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I stayed in a recently renovated room overlooking the pool area. As requested, I received a quiet room on a high floor and it was actually very quiet at night. The bathroom was updated and clean, and the bed was comfortable. I appreciated the daily replenishment of bottled water, coffee, and tea. The employee who checked me in was very nice, and I was assisted with my luggage upon departure. There were some families staying in the hotel, but it was mostly conference attendees. Many at my conference had to stay at the Swan, but luckily it is just a short walk away. The hallways were a bit warm and smelled like mildew, but at least the rooms were clean. It's not a bad place to have a conference, but it is a little inconvenient that there aren't too many restaurants and bars to go to outside of the ones at the Dolphin and Swan.
Onsite restaurants are excellent. Big beautiful resort hotel. Fabulous pool area. This is not a Disney hotel in any way shape for form even though it is on Disney property. It's a big beautiful hotel but does not have any of the Disney fantasy atmosphere.
They charge extra for a "clean" bed and they make you wait if you want a clean, newer room. They try to upcharge you if you want a good view.Service is non-existent. My 91 year mother fell and no one cared or assisted. The worst experience ever
Zimmer sehr sauber, Hotel sehr gut in Schuss obwohl alt. Bad in die Jahre gekommen aber ebenfalls gepflegt. Naturgemäß etwas lauter da viele Familien mit Kindern. Aber erträglich. Letztendlich ist es aber eine unpersönliche Hotelfabrik, Check in Check out Personal unfreundlich und unflexibel. Wir wollten nur eine Rechnungsadresse geändert haben und uns wurde unfreundlich mitgeteilt dass das nicht geht. Leider hat das den ganzen Aufenthalt im Nachhinein negativ eingefärbt. Deshalb gibt's nur ein okay. Preis Leistung ist lächerlich. Man zahlt hier nicht für den Luxus des Hotels sondern nur für die Lage am Disney Park. Mehr als 300 USD sind die Zimmer nicht Wert. Deshalb draußen übernachten und die Kohle in Spaß investieren.
Nice location, most convenient for Disney Springs area; perhaps the only true advantage over other hotels in the area. Average to below for facility, quite dated in the room. about 25% greater than other facilities in the area and parking/cost was an issue... the gate/payment machine was difficult and could not produce a receipt.
Construction has caused this resort to fail on multiple levels. Wait until it is all done before staying here.
Staff was friendly. Nice location. Hidden resort fee is a joke. It's in the fine print. They automatically charge you $24 a night for services you may or may not use. Including internet which is average speed at best. Also, they paint it as a high class hotel. The room and facilities are also average at best. Stay across the street at the Hilton Palace instead. Nicer and less expensive. Free parking.
Location to Epcot is a huge benefit. Great staff. Remodeled bathrooms are great. Older facility is noticed.
Beautiful hotel! The character dining at Garden Grove restaurant was awesome, have your kids bring their autograph books with them. Staff was friendly and very accommodating to families/kids. We ate dinner at Il Mulino restaurant and despite being more upscale Italian, the waiter was very engaging with our kids and was happy to make them chocolate milk with dinner! The grotto pool was beautiful, large, and poolside food/beverage service was on the ball. Nothing really not to like, just some advice: Prices are expensive but hold value. This isn't a Super 8 but then again they treat you way better than a Super 8. Just remember EVERYTHING at Disney World is expensive. Also this: this hotel is on Disney property but is NOT a Disney hotel. You still get the same perks like early park entry and free shuttles to the parks, but what you don't get is free shuttle from/to the airport on the Disney Magical Express. A Disney rep will tell you to use Mears transportation saying it's cheaper than a taxi but don't. Our taxi, with tip, was cheaper than Mears' fare plus we didn't have to wait the half hour for the Mears shuttle. We were in a taxi in about 5 minutes at the airport.
Upon check in we got a free upgrade to a suite no extra charge.