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Location, cleanliness, cookies and excellent continental breakfast.
The staff was very friendly and accommodating. They helped us with late check in, they had a pack n' play waiting in our room upon arrival, and even made us extra bags for breakfast when we were late in the morning. There is a lot of room for a family and having an extra space for eating and a refrigerator was helpful.
My husband and I stayed here just one night. The staff was very friendly, the room was clean, the breakfast wonderful. We could hear the door next to us in the other room creaking and the water running.
We had Avery spacious room with bed and couch. the view was of Beach and it was nicely decorated. Would have liked more fruit and containers of yogurt at breakfast.
Clean, large room. Nice bathroom and shower Our room was near a busy section of hallway it seems and was occasionally a bit noisy.
The water area was not a big as some other locations, IE no wave pool, fewer slides, but enough for our kids who are 6 and 9, not to be bored during our two day stay. Upon arrival, the lineup to check in was ridiculously long with only three employees working the desk. Both the male and female locker rooms smelled terribly and we're absolutely filthy. Guest services, once they answered the phone, could not care less. Rooms were run down but the bed was comfy. The pillows felt like old bricks. Trying to reach front desk was like playing a shell game: unwound call, they would eventually answer, out me in hold, I would get frustrated, hang up, call back, and this went in for three different voices until I finally went to the front desk for help. Cleaning ladies were great!
Family room was comfortable with older children. Room did NOT smell clean nor fresh and housekeeping single attempt did not fix the odor. Extra charge on stay was corrected and still does not make me eager to return.
Excellent facilities with a lot of family things to do. Every little things cost money. No free breakfast.
Beach was nice and views were beautiful. Staff we're very, very friendly and helpful. Way too many bugs around the patio doors and my daughter was terrified they were in the room. The breakfast set up and selection was less than ideal. We ended up getting food out.
I had a place to sleep. The junk fees at the end of my stay.
Great location, everything you could want. Didn't stay long enough
Staff was friendly and efficient. View was fantastic. Rooms were very nice! Breakfast was of mediocre quality. Price was quite steep for a 3 star (it is an honest 3 star however!)
location They had some wedding guests and they were partying in hallway till 2 am. Complained to front desk 2-3 times, they didn't do anything. So noisy and annoying.
We came to Pointes North Beachfront Hotel for a short getaway after our wedding. We love northern Michigan and were expecting great fall colors. Even though we did not get that on this trip we enjoyed it just the same. The room was very clean and comfortable. We enjoyed the beachfront view of the bay and our balcony. The chairs on the balcony were great for evening stargazing. The hotel staff was friendly and were right up when the batteries for our remote control went out. This is a great place to stay and we cannot wait to come back next year. The room layout was a little awkward. Also, the breakfast was not very well advertised. In fact is was not until we left that we were aware there even was a breakfast provided.
We like the location, close to many activities. Hotel clean and employees warm and helpful. We have stayed here multiple times and have had a great experience each time! Thank you!
We got a great price on this hotel and I was super surprised the quality for what we paid. The room was beautiful and the balcony right on the beach was great. We were very happy. The one negative was that I found the hotel to very 'noisy' which was a bit of a letdown as we wanted a quiet/relaxing getaway on the beach. The leaf blower seemed to be doing work all day (or we were just coincidentally outside the times work was being done on the property) which kind of killed the romantic quiet beach view mode. And our room was right across the hall from the maintenance closet so first thing in the morning we could hear staff talking loudly right outside our door, keys jangling, people talking through the staff radio, the trash being dragged back and forth passed our door, etc. It's not a HUGE deal, but it was a bit of a mood killer.