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The 25 floor bldg had 3 elevators only 1 of which worked. Service was slow Car valet gave incomplete information
Location, good bed, comfortable room Blinds were ratty and torn, clock had not been set to daylight time and I almost missed my meeting, hotel is showing its age
booking the hotel was easy and fast. Overnight parking was $4 and you could come and go as you pleased. The room seemed outdated and very dark. Even if it was clean, because it was so dark, it looked dingy. There were no comforters in the bed, which I was ok with but it was not at all what I was expecting. Specially after reading other reviews and for the price, I feel like I stayed at a different hotel then what was described online.
bar, waitstaff, maintenance and housecleaning staff members were absolutely amazing, generous and good at their jobs. the four people I interacted with at the front desk were immature, unable to address a simple issue, and accused me of lying about pre-paying my hotel reservation online. on, and THEN charged me, even after speaking directly with the booking agent who confirmed I'd already paid for the one night in the hotel. absolutely ridiculous.
Comfortable beds First room we stayed at smelled like a smoking lounge. They moved us to a different room and that room had mold on the ceiling. It was late and we already moved rooms once so we just stayed and slept. The next morning the rooms next to us had a large family with kids and at around 8am we could hear them yelling and running around the halls. Then around 8:30 a baby in one of those rooms started wailing and didn't stop for about half an hour. How we the other part of our group that stayed on another floor enjoyed their room and felt They had a good nights rest.
Nice onsite restaurant, close to airport. Everything was fine.
Agent was awesome room was clean and beds were comfty Not really
location awful inside /outside. not well maintained. woredown carpet. dirty lobby. water stain everywhere
This guest did not leave comments about this hotel.
I used this hotel because of the location. The room could have been cleaner, there were several stray hairs left in the bathroom and the card reader to the outside door closest to my room did not work.
Nice and cleaning
My room had a refrigerator. The lobby was nice and there was a bar/restaurant attached. I tried to check in early but the hotel was strict about the check-in time. I was attending a conference at the Rochester Convention Center and bussing between the hotel and the convention center was tricky.
Staff was wonderful. I didn't ask for a smoking room (at least I didn't think I did). and my room smelled a little like smoke...but it was okay.
This guest did not leave comments about this hotel.
The people were very nice No
close to airport, staff very helpful looked dated, maybe recently purchased and appears to be in trying to update, slow process....hallway was very loud at night. no exhaust in shower area.
It was easily accessible off the main expressway. Easy to locate. Check-in was vague with room location. In a separate back building. No fridge or microwave. Hallways smelled of marijuana
I had to pay an extra 25 bucks to park. It's ridiculous to pay for parking when I already payed for the hotel. The hotel needs to cover the coast for parking Lin the garage or include it in there overall rate. They also need some major remodeling.
The beds were comfortable. There was police action there. A lot of partying and undesirable looking people were staying there.
Staff was very friendly and helpful. Room was clean and comfortable. Location was excellent, close to all the major highways and in the center of the city. NA
Great location Rode our bicycles from Buffalo to Rochester 9-1-2014, along the erie canal. Easy to get to, on about 4mi of road off the trail. Locked our bikes in front of the entrance driveway on an iron fence. Unfortunately they were gone the next morning with parts of the lock laying on the ground. If you are traveling by bike take them to your room
The location was convenient. It was in the city, near Dinosaur BBQ and the local community college. There are a couple of convenience stores nearby if you need to run out and get a cup of coffee. I had to go to the front desk 3 times, because my key kept getting deactivated, and I was repeatedly locked out of my room. I spoke with some friends, and they have had similar experiences.
The service was amazing! Malgarita at the front desk especially!
Stephen (at the front desk) was awesome. We sent a few emails back and forth about some details related to my stay. He was very responsive and was able to help me out. The room was a good size everything else about the room was as expected. The 24hr availability of tea and coffee in the lobby was a nice bonus. The breakfast wasn't the best (but I wasn't expecting a 4 star spread). If you could add some small yogurts as an option, that would have been great.
The room, The guy at the front desk(his name was steven) gave me a hard time because i wanted a quiet room, he was very rude to me, gave me attitude , i will be calling the manager on tuesday , i didnt end up staying here i stayed at another hotel
The layout of the room, the price for the room, the employees were very kind and understood our needs Nothing
Waffles for breakfast Bed was very uncomfortable
It was nice. Plenty of room. Very cozy. Teenagers had a great time in pool and hot tub. Breakfast was awesoMe. Cookies at check in were very nice. I liked everything.
Breakfast, room comfort, wifi., business room with computer/printer. Noisy pre-teen children running up and down halls playing hockey and slamming doors at 9 P.M. with adult chaperones not intervening to control them.
Breakfast Drunk people making noise in the hallways of the hotel. My room assigned to another person:(
I have a feather allergy, staff was very nice about exchanging feather pillows for fiberfill pillows.
Front desk person was pleasant but not authorized to solve any problems This place belongs in the 60's, and not in a good way.
All things are even better than what I can imagine It is better if the front desk receptionist can smell more.
Great location to be closr to THe university-front staff was very friendly
Friendly, attentive staff. MSNBC on TV in breakfast room. Very annoying.