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Loved the resort and public areas. The bartender was the nicest lady I have ever seen. She made our trip. When we arrived at 6pm I was told my room was not ready as I had made my reservation an hour before....so I guess rooms don't get clean unless there are reservations made which made no sense.
Nice resort with beautiful grounds. Rooms are comfortable and nicely decorated. We stayed in an "ocean view" room which had a very nice "beach area outside of our back door and veranda. Parking is limited and constrained. The shuttle service to Old Town is inconvenient (2 hour intervals); but free. There are very few local (within walking distance) restaurants. The best, a Fridays, has closed.
Loved the location. Near the marina. Near Duval Street. Resturant hours during the summer were limited. Nobody cares. Restaurants are everywhere.
The staff was very welcoming and helpful. Extremely relaxing and beautiful place. It was brand new, clean, and luxurious! Nothing
The location is very convenient to the waterfront and west end of Duval. Nice pools with a fully stocked bar and restaurant next to the pools. Price wise a far bit on the high side, but its KW.
Clean modern hotel, attentive staff No Resturant on site
Service in general very good, front desk people very nice, pool with the palm trees! clean rooms, bar services, clean and warm towels. That was a good experience there. thanks a lot. the breakfast wasn't what we expected. and the restaurant after hours, that we had to walk to the "next door restaurant" to get the food.
the grounds are very nicely put together. The rooms were designed with luxury in mind. Being new they just have some growing pains to surpass but they will get there. The front desk staff seemed friendly and willing to attempt to fix any problem you might encounter. Being fairly new, the first room we were provided had issues with the barn door for the bathroom where it wouldn't close. We had paid for a ocean view and we're given a room where the elevator block the view. The front desk was able to give us another room but couldn't provide us then with the size bed we had requested since we were there for multiple nights. The new room was clean and similarly put together but the barn door still on occasion would get stuck. Leaving one of us trapted temporary in the bathroom. The second downfall which really has to do with the location is it is right there upon entering key west so if you request a ocean view room, you're going to hear the traffic coming and going.
Premises Breakfast included Mini terrace at each room Clean Location Having eggs, ham... something salty, would be a plus at breakfast minibar is empty/ no bar service around the pool Somewhat expensive
Really good service, clean rooms, great location. Overall nice place to stay. We had a room on the first level and you could hear every move made by the guests upstairs. Not for light sleepers.
Like most reviews read, the hotel is located in a convenient location near enough to walk down Duval or head to Mallory Square. There is adequate parking for guest. Rooms are clean with a modern feel. The pool is popular with guest. Although small, it kept everyone happy. Breakfast was always set up by 7 am, but it is a light breakfast. If you want something heavier, there is a Denny's nearby that you can walk to. Staff was pleasant. Breakfast could have included eggs, and the bread choices dwindled if you came late, as it was not restocked. As said above, if you are looking for a bigger breakfast just walk over to Dennys.
Ocean view with balcony sitting area. Pool with bar and food available. Quiet but an easy walk to all the fun of Duval street.
Nice and clean facilities, friendly staff, and location was outstanding. Love the hammocks for taking a nap in the afternoon. For the price you pay, the rooms are a little on the small side. After an evening on Duval Street, went back for a nightcap with my son. The rum runner I ordered tasted a little funny, but my son and I agreed it was ok. After drinking it, was advised by bartender he made it with all 151 rum because he was out of Bacardi at the time, "hope that was ok." Not what I needed for a nightcap. Another bartender on site, Arjay, was outstanding and personable.
Bed was very comfortable; I enjoyed lemongrass products