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The location was perfect. We were going to an event at The Stage. Upon arrival the lobby was beautiful and the staff very welcoming. The room was clean and comfortable with all of the necessities. We ate both dinner the menu was amazing with variety of vegetarian meals. Breakfast as well. With such a beautiful lounge we ate there both meals. All of these things were of great quality but the staff is the shinning star of the hotel. The front desk clerk who always had a smile and a welcoming word to the shuttle driver and all of the wait staff!! The business end of the bathroom was a little worn.
Ease of parking.Comfortable beds. Had to ask multiple times for a refrigerator in room when I previously confirmed a refrigerator would be in room at checkin. Needed more staff at front desk.
For a "king suite" it was a very average room-may as well opt for a cheaper room. It seems one half of the hotel is way nice than the other-but it's still nice.
Room was neat & clean; nice linens and a huge rain shower stall. Close to SU and University Hospital. Continental breakfast is not offered nor included in room price. Parking costs extra. In a small market like syracuse, these should be included in the room price.
Location to restaurants and entertainment. Rooms are outdated and not clean. Bathroom had mold around toilet and shower. Customer service - Upon check in, I explained the wrong room was given to us, as the confirmation showed how many and what type of bed we should have. They did not care and told me the room I had was correct. Upon checkout, my credit card was charged for the room, even though I had paid through a booking site. I explained this to the woman at the desk, and she said since they could not find record of payment, she would not refund me. Instead of trying to satisfy me by making a simple phone call to the booking site, she told me I had to do the work and contact the booking site to find out details and then contact her to get the refund.
Convenience to temporary work When I arrived TWO of the desk clerks told me that a small conference room would be available for me the next day to meet a client. The clerks said this conference room was open to guests free of charge on a first come first serve basis. Later on the "Asst Manager" told me it was fully booked for the weekend. During the weekend I walked by the glass doors several times, and never saw a soul in it. First two days of my five day stay, housekeeping did not even touch my room.
The room reaked of smoke. Asked for another room and was rudely helped
The pool heater was broke and both the jacuzzi and pool were DISGUSTING! The breakfast was a joke! And I had to take a shower in another room because our tub wouldn't drain. The air conditioner felt like it was on its last leg. Never again! Don't bother with this hotel. What a waste of money!
Room cleanliness was great Love their chocolate cookie gift upon check in and the candy bar in the room Very convenient off 90 thruway Cost was great for location and overall hotel quality Thank you for complimentary breakfast buffet Mattress comfort & quality was Just OK The restaurant is to the left of the front hotel entrance and there was loudness I stayed on the Hilton Honors level and noticed the noise level adjacent to my room and one level below. More sound-proofing needed
The bedrooms we had were excellent They had not got our booking correct for either our arrival or departure! They seemed to imply it was our fault but it was sorted with out too much delay
Hot tub and pool are great, well stocked with towels. The room was clean and comfortable, and the staff was friendly. No vending machines or options for food. They had limited drinks at the front desk that were overpriced, and the restaurant served breakfast that also seemed kind of steep.
Staff was great, location was great and the green initiative was is fantastic. Room was comfortable and quiet.
Great location, very nice breakfast included, love the fact that it's a LEED Platinum building. Room was nicely equipped and the bed was very comfortable. We really enjoyed our stay. Just wish it had a hot tub for relaxing! Shower was interesting - no door and only a half-wall for privacy. It was just the two of us so it was fine, but could be more challenging if traveling with teens or anyone who prefers privacy.
Location-close to Syracuse University, easy accessibility. ie parking free. Preservation of historic bldg.-beautiful job. "Green" renovation-ecologically responsible No actual dining room available, just a café/bar in lobby.