the check out and we were ordered to leave sharp by 11am. I finally got the manager involved who was kind and understanding.. He apologized for the inconvenience caused to us and accommodated our wishes. He admitted that for the staff at front desk, it was a work in progress...! Enough said!!
I liked everything about this hotel, from the friendly staff to the wonderful sleep. There was nothing we didn't like!!!!
The staff were really friendly and helpful. The location was very close to the falls and the convention center The room size was comfortable and big The amenities (microwave and fridge) are very useful and crucial. There were spiders and spider webs around the mirror and blockage in the air vents in the bathroom. The room or carpet cleaner smelled very bad and couldn't change the room because they didn't have any other rooms available. There are student dorms for the culinary institute across the street on 2 floors and so there are rare parking spaces infant of the hotel. There was no valet or concierge and had to take my luggage from the car to the room and was at the mercy of the availability of trolleys. Breakfast was not included, the only place to eat is a resturant that is separate to the hotel.
Convenience to the Falls. Staff was accommodating. Air conditioner went out, said it was fixed but it was still to hot. Had to call for maintenance for shower no hot hot water and water pressure. Had to gather all our things and move to another room which was an inconvenience. Will not stay there again.
Location (close the Niagara Falls, NY; accessible via highway) Great value Clean with recent remodel (looks good) Breakfast included Family friendly (ask for non-smoking area) Flexible check-in time (arrived 2am) Walls are thin; could hear people walking in the hallway while trying to sleep
Room was very comfortable. Breakfast wasn't extensive, but what was offered was delicious. Walls were paper thin, it sounded like people in the hall talking were standing in the middle of your room.
Clean place, big room, comfortable beds, close to highways and falls, free breakfast. Dinning room area needs more chairs and tables.