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Luxury hotel. Restaurants on floor level. Hair in tub.
160.00 a night on a weekend? 15 a day for parking?
Nothing I would recommend this hotel. It was centrally located in downtown Kalamazoo MI. My husband is a retired Delta pilot who has traveled the world and he rated our stay at the hotel, excellent! He ordered room service while we were there and the food was delicious.
Location, walking distance to food, drinks, shopping Cost, plumbing issues, elevators, sound issues. Super expensive, but the location is great. It's the only hotel in the heart of downtown, that's why they gouge ya. Jerks.
Very low hot water pressure in shower, did not deliver chocolate strawberries to my room like they were supposed to
My adult daughter did not sleep well because sound carried via room vent from room next door.
its down town, close to everything. staff was great. very clean. rooms were kind of small and the walls were thin you can hear everyone in the halls and the rooms on either side.
Very convenient location to where we were visiting friends, restaurants, stores Bedding was dirty. Received dirty washcloths from housekeeping (looked like cleaning rags). Left our brand new phone charger in the room after checkout and nobody from housekeeping turned it in.
Breakfast. Gym. No ice machine apparent on second floor. Slow clogged sink. in kitchenette Shower curtain too short and missing magnets.
Clean,quite room, Good breakfast. Ideal location for access to family and the highway. Liked the fact that workout room was available. Great room location, high floor away from the elevstor. Our was a hot tub room. Even though it was a suite we did not have a table or a sofa.
Great hot tub
Remote control was wrapped in plastic, had hd tv but they didn't spring for had channels, couch dirty
Very nice kitchen, loved the bigger refrigerator. Bed was incredibly comfortable. Breakfast was fantastic, best I've seen in a hotel. Pool and jacuzzi were out of order the whole weekend. They were one of the big selling points for me on this hotel and we never got to use them. Hallway down by pool reeked of marijuana. Went to leave Saturday evening and the car next to us had two guys smoking a joint in it. Couldn't go in or out of the front door without walking through a bunch of people smoking.
I've stayed here in the past with no problems and gave high ratings, but this time the room was not clean. I was too tired to deal with it that night as I arrived late in the evening, but the NEW manager in the morning took care of it immediately and gave me a Full refund and apology! She said improvements were coming. I will give them another try next time I need to stay in Kalamazoo.
We were given a handicap room which was very large and comfortable. The bed was huge and clean and comfy. This is a simple hotel, but if you're not going to be in your hotel a lot, it's perfect House keeping showed up at 9am and tried to come in about 5 times.
This hotel is really old, outdated and extremely dirty with a serious sound problem. The Holidome is unattended by staff and the facility allows outside persons to have birthday parties in the Holidome. These parties are attended by tons of children swimming and running around with minimal supervision. The facility is very dirty with bugs seen in public as well as the private bathrooms. Staff was unprofessional and unconcerned re: customer complaints.
checked in, wrong room, came back to the desk, placed in the same room type.. decided I didn't want to walk all the way down again, next morning no continental breakfast... friends stayed elsewhere and were extremely happy with their stay.. I guess it's time to find out where they stayed and go there next time
Unclean hotel, old.. needs alot of help, the remodeling is only a bandaid at best! Hair on bathroom floors in my room and all of our wedding parties rooms. Management another story, they could care less
It is OK at best with new furniture.
I stayed here for one night with my 6 & 7 year olds for spring break. The check-in staff were nice and welcoming. They offered to 'upgrade' us to a room with direct access to the pool and I eagerly agreed. Bad idea, if you need to get some sleep! It meant that we were together with all the other springbreakers (mostly tweens and teens) and it was loud with voices in the hallway and doors slamming until way after 11pm and again as early as 7am! The pool area was clean but watch out as the areas around the pool was very slippery! We found out when one of mine slipped & hit his head! Luckily he was alright. I liked the idea that 'up to 4 kids can eat free with one paying adult.' Howevever, the portions on the kids' menu are obviously for 2 year olds. My boys ordered pizza--they were about half the size of the personal pan pizza at Pizza Hut. Two bites, the pizza was gone & they were still hungry. Oh, and it took forever for us to get our food AND the check. The waitress kept disappearing....
I had a great time when I stay at the Holiday Inn. However, the internet was too slow to do something such as email.
We couldn't get reservations into the Holiday Inn with a waterpark in Grand Rapids. So, I took my 6-year-old son and his friend for an overnight stay at Holiday Inn West in Kalamazoo and a day at Pirate's Island (the waterpark) nearby. We stayed here so the boys could swim and play video games at the hotel and have a free breakfast. Great food but it took forever for us to get our dinner! Breakfast was awesome. The room and the pool were great. But the hotel was noisy--people slamming doors late into the night and early in the morning. We didn't get much rest. Hotel location is great--it is close to other places of entertainment for kids for daytime activities. All in all, not a bad value for the money.
I found that the staff of this hotel was very helpful, especially for people whe were unfamiliar with the area. I was very appreciative of the shuttle service.
The hotel is older but the staff is fantastic. Always friendly and willing to help. Will go out of their way to make you feel at home.