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Loved the fact that we could run down as a family and grab a quick breakfast from Tim Horton's. Very convenient. Location was great and the hotel was very accommodating by placing our rooms on the same floor for all of the families along with us (baseball tournament). Not a fan of the smoke, but they do a good job of venting it.
Overall a really hotel hotel with lots to do and all the modern conveniences. Loved the room and the atmosphere, we will definitely be back. A/C in room didn't work that well, we were a little hot sleeping.
The room and staff were very nice The parking situation and the terrible smell of indoor smoking
Beautiful new hotel near Niagara Falls, clean and well equipped. Very nice manager who tried his best to make up for an obnoxious front desk. Real neat rooms, very helpful room service staff. i would fire the entire front desk. They were rude and obnoxious most of the time. They gave us a lousy attitude when we called up to get our 3 rooms together. We had some power issues in the room and the service staff was very kind and considerate. They got the technician to come in and fix it.. The night shift front desk was condescending and rude and cast a very bad impression on my friends who were visiting from abroad. The horrible experience continued on the day of the check out and we were ordered to leave sharp by 11am. I finally got the manager involved who was kind and understanding.. He apologized for the inconvenience caused to us and accommodated our wishes. He admitted that for the staff at front desk, it was a work in progress...! Enough said!!
Very nice, new and clean and convenient to the Niagara Falls attractions. The front desk was a great source of information for things to do in the area. `The breakfast needs some help. Understaffed and not enough seats.
nice location near the falls.. walking distance... love it was comfortable , I like the microwave and fridge... only one thing I didn't liked is I asked housekeeping for one extra towel and she left in the bathroom two hand towels for four adults.... no bath towels... I guess she misunderstood me..
Blocks from the park, we were able to see the fireworks. Great walk...sucks we went in the winter when everything is frozen and closed. But still worth that beautiful view! First the lady at the front desk was RUDE! I didn't catch her name. She asked for mine as I handed her my ID, then she goes and demands the man next to her set up the room keys, but in her words she said "get these keys ready for, what ever this girls name is". Which was clearly me. I personally don't mind that people pronounce my name incorrectly, but I've never heard anyone say something like that. That was just extremely rude of her. Then when I asked about the parking (as the lot is a bit too small to fit a decent amount of cars), she seemed annoyed that I had bothered her with that question. The room and location are great, but if everyone is as this lady was, I'd rather not book again.
Half sized pillows? The pillows are half the size of a standard pillow so if you sleep with two pillows stacked and roll over your head falls off. Everything else was great..
Proximity to Niagara Falls and restaurants. Hotel rooms and hallways are in need of renovations. We had a view of a brick wall which was from the hotel next door.
Clean place, big room, comfortable beds, close to highways and falls, free breakfast. Dinning room area needs more chairs and tables.
friendly ,clean room ,clean bathroom,good parking, nice people! Good 85%
Room was very comfortable. Breakfast wasn't extensive, but what was offered was delicious. Walls were paper thin, it sounded like people in the hall talking were standing in the middle of your room.
Gutes Preis-Leistungsverhältnis, Nähe zu den Amerikanischen Wasserfällen
Das Hotel liegt ca. 10 min zu Fuß von den Niagara Fällen entfernt. Touristikinformation im Hotel vorhanden.
Frühstück (Buffet) war gut, eine sehr große Auswahl.Größer Parkplatz. Nahe an den Fällen gelegen. Große Zimmer, Betten okay. Großer Kühlschrank und Fernseher. W-Lan überall verfügbar. Unser Hotel hatte eine Tür zum Nachbarzimmer (verschlossen). Durch diese Tür hörte man jedes Wort und Geräusch vom Nachbarn. Absolut nicht empfehlenswert. Im Bett fanden wir einige lange Haare, ansonsten war das Bett sauber. Das Bad war nicht sehr sauber, überall Haare und total verdreckte, verkalkte und verostete Armaturen in der Badewanne. Zudem war das Bad einfach nur winzig (unter 1,5m²). Die Deckenhöhe im Bad war etwa 1,90 Meter hoch (kein Witz). Größere Menschen würden hier an Ihre Grenzen stoßen. Alle Hotelzimmer haben nur eine eingebaute Glasscheibe (kein Fenster zum Öffnen!), sodass die einzige Möglichkeit für Frischluft die Klimaanlage war, diese war ebenfalls total versifft...