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The location & the staff Every room is definately NOT worth $200/night. When you're in the tower, on the 20th floor & have a beautiful view of the city / river / area it's one thing, but on the Pantlind (old) side - the fourth floor affords you a view of the parking garage across the street, a tiny room with, what feels like, a water closet for a bathroom and barely room to turn around.
The lobby and common areas are beautiful and impressive. Our room was dated, smelled like a mix between cigarette smoke and mold.
We had requested adjoined rooms for our group of 8 women. We were told twice that this would happen and it did not. The people in the room next to us complained about us talking late at night and the hotel manager threatened to kick us out. We did not even have a tv or radio on but women sitting around talking. They were extemely rude and we could not believe after all the wedding and party groups they have there on a saturday night they considered us a problem. I will not stay there again, the staff were extremely rude.
We had problems with billing for additional activities
Beds very comfy. Decorated beautifully No sink in bathroom. I usually dont want to walk into another room to wash hands
A fantastic hotel will outstanding service. This hotel has rivaled some of the best I have stayed at all over the country.
Excellent location downtown on Grand River front, very comfortable, top-notch facilities. Good for both luxury leisure travel and business (hotel contains many quality-appearing meeting rooms, plus is integrated with downtown skyway system to convention center, arena, and office buildings). Part of the hotel is a very interesting and elegant historical restoration. Hotel could be OK for families, but seems more oriented toward adults. Overall, an excellent hotel and worth the money. For some reason, we were told at check-in we wouldn't receive full housekeeping during our weekend stay; instead we got vouchers for hotel food and services. We have no problem using sheets and towels for several days (just like home!), but I thought it strange that a luxury hotel would not have full housekeeping on weekends (I don't know if that was true for all guests, or if there was a special issue that caused it this one time). I marked "value" and "cleanliness" slightly down for this reason. Also, sound deadening in the historic part of the hotel (where we stayed) could be better. There was a fair amount of noise from the hallway and plumbing noise from adjacent rooms.
The room with a river view. The staff was excellent. They truly helped us in many ways. The quality of service was twice as good for half the price of many larger cities. Wonderful value. It has a great bar upstairs but it was nearly empty on a Friday night.
lots of amenities with pool and racquetball park hotel oversold and did not have room booked
All staff was very friendly! Loved walking through the skywalk to the BOB! Beautiful hotel!
großes Zimmer mit an und für sich guter Ausstattung sehr laut durch unmittelbare Autobahnnähe; (leerer) Kühlschrank superlaut;
Zentrale Lage Altes Hotel Nicht-Raucher-Zimmer, die nach Rauch stinken Lärmbelästigung durch Zimmernachbarn (keine Unterstützung des Hotels) Unmögliches Personal
Paint was peeling on walls. Hair in tub. Long exposed pipes down all the hallways. We went for the waterslide in the pool for our kids. The pool guy had this bleach spray bottle cleaning the slide and black mold from around the pool. Now it needed it but the slide was only open for a few hours that day as it was the middle of the week and we had to leave the pool because of the overwhelming bleach smell. I have a 9 month old and didnt want her to breath it. They should probably clean the pool while its closed to guests.
Location Run down, dirty, bad receptionist, lumpy small pillows, under bed never been vacuumed, housekeeping on phone while cleaning, no wonder room was dirty. Just bad. Never going back
Room was nice. Too many kids out of control. Would have liked to use the pool area. Not a chance. Breakfast doesn't start until 7:00 on weekends. Most travelers on on the road by then. Need to start breakfast at 6:00.
Our room was clean and comfortable. The sraff was rather disorganized. When we got there at 4pm, they weren't sure which rooms were ready so we had to sit in the lobby with our luggage for 10 minites waiting for word from housekeeping.
Location First hotel that I've ever stayed with no free breakfast. Had to request clean towels. Not even coffee
It was walking distance from everything! Had trouble with the door locks.
rooms were not clean..tv did not work right. pool was not open all the time only at night. would not go there again
Great location, great staff
The slide in the swimming area. The slide hours are different than the pool hours, but this isn't posted anywhere. We specifically booked this hotel for our daughter to be able to enjoy the "water park", but it wasn't available for most of the day.
good location, free parking, most things are as expected Rather mediocre hotel for a rather high price. Rooms are clean only until you look carefully. Free wifi included, but they cut off skype calls after 2 minutes, so that you would have to pay for premium internet. Overall, typical greedy hotel chain, but could be good choice if you find nothing better in the area.
Location and staff Valet was over priced Facilities somewhat dated
The hotel was very clean and our room was great! Staff at the front desk were extremely rude during check in, even stopping me in the middle of talking to help another guest who came back up to the counter. The bell tower staff were also not very friendly. Elevators were slow due to "construction" (that was no where to be seen).
Staff was friendly, but unsophisticated. I was switched out of a room because it smelled musty/moldy. Food was good, but expensive, and I'm not accustomed to having to purchase coffe and breakfast when I travel. Amenities bottles seemed to be only partially full. Rooms were unremarkable, but clean. Staff was vacuuming my floor when I checked in around 5 pm. Internet slow, and again I'm not used to having to purchase a premium package for Internet. I'll stay in a cheaper hotel with better amenities and less focus on decor next time
The staff was extremely informative and friendly. The location was pretty good, within walking distance to many things downtown. I felt like it was pretty expensive for what it was and I also had called ahead of time and was put on hold and hung up after waiting for around 20 minutes and called back and was immediately helped.