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Location is great - walk to Jacksonville landing and to the Everbank Field
More than the hotel, Jacksonville downtown was very disappointing. Felt that it was not worth the cost of hotel to stay in down town. Hotel facility was okay but also was not worth the price I paid for.
Nice spacious rooms. Very clean and tidy. Windows needs cleaning. Noise travels easily from other rooms. Night light in room would be nice. Lacks USB ports. Entry drive not very well marked.
Wifi not included with room. Must pay $15 to use public parking or $20 for vallet. Water in shower never got hot.
The lobby is large and inviting. The rooms are a good size except for the bathroom.
We did not like that online photos showed renovated rooms while they put us in a non-renovated room.
Ease of proximity to concert events; Like being in the building with a major restaurant which is always first-class...Ruth Chris... Suggest you consider a shuttle bus (perhaps WITH a small pay rate) both "to and from" major concerts which happen quite often. That would be a perk for your hotel, and it it were a "reservation only" situation, then that would be fine...That would top having to hail a cab or other options which can be kind of stressful. Pass this idea on to their management please! Cal Duke St. Simons Island, Ga. 31522
Parking was chaos. And they make you pay to park at the hotel. Also no hot water in the morning