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Clean, large room. Nice bathroom and shower Our room was near a busy section of hallway it seems and was occasionally a bit noisy.
We had Avery spacious room with bed and couch. the view was of Beach and it was nicely decorated. Would have liked more fruit and containers of yogurt at breakfast.
We like the location, close to many activities. Hotel clean and employees warm and helpful. We have stayed here multiple times and have had a great experience each time! Thank you!
We got a great price on this hotel and I was super surprised the quality for what we paid. The room was beautiful and the balcony right on the beach was great. We were very happy. The one negative was that I found the hotel to very 'noisy' which was a bit of a letdown as we wanted a quiet/relaxing getaway on the beach. The leaf blower seemed to be doing work all day (or we were just coincidentally outside the times work was being done on the property) which kind of killed the romantic quiet beach view mode. And our room was right across the hall from the maintenance closet so first thing in the morning we could hear staff talking loudly right outside our door, keys jangling, people talking through the staff radio, the trash being dragged back and forth passed our door, etc. It's not a HUGE deal, but it was a bit of a mood killer.
This area of Traverse City was hit by terrible winds the night before our arrival. Phones, electric, internet, and cable were all down. Dan called from his personal phone to let us know about this disaster the morning after it happened, which was the day we were to arrive. Several trees were down on the property. Glad we kept our reservation, though. Room was great and electricity was back on when we got there. Internet and cable were restored the next day. Can't remember all the names of the staff we talked to, but everyone was very helpful and pleasant.
The water area was not a big as some other locations, IE no wave pool, fewer slides, but enough for our kids who are 6 and 9, not to be bored during our two day stay. Upon arrival, the lineup to check in was ridiculously long with only three employees working the desk. Both the male and female locker rooms smelled terribly and we're absolutely filthy. Guest services, once they answered the phone, could not care less. Rooms were run down but the bed was comfy. The pillows felt like old bricks. Trying to reach front desk was like playing a shell game: unwound call, they would eventually answer, out me in hold, I would get frustrated, hang up, call back, and this went in for three different voices until I finally went to the front desk for help. Cleaning ladies were great!
Excellent facilities with a lot of family things to do. Every little things cost money. No free breakfast.
Family room was comfortable with older children. Room did NOT smell clean nor fresh and housekeeping single attempt did not fix the odor. Extra charge on stay was corrected and still does not make me eager to return.
Great location and nice amenities. Great food and beverage options.
Bed very comfortable. Great view from room. Club music could be heard through the floor. Could also hear people talking/ TV's in other rooms.
Location and outdoor facilities. Whirlpool not easily accessible. Hard to get in and out of