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Excellent from the valet parking, front desk personnel (who remembered our name), wait staff and all others. Location was ideal and could walk to most everything.
More than the hotel, Jacksonville downtown was very disappointing. Felt that it was not worth the cost of hotel to stay in down town. Hotel facility was okay but also was not worth the price I paid for.
Nice spacious rooms. Very clean and tidy. Windows needs cleaning. Noise travels easily from other rooms. Night light in room would be nice. Lacks USB ports. Entry drive not very well marked.
Wifi not included with room. Must pay $15 to use public parking or $20 for vallet. Water in shower never got hot.
Ease of proximity to concert events; Like being in the building with a major restaurant which is always first-class...Ruth Chris... Suggest you consider a shuttle bus (perhaps WITH a small pay rate) both "to and from" major concerts which happen quite often. That would be a perk for your hotel, and it it were a "reservation only" situation, then that would be fine...That would top having to hail a cab or other options which can be kind of stressful. Pass this idea on to their management please! Cal Duke St. Simons Island, Ga. 31522
Parking was chaos. And they make you pay to park at the hotel. Also no hot water in the morning
Clean room, great service from front desk, found a great deal online booking ahead, breakfast was ok 1st day, 2nd was great!
I was testing in the morning and asked the desk clerk if I could get a banana from the breakfast area and he wouldn't give me one because it was roughly about 45 mins before breakfast opened. I wasn't happy about that. The hair dryer was one million years old. AC was weak. Shower curtain rod was broken so the curtain wouldn't stay closed. They wouldn't allow my father to do a late check-out either. Mostly small things that added up to an unpleasant experience.