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The staff was very friendly and accommodating. They helped us with late check in, they had a pack n' play waiting in our room upon arrival, and even made us extra bags for breakfast when we were late in the morning. There is a lot of room for a family and having an extra space for eating and a refrigerator was helpful.
My only complaint was that the bathroom fan was so loud. I was going to request a different room, but was told the fans are all that loud. However, they offered to disconnect the fan for my stay and promptly did.. This totally solved the problem! I was quite pleased with the simple solution. Also, the breakfast buffet has improved since being bought by Country Inns & Suites.
Clean, affordable, great breakfast and pet friendly.
Location, cleanliness, cookies and excellent continental breakfast.
My husband and I stayed here just one night. The staff was very friendly, the room was clean, the breakfast wonderful. We could hear the door next to us in the other room creaking and the water running.
Spacious room, clean, everything functioned well, staff very friendly. Nothing to complain about. Amazing value for the price they ask.
helpful, friendly staff. Great breakfast & pool no rollaway beds available External hallway door did not lock, due to parts on back order Was locked out of my room several times, due to faulty door lock. Even maintenance couldn't get in with master key
It was really nice and the jacuzzi was very relaxing. It was close to downtown, so very short drive to everything. Breakfast was fairly good with scrambled eggs and a make your own waffle stations. Staff was very quick to help clean tables and take care of empty plates. The bathroom had some pink in it, but we brought it up to the front disk and they cleaned it swiftly. We were glad that they were so quick. The only other complaint is that we're there on a hot week and the A/C couldn't keep up.
Great breakfast and very friendly staff!
Staff was friendly. Old, run down, looks remodeled from exterior but rooms are small, noisy and have that Febreeze type odor. Not a good value for the money.
The staff was so friendly. And the room was big and comfortable. I loved that they had hot breakfast and the hot tub was great.
Very clean room, helpful & friendly staff, and great breakfast!
We had Avery spacious room with bed and couch. the view was of Beach and it was nicely decorated. Would have liked more fruit and containers of yogurt at breakfast.
Clean, large room. Nice bathroom and shower Our room was near a busy section of hallway it seems and was occasionally a bit noisy.
the staff were nice. For the amount we paid for the room I was expecting more high quality. The room was clean and updated but the sound proofing was terrible. The room size and bed just ok. And the bathroom fixtures didn't work well. The beach was well maintained but the beach chairs were uncomfortable and not good quality.
Although we didn't have a beach view room (by our choice), this place is still super great and offers you plenty of opportunities/activities to enjoy the beach. Bed was super comfy. Staff was overall pleasant, pool/hot tub area is great AND offers an adults only enjoyment time from 10pm - 11pm. Even guests were super friendly and engaged in warm conversations with us. Would definitely recommend. Other than the inexperienced guest service receptionist when we checked in (she sent us to the wrong part of the resort but later found out by housekeeping staff that she was new), everything was to our liking.
Location, view, room, accessibility were all very good. Getting a call from the hotel the day before and asking me to call them and confirm my reservation. Thought that was unnecessary since the room had been prepaid. Additionally, I was in Canada, and incurred international charges to return the hotel's telephone call.
Great location, everything you could want. Didn't stay long enough
I had a place to sleep. The junk fees at the end of my stay.
Beachside/waterfront king room was awesome. Comfy bed, small couch, refrigerator and the best views. The breakfast bar was more than enough to start off your day, not the same as a meal out, but it worked! Hotel was full, and when kids started running through the halls the staff responded quickly. We stayed in the fall, and would like to return in the summer to really enjoy this great location. The only downside was the difficulty in finding a parking spot when returning to the hotel late at night.
Beach was nice and views were beautiful. Staff we're very, very friendly and helpful. Way too many bugs around the patio doors and my daughter was terrified they were in the room. The breakfast set up and selection was less than ideal. We ended up getting food out.
Room, hot tub, pool and view were lovely. Staff was very nice.
Room was very clean, the view and staff great the facility a bit worn but it is an older building and to be expected Nothing
We like the location, close to many activities. Hotel clean and employees warm and helpful. We have stayed here multiple times and have had a great experience each time! Thank you!
We came to Pointes North Beachfront Hotel for a short getaway after our wedding. We love northern Michigan and were expecting great fall colors. Even though we did not get that on this trip we enjoyed it just the same. The room was very clean and comfortable. We enjoyed the beachfront view of the bay and our balcony. The chairs on the balcony were great for evening stargazing. The hotel staff was friendly and were right up when the batteries for our remote control went out. This is a great place to stay and we cannot wait to come back next year. The room layout was a little awkward. Also, the breakfast was not very well advertised. In fact is was not until we left that we were aware there even was a breakfast provided.
We got a great price on this hotel and I was super surprised the quality for what we paid. The room was beautiful and the balcony right on the beach was great. We were very happy. The one negative was that I found the hotel to very 'noisy' which was a bit of a letdown as we wanted a quiet/relaxing getaway on the beach. The leaf blower seemed to be doing work all day (or we were just coincidentally outside the times work was being done on the property) which kind of killed the romantic quiet beach view mode. And our room was right across the hall from the maintenance closet so first thing in the morning we could hear staff talking loudly right outside our door, keys jangling, people talking through the staff radio, the trash being dragged back and forth passed our door, etc. It's not a HUGE deal, but it was a bit of a mood killer.
Very comfortable and plenty of room. Even though we were there in November, the location was awesome because of the view of the bay. We were not affected by it, but not having an elevator has the potential for being a big drag.
The Shower was horrible. The bed was way too soft. The decor needs updating. We actually went to another place the second night
The whirlpool tub in the room and the excellent view. Breakfast had few options. Pool claimed to be heated but really wasn't.
This area of Traverse City was hit by terrible winds the night before our arrival. Phones, electric, internet, and cable were all down. Dan called from his personal phone to let us know about this disaster the morning after it happened, which was the day we were to arrive. Several trees were down on the property. Glad we kept our reservation, though. Room was great and electricity was back on when we got there. Internet and cable were restored the next day. Can't remember all the names of the staff we talked to, but everyone was very helpful and pleasant.
Family room was comfortable with older children. Room did NOT smell clean nor fresh and housekeeping single attempt did not fix the odor. Extra charge on stay was corrected and still does not make me eager to return.
Excellent facilities with a lot of family things to do. Every little things cost money. No free breakfast.
The water area was not a big as some other locations, IE no wave pool, fewer slides, but enough for our kids who are 6 and 9, not to be bored during our two day stay. Upon arrival, the lineup to check in was ridiculously long with only three employees working the desk. Both the male and female locker rooms smelled terribly and we're absolutely filthy. Guest services, once they answered the phone, could not care less. Rooms were run down but the bed was comfy. The pillows felt like old bricks. Trying to reach front desk was like playing a shell game: unwound call, they would eventually answer, out me in hold, I would get frustrated, hang up, call back, and this went in for three different voices until I finally went to the front desk for help. Cleaning ladies were great!
Bed very comfortable. Great view from room. Club music could be heard through the floor. Could also hear people talking/ TV's in other rooms.
The facility was clean. The bar in the back was nice and the beach. The room had a refrigerator which was nice. The cable TV was better than most. Expected a bit nicer room since the cost was quite expensive. One night it was very noisy on our floor pretty much all night. It was difficult to walk to downtown even though it was close by as there were really no crosswalk or light in front of the hotel to cross the road.
The lobby was attractive and modern.Hotel has lovely lake views. Restaurant had good menu, typical gotcha prices and glacial service by a waitress who preferred talking to serving. Everyone ( party of 7) was happy with their food, but we did know our servers life history by meals end. Well, guess by the title of this review what was wrong. If you get room 230 you will be treated to whatever cooking smells are being vented from the kitchen right into your room! Bacon, French fries, chicken all smell good but not for hours on end! Our ONE request on Kayak was for a QUIET room and we received an email assuring us we were in a quiet section of the hotel. They did not mention that we were going to be surrounded by tournament hockey players screaming in the hall at 5:00 am and setting up slap shot nets in the hall.
The location was perfect right on the water and very close to downtown. The nightclub had a DJ and was a nice place to hang out. Everything was very nice however the view from our room was crummy which wasn't a huge deal.
Location and outdoor facilities. Whirlpool not easily accessible. Hard to get in and out of
Great location and nice amenities. Great food and beverage options.
Staff was very nice and always accommodating. Also the pool and spa was open until 1:00 AM.
All of the amenities are great, and the staff was awesome. I was looking for a place to plan my proposal before heading out on a wine tour with my fiance and it turned out that the hotel itself was the best option. Several members of the staff went above and beyond to make sure that it went off well and was a great experience for the two of us. We really appreciated it, and I would definitely recommend this place.