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The bed was very comfortable and it was nice being able to take the boat to and from Epcot. No mention of a $20 parking fee until you get to resort. One person told us it could be fixed when we left, but it was never resolved. Paid extra money for a resort view thinking that meant we would be overlooking Epcot or Hollywood Studios, however according to them, a resort view is a view of the Swan. Overall very upset. Would not have spent so much money if I would have known these things in advance. Not worth the $400+ I spent.
I stayed in a recently renovated room overlooking the pool area. As requested, I received a quiet room on a high floor and it was actually very quiet at night. The bathroom was updated and clean, and the bed was comfortable. I appreciated the daily replenishment of bottled water, coffee, and tea. The employee who checked me in was very nice, and I was assisted with my luggage upon departure. There were some families staying in the hotel, but it was mostly conference attendees. Many at my conference had to stay at the Swan, but luckily it is just a short walk away. The hallways were a bit warm and smelled like mildew, but at least the rooms were clean. It's not a bad place to have a conference, but it is a little inconvenient that there aren't too many restaurants and bars to go to outside of the ones at the Dolphin and Swan.
Onsite restaurants are excellent. Big beautiful resort hotel. Fabulous pool area. This is not a Disney hotel in any way shape for form even though it is on Disney property. It's a big beautiful hotel but does not have any of the Disney fantasy atmosphere.
Zimmer sehr sauber, Hotel sehr gut in Schuss obwohl alt. Bad in die Jahre gekommen aber ebenfalls gepflegt. Naturgemäß etwas lauter da viele Familien mit Kindern. Aber erträglich. Letztendlich ist es aber eine unpersönliche Hotelfabrik, Check in Check out Personal unfreundlich und unflexibel. Wir wollten nur eine Rechnungsadresse geändert haben und uns wurde unfreundlich mitgeteilt dass das nicht geht. Leider hat das den ganzen Aufenthalt im Nachhinein negativ eingefärbt. Deshalb gibt's nur ein okay. Preis Leistung ist lächerlich. Man zahlt hier nicht für den Luxus des Hotels sondern nur für die Lage am Disney Park. Mehr als 300 USD sind die Zimmer nicht Wert. Deshalb draußen übernachten und die Kohle in Spaß investieren.
Nice location, most convenient for Disney Springs area; perhaps the only true advantage over other hotels in the area. Average to below for facility, quite dated in the room. about 25% greater than other facilities in the area and parking/cost was an issue... the gate/payment machine was difficult and could not produce a receipt.
Great location; really comfortable beds; clean; friendly service; top amenities Just outside of the Disney bubble. We were there for vacation but most seemed to be there for conferences. Rooms a bit dated.
Construction has caused this resort to fail on multiple levels. Wait until it is all done before staying here.
The boat ride from the hotel to Epcot, boardwalk, and Hollywood Studio's. Our reservations were for the Swan hotel but when we arrived we were told we were at the Dolphin hotel. We asked why we were there our reservations were for the Dolphin hotel. We were advised we must have read the confirmation wrong. The woman at the Dolphin hotel asked if we had the confirmation. I pulled it up on my phone and she confirmed it showed the Swan. She asked if she could make a phone call. She made the phone call in front of us and advised the person on the other end what I had and what their system showed. She was told we were supposed to be at the Swan and they corrected it in their system. The lady apologized and said that she could check us in but we would have to get our key's from the Swan because their systems were different. When we came back the bellhop that was going to assist us with our bags said very sarcastically, "ladies you are at the wrong hotel. I will tell you very slowly how to get there." We told him that we went to the Dolphin and they found that we were supposed to be at the Swan. He told us he would assist us with our bags once we got our keys. When we turned around he ducked into the back and a different bellhop advised us that he went on break so he would assist us. The room we were in smelt like mildew and we were advised that there were no other rooms available.
Closet is too small. With the ironing board in the closet you can't fit anything in there. I understood this room #444, was newly constructed....has anyone tried hanging a suit in this closet? very poor planning. Secondly air conditioning was malfunctioning when I was there. I doubt I'll stay at the Swan again. p.s. Note I didn't mention the bomb scare...that could happen anywhere. The closet is ridiculous.
Beautiful hotel! The character dining at Garden Grove restaurant was awesome, have your kids bring their autograph books with them. Staff was friendly and very accommodating to families/kids. We ate dinner at Il Mulino restaurant and despite being more upscale Italian, the waiter was very engaging with our kids and was happy to make them chocolate milk with dinner! The grotto pool was beautiful, large, and poolside food/beverage service was on the ball. Nothing really not to like, just some advice: Prices are expensive but hold value. This isn't a Super 8 but then again they treat you way better than a Super 8. Just remember EVERYTHING at Disney World is expensive. Also this: this hotel is on Disney property but is NOT a Disney hotel. You still get the same perks like early park entry and free shuttles to the parks, but what you don't get is free shuttle from/to the airport on the Disney Magical Express. A Disney rep will tell you to use Mears transportation saying it's cheaper than a taxi but don't. Our taxi, with tip, was cheaper than Mears' fare plus we didn't have to wait the half hour for the Mears shuttle. We were in a taxi in about 5 minutes at the airport.