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Staff is friendly and accommodating nothing
Great room great service Poor buffet staff. So smoky on casino floor it got hard to breathe.
Very nive place fancy rooms and clean Very expensive
Free parking, closeness to casino, beautiful view of downtown Detroit. Room wasn't fully cleaned when arrived. Bed wasn't completely made, ice bucket had leftover ice/water in it, glasses were dirty, bath tub was dirty.
comfortable bed, clean, friendly staff noisy, horrible view from room directly looking at parking ramp
The room was a amazing. The bathroom was beautiful. Bed was comfortable. Overall it was a Pleasent stay. You could hear the people coming and going through out the night. Slamming the doors. And there were little black flies, almost like fruit flies, flying around in the bathroom and bedroom.
The rooms were nice..the casino, easy check in and out Not much I didn't like
The room was beautiful. We enjoyed the free appetizers in the evening and the breakfast in the morning. I wish there would have been a small refrigerator for our own drinks and leftover food we had from dinner. Food had to sit out all night and spoiled.
The room was fairly clean with the exception of someones fake eyelashes on the floor which was pretty gross. The fact that my sister and I had a marathon early in the morning. The loud neighbors were rude and inconsiderate. I called security on them once, however they kept being loud. My sister and I got at most, an hour of sleep.
Very accommodating, had lots of fun. Love the morning buffet, would like to see that as an available upgrade Room needs a fridge and microwave
My room was clean, smoke-free, quiet and on the 22nd floor. The elevators worked well, they had a key security. Couldn't go pass casino floor without key card. Free valet, in room service and breakfast pre-order. The staff was friendly and accommodating. I enjoyed my stay and will return! Room service and free valet
Room at night had big spotlights we weren't told about upon check out. Had to close drapes and it was still lighting up the room. Just terrible
The location was great. Our view was overtaken by the top of the parking garage. The room was dirty. Everywhere we looked, there was dirt, smudges and grease marks on the walls, headboard, bathroom walls, mirrors, thermostat cover, you name it. There was even what looked like a bit of dried food on the bathroom wall. Everything was dusty as well. The decor throughout felt outdated. We were in one of the orange rooms and it did not feel very calming. Perhaps some of the other rooms have been updated? Room layout made it difficult to get comfortable--one big chair with no footstool, and only a small wall-mounted desk with one chair. How do two people eat a meal like that? Could not get the thermostat to adjust and the room was overly warm. Lobby staff was pleasant but not overly friendly. Room service was poorly executed--quality of food was sub-par, they messed up one of our orders and only brought one set of silverware.
Overall stay. Great staff, very luxurious, great layout of the hotel and rooms Needs a spa/fitness center
1. Location 2. Free parking 1. Side view of the Detroit river from my room (still okay though)
Overall a good location, with very nice and friendly staff. the lamps in my room 2609 were covered in dust, as well as the wall behind the lamp between the beds--- [have pictures] Also, the coffee used for the keurig machine is absolutely horrible. We had to call down to get extra tea instead. The eggs, bacon, and the French Toast were cold in the buffet, many people complained. Response from the gentleman walking around in behind was "yep" They did bring out new trays of hot food, however the problem from what we could see, was that the water underneath was not hot and steaming when they lifted the other trays out. There was a full container of bacon which they just took out back. They were going to reheat and bring out later. Not a good thing to do.
I had a chance to enjoy the Casino and Hotel over the Christmas Holiday!! it was warm and enchanting!! Everyone was kind and professional, I can't wait to return. We Loved it ! We loved everything, especially the free upgrade on our room, and room service was awesome!!
It was a well deserved and most awesome romantic get away!! Love it all. Only thing bad, which isnt really that bad, but found clothing from prior guests behind the chair.
Location Got rid of lobby bar
The view we got was amazing. The staff was excellent and so accommodating. I mentioned it was my birthday and they were so nice to be sure that we had an amazing view. Heard loud music all night. Not sure if it was from bars outside or from neighbors? Couldn't tell.
Room was massive. Continental breakfast was cereal.
Gorgeous room and lobby Centrally located Courteous staff Shuttle service Valet parking is costly Mini bar offerings were costly
The hotel needs a complete renovation. The beds were so old and uncomfortable, we ended up checking out at 6:00 am after a sleepless night.
The room was huge and really nice with great proximity to the casino.
the uniqueness and spaciousness of the rooms. Our air conditioning only blew in the living area not the bedroom. it was just a little warm for sleeping.
The staff was very friendly and accommodating to my needs. Great location and great building!
The continental breakfast. I was hoping for eggs, and just a whole platter of food.
The staff was very friendly and accommodating The room was very loud. Noises could be heard clearly from the hallway, next door and outside.
No 24 hour room service
Needs a usb port in the room. Most rooms I've stayed at have them. Very useful for charging your phone
Die Betreuung der Mitarbeiter Die vorgenommene Renovierung des Hotels entspricht nicht dem oirginal Interieur. Keine Spur von der ehemaligen Einrichtung des Hotels. Es erinnert heute mehr an ein Einkaufszentrum als an ein Hotel. Das Image des Hotels ist jetzt nicht klar definiert (auch die Musik an der Bar). Es fehlt eine Stimmung und Charm des ehemaligen Cadillac Hotels.
Great shower. Nice beds. Very friendly staff.
Everything you could ask for.
-Loved the pool and spa facility. the room was fantastic, loved the bathroom. access to restaurants and the casino were great as we did not have to go far to get drinks or food. -Drinks were very inexpensive and of good quality. Our cocktail waitress, Autumn, who worked at the Axis lounge was very very kind and hard working. she checked on us many times so we could enjoy our time on the couches without having to get up to order drinks. -we are a gay couple, and felt safe staying at the hotel. Although when I made phone calls I was called "Mr.Johnson" a number of times. -there really needs to be a mini fridge or cooler that we can put leftover food and items in. we were traveling by car so a lot of our items would go to waste. -security guards at living room entrance, there needs to be more consistency in them knowing what all of the guest room key cards look like. we were questioned about being guests because we had cards that said "TAP" on them, and the security guard had only seen ones that said "AXIS" on them. plus no other guard stopped us like that. -having bathrobes in our room would have been a plus because we went to the spa so often but had to walk down in just bathing suits and wet towels.
service by staff and room size was big. hotel was very smokey
Location Under 18 cannot use pool and must be escorted by security to dine. Sold a double bed room, given a king with 1 roll away
This place is amazing. They have it going on! From the great staff to the great rooms and to the great entertainment!! We are definitely staying at the MGM from now on when we visit Detroit!! Everything was AMAZING!!!
I was there for a wedding and it was centrally located to everything. The door men and valet were extremely personableand very nice. I would have given it 5 stars all around, however, the front desk check in staff did not inform us of the shuttle provided by the wedding until asked and they did not tell us the correct times so we missed the bride walking down the aisle.
The room is spacious. Along with great walk in showers. Great casino but seemed like dance club more than about shows or amenities. Wonderful employees very helpful and curtious. Valet is highly recommended. The slowness of elevators after a sporting event is a downer but small inconvenience. Few things that I noticed could be better. Lots of waisted space. Areas of casino seamed like could've been better. Wish they had shuttle to the two stadiums near by comerica park and ford field. Shuttle to and from airport rather than taxi would've been a great addition to the hotel. Overall 5 star hotel. Do wish they had all night buffet because most sporting events get out after their restaurants 11pm closing time but things that could be small upgrades to their hotel
i liked the staff a lot, and the casino aspect no free breakfast? if i pay $200 a night for a room, i expect at least some fruit and cereal. but nothing other than coffee was provided.
Couldn't get checked in to the hotel until over five hours after their check in time.
Pillows were to small and the getting accesses to the elevator
I love the lounge area. It's beautiful and we sat for hours and talked. Even though I paid online for the room prior to staying at the hotel. Marriott held from my acct an additional full room rate charge for 5 days even though I had a zero balance.
Waited over 2 hours in a line to check in. I want to be compensated!
The location of the Marriott in the Renaissance Center is great for seeing Downtown Detroit. It's near the river, which provides some awesome and beautiful views. I liked the tall ceilings and floor-to-ceiling windows as well. I came with friends for Movement and the hotel was packed to the gills. There was also a volleyball tournament going on the same week, so the hotel was out of extra beds. Our room didn't even have a fridge, which was absolutely ludicrous. We had to buy a temporary cooler for our food and drink. Other than that, it was a pretty nice stay despite the hotel being low on supplies. But they should be prepared for such rushes if they know ahead of time how busy it will be.
Location was great. Near several large venues. Hotel ran out of pillows, roll-away beds and linens! (oversold!) Asked for sheets three times!! Spent an hour in line to check in & elevators were a nightmare. Not good for late night food options other than pizza delivery. A hotel this large should be equipped to handle its guests! Very disappointed!
great hotel, great location very nice no problem at all
Views from rooms are amazing. Conveniently located. Volt, the hotel restaurant, staff needs to be retrained. Service was terrible. Waitress only came once to table. A different waitress had to get our bill after we asked and she overcharged us. This really put a damper on the trip for us
Nice View Easy Parking No Wifi No Breakfast Slow Check-in but it was a very busy weekend. Loud outside room
Location from Ford Field was decent Dirty room, no kid friendly restaurant, short on beds (wrong room) oversold, check in for two hours (long lines) slow valet, no room service available, asked 6 times until roll away beds were delivered since we only had 1 bed to 4 people.
The bed was comfortable but the bathroom was like that of a $100 per night hotel. Valet service was very slow. Room service was slow. Food delivered to the hotel had to be picked up in the lobby. This is a nice hotel, but for the price paid I expected it to be much nicer. It certainly was not the getaway that we were expecting.
With the concert and tigers game the hotel was booked solid. The staff was amazing! Great stay! They all did great job of managing so many guests in house. Everything and Every staff member was great!