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Clean. Comfortable. Good value Weak air conditioner
We stayed in one of the suites. It was a very comfortable stay at an affordable price.
The pool area was nice and clean. Continental breakfast was perfect, had a large selection! Great hotel for families. We needed extra towels because we were only given two for a family of three, we were asked to come to the front desk and we would have liked them brought to our room. We wished our room had a king bed.
I liked that every morning they were busy bright and early cleaning the rooms. They left the doors open and you could see them cleaning and smell the cleaning products. You didn't have to doubt that beds were changed as you saw them collecting sheets. The breakfast area was spotless and constantly being stocked. Often it ran pass 10:00am if there was a large number still eating. The staff was friendly and helpful from checking in, to housekeeping and maintenance when I accidentally shut off the switch to the refrigerator. Beds were comfortable. Room was spacious. Don't judge it by its cover. May not be the most luxurious but a great value and great find. The outside of the building and the rooms are a little out dated. But mattresses were newer. The lighting could have been a bit brighter. Really no complaints.
Friendly staff, easy parking, close to town, refrigerator in room. We didn't use any of the amenities outside our room, so I can't comment on that, but overall, we've little to complain about. The bed wasn't the most comfortable, and the "breakfast" was lacking, but otherwise the accommodations were what we were looking for.
The rooms facing the highway get all the road noise. It sounds like the window is open. We walked in the room and immediately walked back to the desk and asked for a room facing away from the highway. The clerk refused to move us because their policy was that housekeeping must clean the room after you enter and the did not have housekeepers available. I asked her to let the manager know we were dissatisfied with that response. Never heard from the manager. We do not recommend staying here. This was Sunday 8/21/16 around 9:00 pm (in case the manager wants to identify the clerk on duty).
From the minute I arrived I felt welcome. The staff greeted me with a smile and helped me with everything I needed. I brought a late night dinner to heat up and they gave me a REAL plate. They had snacks to offer... Even other guests were welcoming and helpful! What a great environment!!
Our car broke down and was getting repaired on the day of check-out. The guy at the desk extended our check-out for an extra hour while our car was repaired. No charge. Every one was super friendly and helpful, our room was clean and the breakfast was good. We will definitely stay here again!
He beds were firm....everyone has their preference so nothing wrong
Rooms are very comfy and are extremely clean. Location is great. Breakfast ended at 9:30am; we commonly see 10am or 10:30am. Staff was not entirely friendly.
Clean room. Helpful professional service. Comfortable beds. Good breakfast. Nice swimming area. Fridge in room is convenient. Only complaint is the eggs. Not terrible but not great either. Loved everything else about this hotel.
The room was clean and appropriate Price was high
We liked the location (although Marquette is small so any location works), and the view. If we didn't already have breakfast plans their breakfast buffet looked quite nice. We love visiting Marquette and were initially excited to stay here for the first time. Ran out of hot water (second person taking reasonable shower at 8:30 a.m. - seriously, had conditioner-crunchy hair for the balance of the day... ), so-so bed, and the only chair to look out onto the lake from was the rolling desk chair. All of this could be overlooked if the price wasn't three times other motel/hotels, and if the (otherwise smiling although somewhat uncoordinated amongst each other ) staff had simply asked how my stay was at checkout. They didn't, instead they questioned me -- twice -- as to why I wanted a printout of the invoice as we had no incidentals (because I didn't get a printout under my door, and because I wanted one.). As a Hilton Honors member this is one "newer" Hampton that caught me a bit off guard.
Location close to lower harbor and downtown were ideal. Right on the lakeshore bike path. Breakfast better than most hotels. Surprisingly nice exercise room/facility. Fully accessible pool Decent WiFi speed Price comparable to Landmark Will definitely stay again next time I'm in MQT For the money, I would have hoped for better pillows.
Loved the waterfront view - although we didn't have it in our room. The pillows were flat, my only complaint.