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Great location Rode our bicycles from Buffalo to Rochester 9-1-2014, along the erie canal. Easy to get to, on about 4mi of road off the trail. Locked our bikes in front of the entrance driveway on an iron fence. Unfortunately they were gone the next morning with parts of the lock laying on the ground. If you are traveling by bike take them to your room
Being that the hotel is in the middle of the city it provides an excellent location for easy access to any of the surrounding areas. The hotel seemed to be hosting some conferences, which weren't bothersome.
The location was convenient. It was in the city, near Dinosaur BBQ and the local community college. There are a couple of convenience stores nearby if you need to run out and get a cup of coffee. I had to go to the front desk 3 times, because my key kept getting deactivated, and I was repeatedly locked out of my room. I spoke with some friends, and they have had similar experiences.
Location Old, worn and has not been upgraded for decades. I have stayed at many other Hyatt Regency's in the past that put this place to shame.
Location, good bed, comfortable room Blinds were ratty and torn, clock had not been set to daylight time and I almost missed my meeting, hotel is showing its age
Comfortable beds First room we stayed at smelled like a smoking lounge. They moved us to a different room and that room had mold on the ceiling. It was late and we already moved rooms once so we just stayed and slept. The next morning the rooms next to us had a large family with kids and at around 8am we could hear them yelling and running around the halls. Then around 8:30 a baby in one of those rooms started wailing and didn't stop for about half an hour. How we the other part of our group that stayed on another floor enjoyed their room and felt They had a good nights rest.
Great location to be closr to THe university-front staff was very friendly
Friendly, attentive staff. MSNBC on TV in breakfast room. Very annoying.
All things are even better than what I can imagine It is better if the front desk receptionist can smell more.
It was nice. Plenty of room. Very cozy. Teenagers had a great time in pool and hot tub. Breakfast was awesoMe. Cookies at check in were very nice. I liked everything.
Waffles for breakfast Bed was very uncomfortable
The room, The guy at the front desk(his name was steven) gave me a hard time because i wanted a quiet room, he was very rude to me, gave me attitude , i will be calling the manager on tuesday , i didnt end up staying here i stayed at another hotel
Breakfast, room comfort, wifi., business room with computer/printer. Noisy pre-teen children running up and down halls playing hockey and slamming doors at 9 P.M. with adult chaperones not intervening to control them.
Front desk person was pleasant but not authorized to solve any problems This place belongs in the 60's, and not in a good way.
Breakfast Drunk people making noise in the hallways of the hotel. My room assigned to another person:(
Absolutely everything. The room was clean and well taken care of. The staff was polite and friendly. Best of all, the sheets were clean and the bed was comfortable.
Everything. We were staying for our grandson's hockey tournament and the location was perfect.
The staff was friendly and helpful . The breakfast was great and easy to access. Very clean facility- cleaning staff was able to do extras easily- extra towels . And I enjoyed the pool with the windows to the outside-and the air conditioning inside . I liked everything and plan to stay here every time I am in town. Great value for the money!