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Central located A/C in our room was broke, super hot. The outlets over the TV didn't work and those where the only ones in the room. Dirty vents in the bathroom that you could see the lent. The place needs a deep spring cleaning. Might say Sheraton but it's a holiday inn. Staff did refund us the money for our stay so that was great customer service, then I got $88 charge that I have to call about and see what that is for. We didn't even stay the second night, just wanted to leave.
The staff was very pleasant and helpful, and the tapas and drinks in the restaurant were delightful!
staff is always pleasant and helpful. comfy bed and pillows
Comfortable and convenient
Great hotel! Comfortable beds! Nothing
The Lobby area with small bar, pool table, and cafe was quaint. All emloyees we encountered were very professional and polite. Waited at least 10 minutes to check in. Not enough employees. Employees MULTITASKING, covering cafe, helping customers with ice etc... not giving ALL attention to front desk. Three people lined up to check in and ONLY ONE person to help customer. VERY STERILE, COLD, environment in room. SMALL!! (two queen beds) air conditioner on floor, table over it ALL blowing on bed nearest to it. NO OTHER air vent that we could see. HOT as you know what trying to put on make up and blow dry hair in area BEHIND beds and air conditioning/ with seperate wall. Thank goodness I travel with floor fan for noise, to use when it got to hot....or would have to go around corner where ALL the air conditioning was to cool off, while my daughter who had the bed with air blowing on her was FREEZING. Oh yea, shampoo and conditioner in one on wall along with body wash that came out in little spits at a time, AND.... one-ply toilet paper. TOO GREEN for us. We look for warmth and comfort when traveling away from home, especially after hard days work. I have to say employees were VERY courteous and warm. They did the best with what they had do work with. We personally did not like the ART DECO decor. To each his own.
They had a large picture over the bed which fell off its bracket onto me as I was sleeping. Yes, woke up with broken glass everywhere. Went downstairs to see the night auditor, he only recommend me the manager number and another room. I call a friend, left the room. Didn't ask me if I was okay or did I needed to see a doctor. A small on my head from the broken glass. Talk with the manager the day, same thing from him. Only he said I didn't book the room thru them, so there was nothing he could to finance.
Location and price Noisy at 11pm at night. Could hear upstairs. People running around and knocking on doors.
I didn't stay Found a cockroach inside the freege
Clean rooms Dark parking lots...felt unsafe leaving my room at 6am! Couldn't even see my car. I had to turn on the flashlight on my phone to see where I was going.
I liked the location and it was extremely clean. That 3pm check in sucks! Especially when you get there and you don't get a room until after 4. Wasn't offered anything for the inconvience either. It was extremely noisy atmosphere, I didn't sleep well, there was a lump in the bed, the other bed had sheets on it that looked like razors cut into it. The tv didn't work, there was no phone in the room. SMH. Some stuff just didn't make any sense to me.
The room was large, and the bed was comfortable. It was a good location and a good value. The room could've been cleaner, especially the bathroom. There was a hair in my towel, I suppose it could happen. There was a lot of people outside the hotel and it was noisy until late, so this hotel is more suitable for young couples than families.
We were in town for the weekend for a wedding. I thought the hotel was very nice. Clean. Modern. The staff was friendly. Overall I enjoyed the hotel and would recommend to a friend. Level 8 bar was very nice too. The balcony was spacious and had a nice view to sit, relax, and enjoy a drink.
Ate at Shula's restaurant, which was very good. Just high priced. Location is very convenient. Staff at hotel and restaurant very friendly and helpful. You could hear everything that went on in the hall. Rooms are noisy.The smoke alarm in the room across went off and they couldn't turn it off for awhile. Didn't know there was $15 charge for parking.
Great location Room was humid. The sheets and bed felt damp and the carpet did not feel clean.