Hotels in Scranton

While we enjoyed the uniqueness of the train station turned hotel, we were impressed by the staff. From the desk clerks right down to the bartender, EVERYONE made us feel at home and bent over backwards to take care of our needs. Though I could use anyone as an example, I was particularly struck by the friendliness and professionalism of one of your longtime lady bartenders (whose name escapes me). I came quite late. Though she was probably thinking she would get out early, she bent over backwards to find out what I wanted. A few other regulars came in and she made a point of introducing us in the most engaging an appropriate way I have ever experienced in a Pennsylvania Hotel. I can see why this lady has been retained for 30 years and I only regret that I've forgotten her name as she deserves to be properly appreciated. Not being able to get a receipt because I booked via Kayak with a service that you don't access directly.

The rooms were very large, beds very comfortable. The hotel lobby was very elegant and the old train terminal atmosphere was very cool. The bathroom was renovated with a stone vanity and very nice tile, but they used a very crappy tub surround.

I have been making an annual trip to Scranton, Pa for the last 15 years. I always stay at the Radisson Lakawanna. The lobby decor has been preserved ( beautiful marble, mosaics, and stained glass). The rooms have recently been redecorated - or are in the process. This is a welcome improvement. The staff is friendly and helpful. We love dining at Carmen's ( in the hotel). Good food at a reasonable price.

Love the old train station re-purposing. It's really a well kept and well run hotel. The rooms are clean and the beds are comfortable.

Newer Clean large rooms nicely appointed convenient to major travel arteries complimentary breakfast small workout facility

Breakfast host was outstanding. Desk clerk upon arrival was efficient but had zero personality. Not good. I was a paying customer not someone there to inconvenience her.

Breakfast Noise

Hot tub, breakfast

For the good, first would be the beds and pillows. They were very comfortable and I slept well each night. The room was neat and clean. The public parts of the hotel were well kept and inviting. The location of the hotel was decent, only about a mile from downtown. It's an easy ride to downtown as well. I read several negative reviews of the on site restaurant. Although I only had breakfast there, I would disagree with those reviews. The breakfast menu pretty standard for the north. The food was prepared well. The service was quick, without feeling rushed. Our server was pleasant and engaging. And I felt that the pricing was comparable to what you would at an off site diner. Definitely not gouging. There were only a few minor quibbles I had with the hotel. The walls were pretty thin. There was family with children in the next room. I knew this because I could hear the children well into the evening. It didn't bother me or keep me up, but I was aware of it. In fact, they may have had the worse if it as I am a snorer. Secondly, though clean and functional, the bathroom looked as if it could use a refresh. And lastly, the hot tub could have been a bit warmer. As I said, these were minor quibbles. Overall, I was pleased with my stay at the hotel.

Nice clean room. I had a very comfortable stay. The hotel walls are quite thin. Could hear a good bit of hall noise.

Rooms were clean, I give amenities a 9 Not enough restaurants/shopping in the area. No fault to the hotel but, we had to drive abt 15 mins away to an area with a mall and restaurants.

We spent one night during a extended car trip, it was easily accessible from the highway. Felt it was a good value for the money. Feather pillows on the bed, my two asthmatic children cannot have them. I guess to others they are considered a luxury, to us they are a hazard.

Jacuzzi room we stayed in & the morning breakfast offerings were excellent. Would have liked fresh strawberries & more blueberries for the fresh waffles. Also, needed a backup box of tissue in our bathroom. Thanks for asking.

Free breakfast was good.

Location. Value. Breakfast. Comforter too heavy. Would like the option of a lighter blanket.

The sheets and pillows were fabulous. The price was fantastic. The breakfast was healthy and good.

Room was clean and staff was pleasant

Rooms were beautiful and smelled so nice!!! I'd definitely come back!