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Convenient to downtown and dining options. Top floor room air was very weak barely kept room at 75 degrees, the beds were very uncomfortable, and the breakfast options were over priced.
Great location, great view, clean. Staff were all very nice and accommodating. Impressed with the recycling and conservation efforts throughout the hotel.
More than the hotel, Jacksonville downtown was very disappointing. Felt that it was not worth the cost of hotel to stay in down town. Hotel facility was okay but also was not worth the price I paid for.
Great hotel in a great location. Everyone was so friendly and helpful. The food in the restaurant was much better than expected from a hotel. The cocktail menu was fun and surprisingly creative. The rooms at the Omni were very clean and well appointed. The guys were great, but valet parking is just annoying.
The location was great. Rooms very comfortable, excellent room service. Friendly and helpful front desk staff. Parking, front entrance is a bit cramped.
The only issue I had was that the front desk could not locate a key for the mini fridge so that we could use it.
Parking was chaos. And they make you pay to park at the hotel. Also no hot water in the morning
It was quiet Maid knocked on door at 10 am. Don't wake me up early.
Ease of proximity to concert events; Like being in the building with a major restaurant which is always first-class...Ruth Chris... Suggest you consider a shuttle bus (perhaps WITH a small pay rate) both "to and from" major concerts which happen quite often. That would be a perk for your hotel, and it it were a "reservation only" situation, then that would be fine...That would top having to hail a cab or other options which can be kind of stressful. Pass this idea on to their management please! Cal Duke St. Simons Island, Ga. 31522
Didn't Jacuzzi didn't work, tub didn't hold water. Room never cleaned the whole time we stayed. When we arrived the A/c filter was caked up with dust and dirt and they didn't offer us to another room. They're maintenance guy wouldn't be in until next day so we had to sleep in that room with dirty air filter. The a/c struggled and the room was musty. After the filter was cleaned the a/c worked better. Lock on out side of door was in disarray. The second night lock wouldn't work had to have the cards redone. Breakfast was worse then I think prisoners in jail eat. We were asked in the morning hot or cold. We requested hot and the only question they asked was our room number. Other tables were given choices very little but they were asked. The food was rationed like they were going out of business. I could go on but this hotel ruined our family trip. I was sick feeling all day Sunday. I have requested a refund but there has been no assistance with this request.
Great location for us: near to where I want and between Jacksonville and Beaches, with decent mall and eateries very near by. Opaque rate offered was very good. TV channels via Xfinity were quite good. Staff, esp. breakfast, seem to be eager and friendly. Facilities are getting aged with lack up maintenance. E.g.,: room carpet was old and wrinkled to a degree, my wife almost tripped several times. - Safety concern. (Work) Table is very small and inadequate. Small alarm clock was unplugged (for reason) resetting the time is near impossible. Complimentary Hot and Cold breakfast were very basic, compared to national chain brands, say Hamptons, HI Express, etc.
--Didn't know how to change card used for bill --Verbally gave wrong room #, then began to argue with customer about it --Gave a key to an occupied room
The staff at the Continental Breakfast was very rude.
Flexible with late arrival check in. The bathroom was disgusting. The room smelled of mold and mildew, as well as overly stuffy. The mattress was hard making sleeping extremely difficult.
Great place to sleep over. Wonderful staff, rooms, breakfast and beautiful grounds. Great location when there is no road construction. Hard to exit and hard to find when dark.