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The 25 floor bldg had 3 elevators only 1 of which worked. Service was slow Car valet gave incomplete information
Location, good bed, comfortable room Blinds were ratty and torn, clock had not been set to daylight time and I almost missed my meeting, hotel is showing its age
It's in a good location, and parking is pretty cheap. The 3 different pillows on the King bed is the worst sleeping arrangement I ever can across. They gave one almost normal frumpy pillow, and 2 smaller almost like sofa pillows of various firmness. I don't know why: but I just can't sleep well trying to sleep on sofa size pillows. Regular hotels give you 4 full size pillows: that works why can't Hyatt do that? The room temperatures vary widely between blistering hot and freezing cold. The air conditioner makes noises like you wouldn't believe. The walls are poorly insulated from sound: whoever was in the next room pulled a noisy all nighter which made it very difficult to get a good nights rest. All my problems getting rest made it very difficult for me get my business stuff done during the day. There is a insufficient amount of elevators for the amount of people that can be in the hotel at any given time. There was a wedding going on: and on average it would like around 30 minutes to get from the car to your room. The parking system is a big pain because you have to take your ticket to the front desk and get it validated every time you come and go from the parking lot.
bar, waitstaff, maintenance and housecleaning staff members were absolutely amazing, generous and good at their jobs. the four people I interacted with at the front desk were immature, unable to address a simple issue, and accused me of lying about pre-paying my hotel reservation online. on, and THEN charged me, even after speaking directly with the booking agent who confirmed I'd already paid for the one night in the hotel. absolutely ridiculous.
Especially at the restaurant
The pillows were soft. Our room was horrible. The cable was staticky with limited options. The shower tub was clogged so after coming up from a horrible pool experience wet and cold I got in to shower and the shower was not draining. We had to wait 20 minutes, wet, for maintenance to come and fix the drain. The bed had a blanket with a huge brown stain and we complained about that to. The view was horrible, especially for the price we paid.
booking the hotel was easy and fast. Overnight parking was $4 and you could come and go as you pleased. The room seemed outdated and very dark. Even if it was clean, because it was so dark, it looked dingy. There were no comforters in the bed, which I was ok with but it was not at all what I was expecting. Specially after reading other reviews and for the price, I feel like I stayed at a different hotel then what was described online.
Comfortable beds First room we stayed at smelled like a smoking lounge. They moved us to a different room and that room had mold on the ceiling. It was late and we already moved rooms once so we just stayed and slept. The next morning the rooms next to us had a large family with kids and at around 8am we could hear them yelling and running around the halls. Then around 8:30 a baby in one of those rooms started wailing and didn't stop for about half an hour. How we the other part of our group that stayed on another floor enjoyed their room and felt They had a good nights rest.
The staff was pretty nice. We were given a room with an adjoining door (which I've learned my lesson to specifically ask not to have a room with one of these at check-in) with pretty loud neighbors. No problems switching rooms to an end room. Outdated decor but clean room and comfortable bed. Oh, and an empty fridge that is not stuffed with overpriced food and drinks is a nice touch. Wifi is $10 a day! Rip off! I guess that's why the room itself was cheap. Also, my boyfriend left a suit and several shirts hanging in the closet. He lives out of town, so I tried contacting the hotel for several days. Every time I got connected to their Lost and Found, no one ever picked up which was pretty frustrating. I finally just went to pick up the clothes, and they were handed to me crumpled in a trash bag. That was a tad unprofessional.
Toilet leaked, shower screamed and stains on carpet, blinds were broken
I like the hotel service. Very good !
business center was totally out of date and equipment did not work.
It's very easy to get in and to stay in. Very close to airport, which make it easy to be on time. Free transp to airport. The lobby. I'd like more room and furniture.
The staff was very helpful and the shuttle service to the subway was always available and the driver was very kind.
Comfortable and clean. The staff were genuinely very helpful and friendly. Most hotels still don't seem to understand life has changed since the 1890s for business and even personal travel. We have devices, many of them. They require many accessible electric outlets. We need real desk space. We need quiet during business hours. We need consistent, reliable high speed internet, not sluggish intermittent access. The 19th and 20th centuries are now quite long past. Holiday Inn, catch up please.
great toilet paper Dirty bathroom. No towels. No shampoo conditioner. No refrigerator
convenient next to airport and clean. No toilet paper in the bathroom. Both vending machines were not stocked with water.
It was relatively inexpensive and had a pool. A sprawling hotel with small rooms and a low grade feel. A hockey team was here that weekend, and the hallways were taken over by middle school kids. They were yelling and screaming thought the night. No supervision as the chaperones were drunk. Called to complain but nothing was done. I left and got a refund and was told there were too many of them to control and nothing could be done. Great way to run a hotel.
The beds were comfortable. There was police action there. A lot of partying and undesirable looking people were staying there.
The service was amazing! Malgarita at the front desk especially!
Staff was very friendly and helpful. Room was clean and comfortable. Location was excellent, close to all the major highways and in the center of the city. NA
Great location Rode our bicycles from Buffalo to Rochester 9-1-2014, along the erie canal. Easy to get to, on about 4mi of road off the trail. Locked our bikes in front of the entrance driveway on an iron fence. Unfortunately they were gone the next morning with parts of the lock laying on the ground. If you are traveling by bike take them to your room
The location was convenient. It was in the city, near Dinosaur BBQ and the local community college. There are a couple of convenience stores nearby if you need to run out and get a cup of coffee. I had to go to the front desk 3 times, because my key kept getting deactivated, and I was repeatedly locked out of my room. I spoke with some friends, and they have had similar experiences.
I had to pay an extra 25 bucks to park. It's ridiculous to pay for parking when I already payed for the hotel. The hotel needs to cover the coast for parking Lin the garage or include it in there overall rate. They also need some major remodeling.
It was nice. Plenty of room. Very cozy. Teenagers had a great time in pool and hot tub. Breakfast was awesoMe. Cookies at check in were very nice. I liked everything.
Stephen (at the front desk) was awesome. We sent a few emails back and forth about some details related to my stay. He was very responsive and was able to help me out. The room was a good size everything else about the room was as expected. The 24hr availability of tea and coffee in the lobby was a nice bonus. The breakfast wasn't the best (but I wasn't expecting a 4 star spread). If you could add some small yogurts as an option, that would have been great.
The layout of the room, the price for the room, the employees were very kind and understood our needs Nothing
Waffles for breakfast Bed was very uncomfortable
The room, The guy at the front desk(his name was steven) gave me a hard time because i wanted a quiet room, he was very rude to me, gave me attitude , i will be calling the manager on tuesday , i didnt end up staying here i stayed at another hotel
Breakfast, room comfort, wifi., business room with computer/printer. Noisy pre-teen children running up and down halls playing hockey and slamming doors at 9 P.M. with adult chaperones not intervening to control them.
I have a feather allergy, staff was very nice about exchanging feather pillows for fiberfill pillows.
Breakfast Drunk people making noise in the hallways of the hotel. My room assigned to another person:(
Front desk person was pleasant but not authorized to solve any problems This place belongs in the 60's, and not in a good way.
Friendly, attentive staff. MSNBC on TV in breakfast room. Very annoying.
All things are even better than what I can imagine It is better if the front desk receptionist can smell more.
Great location to be closr to THe university-front staff was very friendly