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Room's carpet were damp all the time. Bed sheets were damp all the time. Carpets were not clean - step into the bath tub and just look at the dirt and hair that would come off the bottom of your feet. And this is after wearing socks and shoes.
Breakfast and friendly atmosphere Everything was okay
The breakfast was good. The staff was congenial. The location was great. It was pretty quiet. The elevator is quite a distance from the rooms, and the stairs are hard to locate. The stairwells were dingy and dirty. My air conditioner barely kept the room cool even when it was on high and set at the coldest setting.
Easy to find, close to my event, Valet was very professional, nice, helpful, friendly This hotel was a very big disappointment compared to the Radisson in Kalamazoo. It is old, out of date, run down and expensive for the quality of stay When I commented to the staff they agreed and said the were thinking of updating
My son had a basketball tournament here in town for the weekend and our stay was great. Very close to all his games, close to all restaurants and the highway.
We stayed here for two days for a convention. The hotel was about 15-20 minutes away from it, which wasn't very nice, but it was also booked two weeks before the convention. The staff was extremely friendly and the room was nice. I left a pillow there and called about it the day after I left, and I received it 4 days later. Overall it was a good hotel and I would consider staying there again. The breakfast that was included was questionable and the shower heads were very low, I'm 5'10" and I couldn't get my head under it without having to bend down. However, these are both minor things and there's tons of other food choices in the area. I would still happily stay here again.
I used to stay at this facility frequently when it was a Hampton Inn (about a year ago or so). I didn't realize that ownership changed and they were now a Comfort Inn. I found them through Kayak and I'm glad I did! The room was quiet, clean and comfortable. I didn't take advantage of the fitness area, pool, or breakfast, but I know they were all there for me. I'll be back! It's located near an interstate freeway and I was a little afraid that the room might be noisy, but it wasn't bad at all. About the only complaint I can note is that the wired internet cable they provided didn't work (the wall jack just had a hole in it, with nothing for the cable to connect to). The wireless access was free; they provided credentials on the outside of the holder for the room keys; it worked great - so it was no big deal.
Comfortable bedding, microwave and fridge in room, queen beds rather than just doubles. Plenty of parking Under staffed, swimming pool was down for maintenance, water literally came up the sink drain and filled the bathroom sink at 11pm making extreme noise. If there was another hotel within 10 miles, would not have stayed here.
Nothing good Pool has been closed for a long time. Staff never cleaned room. No new towels. Front desk staff very unprofessional and untrained.. was denied the $30 discount because I booked my room through. Kayak.
Close to campus Bed was very hard.
Co-location with University Club facilities nice. U-Club dining good, but bar closes early if in need of late night, and a very long and confusing walk from the hotel. U-Club health facility appeared nice, but they would not allow under 18, even with a parent, despite hotel telling us it was acceptable. We were there in winter, so no pool available, but it appeared lovely assuming East Lansing will ever thaw out. One of the worst hotel beds ever. Virtually no water pressure for shower. Leak (repaired) in ceiling. Dated decor and musty smell. They claim a proposed redo is in progress and it appeared to be addressing some of the above concerns