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Rooms were very nice, very close to the falls. Lobby bar had an awesome bartender who knew the area. Smoking everywhere, this kept us in our room and out of the hotel. Which was fine but would have liked to enjoy the hotel a little more.
Overall a really hotel hotel with lots to do and all the modern conveniences. Loved the room and the atmosphere, we will definitely be back. A/C in room didn't work that well, we were a little hot sleeping.
Beautiful new hotel near Niagara Falls, clean and well equipped. Very nice manager who tried his best to make up for an obnoxious front desk. Real neat rooms, very helpful room service staff. i would fire the entire front desk. They were rude and obnoxious most of the time. They gave us a lousy attitude when we called up to get our 3 rooms together. We had some power issues in the room and the service staff was very kind and considerate. They got the technician to come in and fix it.. The night shift front desk was condescending and rude and cast a very bad impression on my friends who were visiting from abroad. The horrible experience continued on the day of the check out and we were ordered to leave sharp by 11am. I finally got the manager involved who was kind and understanding.. He apologized for the inconvenience caused to us and accommodated our wishes. He admitted that for the staff at front desk, it was a work in progress...! Enough said!!
Booked through KAYAK five minutes before arriving. Great price and excellent location. Walking distance to the casino. Friendly staff and very clean and appealing from lobby to room. Not very good water pressure
nice location near the falls.. walking distance... love it was comfortable , I like the microwave and fridge... only one thing I didn't liked is I asked housekeeping for one extra towel and she left in the bathroom two hand towels for four adults.... no bath towels... I guess she misunderstood me..
The building looked very modern and was adequately clean. The location is walking distance from the falls. The walls were paper thin - we were able to hear our neighbor's TV through the wall, their baby crying in the wee hours of the morning, and another neighbor having sex. My fiance sneezed, and our neighbor said "bless you" (she's not a loud sneezer). Breakfast was disorganized and chaotic. Nothing was placed in a logical order, there were so few seats and tables that people were sitting at the public computers in the lobby. The food was mediocre (pancakes, eggs, sausages, pastries, coffee), and we were given styrofoam plates and cups, and plastic utensils.
The staff was very personable and pleasant. Great size room for 3 Adults. All in all our room was well kept up and kept clean. Great hot breakfasts. Quick check in and out. Very accommodating we needed a cot unexpectedly and it arrived by the time we did when bringing in our suitcases on arrival. The hallways and specifically by the elevators were not very clean. Water in the elevators and right out side of the elevators making it slippery, this was from others coming in from the pool area.
Staff was friendly, rooms are nice and clean. The wifi is terrible. Apparently they have network issue since the front desk computers were giving them trouble.
Clean & modern facilities. Polite staff. Only a 5-10 min walk from the falls. Dining area for breakfast was very small for the number of guests.
Stayed for one night to see the falls. Perfect stopover point: clean, cheap, breakfast included , walking distance to the falls. Highly recommend.
Very nice, new and clean and convenient to the Niagara Falls attractions. The front desk was a great source of information for things to do in the area. `The breakfast needs some help. Understaffed and not enough seats.
Within walking distance of everything. Friendly staff & newer facility. Had to have someone come and turn on the master unit to turn on the air conditioning and open the safe. They had problems with the key cards not working so I had to get it redone after being there for a day. Not a fan of the breakfast. Had a lot better at simular hotels.
I like the area and all of the surrounding site. It was a.most enjoyable weekend. It was very exciting. I liked everything about my weekend.
Everything was perfect. Not 1 complaint about anything.
Clean Friendly staff They didn't have the king room I booked and offered meal coupons to supplement value, in order to use you had to charge to room, not useful when I'm using strictly cash.
Staff was friendly and accommodating
Close to waterfall The room was dirty. My daughter got lice from there. For that price I was expecting clean room
The hotel restaurants were fabulous. The kids enjoyed the rainforest cafe and arcade. The pool was just okay, doesn't seemed well maintained. We were not told by anyone not to go beyond the hotel and casino after night fall. The area beyond should not be visited at night by anyone. It is very dangerous. There are no rooms with niagra falls view as stated in their advertisement...and you cannot see them lit up at night. Disappointing!
Trash in ice machine room left for two days. Melon ring on floor of elevator left for two days.
We had an amazing time, very close to the Niagara Falls (walking distant), staff was great, bed was super comfortable, clean bathroom and room. Very satisfied with our stay. I would come back. The buffet breakfast at TGIF was overpriced, and it didn't taste too good or fresh.
Suite is large. They have false advertising. Website shows pictures of views that are nothing like what I got. When making reservations I asked for the 20th floor or higher. The agent did not tell me that those were not available. I got 10th floor and that view was NOTHING like what their website shows as a 10th floor view. I was SO angry. If I had known that they didn't have anything available above 20th, I would have booked elsewhere.
Unfortunately we only got to stay one night. The hotel was within walking distance to the Falls as well as many other attractions and resturants. The rooms were clean and spacious. Oh and those beds were heaven after a long day in the Park.
Good but not great location. Good but not great rooms. Excellent staff.
Gentleman at check in and check out was very helpful and friendly. No closet or coat rack in room. Toilet is very low to the floor
The bed was comfortable Nice bar and to have live band playing The parking Food at restaurant not very good and service was very poor Pool didn't look very clean Shower was horrible kept going hot than ice cold
Room that was assigned to us was very close to the elevator, bedroom was nice and spacious, located at like a 5 min walk from the falls and also very close to the rainbow bridge (border to canada). Very close to surrounding restaurants as well. Last but not least the bar gets pretty packed at night downstairs so that is also a plus. Bedroom's minifridge had a musky smell to it, most likely due to the fact the when it was left off the water inside made a sort of a puddle at the bottom which got that stale water smell. The bed was harder then what we are used to on these kind of hotels, although since we are healthy (no back issues or anything of the sort) we were able to sleep, but on some movements rolling you can kind of feel the bed springs. The last day of our visit the hot water didn't work and the cold water was just too cold to take a bath with. Breakfast was not included for our stay (which is ok), but when we went downstairs to get the breakfast the food was less then appetizing for lack of better words. Door knob also had some issues getting it opened with the keycard which having it re-scanned at the front got it to open my door. All in all these issues I personally am able to live with because I was able to work around all of it but for other people it might be a dealbreaker.
Proximity to Niagara Falls and restaurants. Hotel rooms and hallways are in need of renovations. We had a view of a brick wall which was from the hotel next door.
Everything was nice for the price
My Girlfriend and I were so upset with the price and quality of the room ...Celebrating our one year Anniversary. .we opened the drapes on the window only to find a Brick wall for the view.at the price of 180.00 you think they would of included something else in the deal ??.breakfast maybe.and to add insult to injury they put us in a Handicap room ..everything was scaled down ...never again will I stay there again.thanks for the Anniversary memories All of the above
Hotel was very nice and clean. Very close to the falls and everything else. Will be going again!!!!! The only bad thing I can say is it was cold lol not the hotels fault though
Quick walk to the falls! Older hotel, could use a face lift, but served the purpose for a quick trip.
Blocks from the park, we were able to see the fireworks. Great walk...sucks we went in the winter when everything is frozen and closed. But still worth that beautiful view! First the lady at the front desk was RUDE! I didn't catch her name. She asked for mine as I handed her my ID, then she goes and demands the man next to her set up the room keys, but in her words she said "get these keys ready for, what ever this girls name is". Which was clearly me. I personally don't mind that people pronounce my name incorrectly, but I've never heard anyone say something like that. That was just extremely rude of her. Then when I asked about the parking (as the lot is a bit too small to fit a decent amount of cars), she seemed annoyed that I had bothered her with that question. The room and location are great, but if everyone is as this lady was, I'd rather not book again.
Nice facilities and clean room Nosy at night and had handicap door that took a minute to close each time it was opened. Also bathroom door was broken.
I liked everything about this hotel, from the friendly staff to the wonderful sleep. There was nothing we didn't like!!!!
Convenience to the Falls. Staff was accommodating. Air conditioner went out, said it was fixed but it was still to hot. Had to call for maintenance for shower no hot hot water and water pressure. Had to gather all our things and move to another room which was an inconvenience. Will not stay there again.
Half sized pillows? The pillows are half the size of a standard pillow so if you sleep with two pillows stacked and roll over your head falls off. Everything else was great..
Frühstück (Buffet) war gut, eine sehr große Auswahl.Größer Parkplatz. Nahe an den Fällen gelegen. Große Zimmer, Betten okay. Großer Kühlschrank und Fernseher. W-Lan überall verfügbar. Unser Hotel hatte eine Tür zum Nachbarzimmer (verschlossen). Durch diese Tür hörte man jedes Wort und Geräusch vom Nachbarn. Absolut nicht empfehlenswert. Im Bett fanden wir einige lange Haare, ansonsten war das Bett sauber. Das Bad war nicht sehr sauber, überall Haare und total verdreckte, verkalkte und verostete Armaturen in der Badewanne. Zudem war das Bad einfach nur winzig (unter 1,5m²). Die Deckenhöhe im Bad war etwa 1,90 Meter hoch (kein Witz). Größere Menschen würden hier an Ihre Grenzen stoßen. Alle Hotelzimmer haben nur eine eingebaute Glasscheibe (kein Fenster zum Öffnen!), sodass die einzige Möglichkeit für Frischluft die Klimaanlage war, diese war ebenfalls total versifft...
Das Hotel liegt ca. 10 min zu Fuß von den Niagara Fällen entfernt. Touristikinformation im Hotel vorhanden.
Super Frühstücksbuffet, netter Service, man kann zu den Nigara-Fällen laufen. Unser Zimmer war ziemlich abseits, den ganzen Tag wurden die Putzwagen vor unseren Türen geparkt und wir hatten Blick auf den Parkplatz (ebenerdig). Miefige Klimaanlage bei einer Aussentemperatur von über 30 Grad (Fenster ließ sich nicht öffnen).
Hotel ohne herausragende Eigenschaften. Gutes Hotel für Kurzaufenthalte. Empfangspersonal freundlich und hilfsbereit. Einmal erfolgte kein Zimmerservice (Betten machen, Reinigung)!
Gutes Preis-Leistungsverhältnis, Nähe zu den Amerikanischen Wasserfällen