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Location, walking distance to food, drinks, shopping Cost, plumbing issues, elevators, sound issues. Super expensive, but the location is great. It's the only hotel in the heart of downtown, that's why they gouge ya. Jerks.
Very low hot water pressure in shower, did not deliver chocolate strawberries to my room like they were supposed to
its down town, close to everything. staff was great. very clean. rooms were kind of small and the walls were thin you can hear everyone in the halls and the rooms on either side.
We loved everything. The bed was so cozy, the sheets were super soft. The ceiling was hand detailed painted. The staff were extremely helpful and sweet. The food was simply delicious. This experience was so amazing we won't ever be able to stay at a boring old hotel again. We loved everything. There wasn't anything we didn't like. We have no complaints.
NOISE that impacted my sleep so much it ruined my days in Kzoo
Very clean Comfortable beds Staff was very welcoming and positive New hotel Room was small but had everything we needed Excellent price Late check out of noon instead of 11 like most places Right off the highway near Kzoo THe only reason why I didn't give this place 5/5 is the walls are very thin. We could hear a lot of what was going on in the rooms above and on each side of us.
Bed was comfortable
Loved the room. People there very nice. Convenient to expressway. Tv sucked. Snowy picture.
Staff was friendly, quiet, close to alot. That breakfast want available for the price.
Not clean, cold hardwood floors, best to wear socks...or for safety's sake, hip waders...when walking around the room. "Free" wifi was slower than the old 56K dial-up modems, couldn't even get enough signal strength (AT&T) to make telephone calls. Upon checking out early, the desk clerk didn't even ask why - I assume this thing happens to them a lot. For a few dollars more, I checked into Microtel by Wyndham on the west side of Kalamazoo. Clean, modern, well-appointed, working wifi, free continental breakfast. Worth it!
Very nice kitchen, loved the bigger refrigerator. Bed was incredibly comfortable. Breakfast was fantastic, best I've seen in a hotel. Pool and jacuzzi were out of order the whole weekend. They were one of the big selling points for me on this hotel and we never got to use them. Hallway down by pool reeked of marijuana. Went to leave Saturday evening and the car next to us had two guys smoking a joint in it. Couldn't go in or out of the front door without walking through a bunch of people smoking.