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quite a surprise in the heart of brooklyn.
We booked a king room,i called ahead & confirmed that.They gave us a double room & refused to change it. on the phone they said valet parking is 35$, but they charged me 50$. Black out curtain was missing & we couldn't sleep WE ARE VERY DISAPPOINTED!
Very easy to get in and out of Manhattan from this location. Well priced.
the lack of clarity over charges. When a price is quoted for the room, restaurant, drinks etc it should include all the taxes etc
Clean and comfortable
I showed up @130 in the morning to find out that my prepaid room had been given to another guest. This was during Fashion Week and the US Open in NY where there are NO hotel rooms available for under 1200 bucks. The clerk apologized but for some reason had a lot of trouble staying focused on locating me another room and was distracted by conversations with staff, cops walking by to use the bathroom, etc. He eventually got me into a room 4 blocks away - a crappy Sleep Inn which when I arrived told me THEY sold the room I was promised in the 3 minutes it took me to get there (another story). Still havent seen my refund posted.