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We had problems with billing for additional activities
The room with a river view. The staff was excellent. They truly helped us in many ways. The quality of service was twice as good for half the price of many larger cities. Wonderful value. It has a great bar upstairs but it was nearly empty on a Friday night.
We had requested adjoined rooms for our group of 8 women. We were told twice that this would happen and it did not. The people in the room next to us complained about us talking late at night and the hotel manager threatened to kick us out. We did not even have a tv or radio on but women sitting around talking. They were extemely rude and we could not believe after all the wedding and party groups they have there on a saturday night they considered us a problem. I will not stay there again, the staff were extremely rude.
großes Zimmer mit an und für sich guter Ausstattung sehr laut durch unmittelbare Autobahnnähe; (leerer) Kühlschrank superlaut;
Zentrale Lage Altes Hotel Nicht-Raucher-Zimmer, die nach Rauch stinken Lärmbelästigung durch Zimmernachbarn (keine Unterstützung des Hotels) Unmögliches Personal
The location was great. Everything was in walking distance of where we wanted to go. Great night Life too! The check-in was at 4 which Itcould have been at 3 and the check out was at 11 instead of noon. That's the only thing I would change.
Staff was friendly, but unsophisticated. I was switched out of a room because it smelled musty/moldy. Food was good, but expensive, and I'm not accustomed to having to purchase coffe and breakfast when I travel. Amenities bottles seemed to be only partially full. Rooms were unremarkable, but clean. Staff was vacuuming my floor when I checked in around 5 pm. Internet slow, and again I'm not used to having to purchase a premium package for Internet. I'll stay in a cheaper hotel with better amenities and less focus on decor next time
They staff were very apologetic and did their best to provide great service despite the fact that this hotel is a dated crumbling relic - it has been purchased by a hotel group and it will be unrecognizable - completely transformed and beautiful when it's finished. We never would havbooked there had we known the state of the reno, we were advised there were renovations but this is far beyond what we expected. it's surprising it's open right now considering the scale of renovation. The pool and whirlpool were drained which was disappointing. But the beds and pillows were fantastic and we slept well.
The hotel is super close to downtown and has a free shuttle service that you can reserve up to a half hour in advance. Our bed was comfy too. Checking in and out was easy. Right next to the expressway. Our room didn't have a phone, which was weird, and one of the lightbulbs in the bathroom was burned out.
Housekeeping was amazing, very clean rooms and pleasant staff Television channels were limited Sleep number bed remotes didn't work in room 601 Microwave plate should be adjusted in room 601