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The refurbishment of the grand train station into a hotel is nearing completion and they have kept much of the details of the main station lobby. It feels grand, though I question some of their design choices (neon bright spot lights?) The heating systems were off and on, including bouts of cold and hot water in the showers. The food at the grill and their main restaurant was Okay, but nothing to get excited about.
The rooms were very large, beds very comfortable. The hotel lobby was very elegant and the old train terminal atmosphere was very cool. The bathroom was renovated with a stone vanity and very nice tile, but they used a very crappy tub surround.
The hotel is in a historic train station. Wonderful restoration. I arrived early, so the room was not ready. Okay, I was told I would get a call on my mobile phone when a room was ready. That call never came. As the normal check-in time approach, I returned to the hotel to find that my room had been ready but that no one had found the time to call me.
I have been making an annual trip to Scranton, Pa for the last 15 years. I always stay at the Radisson Lakawanna. The lobby decor has been preserved ( beautiful marble, mosaics, and stained glass). The rooms have recently been redecorated - or are in the process. This is a welcome improvement. The staff is friendly and helpful. We love dining at Carmen's ( in the hotel). Good food at a reasonable price.
Friendly staff. Housekeeping did not check my room on the second day; SPG would not credit points for my stay due to having booked it through a Kayak.
Nice clean room. I had a very comfortable stay. The hotel walls are quite thin. Could hear a good bit of hall noise.
Nothing I was told my room was not available when I went to check in at 11pm.
Rooms were clean, I give amenities a 9 Not enough restaurants/shopping in the area. No fault to the hotel but, we had to drive abt 15 mins away to an area with a mall and restaurants.
For the good, first would be the beds and pillows. They were very comfortable and I slept well each night. The room was neat and clean. The public parts of the hotel were well kept and inviting. The location of the hotel was decent, only about a mile from downtown. It's an easy ride to downtown as well. I read several negative reviews of the on site restaurant. Although I only had breakfast there, I would disagree with those reviews. The breakfast menu pretty standard for the north. The food was prepared well. The service was quick, without feeling rushed. Our server was pleasant and engaging. And I felt that the pricing was comparable to what you would at an off site diner. Definitely not gouging. There were only a few minor quibbles I had with the hotel. The walls were pretty thin. There was family with children in the next room. I knew this because I could hear the children well into the evening. It didn't bother me or keep me up, but I was aware of it. In fact, they may have had the worse if it as I am a snorer. Secondly, though clean and functional, the bathroom looked as if it could use a refresh. And lastly, the hot tub could have been a bit warmer. As I said, these were minor quibbles. Overall, I was pleased with my stay at the hotel.
We thought that the remodeling that had been done was very nice and up to date. It had a relaxed modern feel to it.
Room was kept clean. King bed was comfortable. Desk staff were very nice in general, and great about extending my stay another night without an upcharge. Good workout room. Conveniently located near I-81. Lacks fridge or microwave access. One only elevator was operating, which had been the case for nearly a month. They're expecting the issue to be resolved by July '15.
Ease of location to highway. Area looked old and tired.
Jacuzzi room we stayed in & the morning breakfast offerings were excellent. Would have liked fresh strawberries & more blueberries for the fresh waffles. Also, needed a backup box of tissue in our bathroom. Thanks for asking.
The breakfast is always good. The beds were comfortable, etc.
With a family of five the included breakfast is a great plus. Nothing. We weren't there long enough.
Location. Value. Breakfast. Comforter too heavy. Would like the option of a lighter blanket.
We spent one night during a extended car trip, it was easily accessible from the highway. Felt it was a good value for the money. Feather pillows on the bed, my two asthmatic children cannot have them. I guess to others they are considered a luxury, to us they are a hazard.
Free breakfast was good.
Room was clean and staff was pleasant
The employees at the Hampton at Montage Mountain couldn't have been nicer to us. All very pleasant and helpful, from letting my husband keep his bicycle in a safe place to giving us directions to Scranton the following morning. My ONLY complaint is minor. The website booking described our room as having a view of the mountains -- only true if you leaned into the window and looked left past the car port directly in front of us.
The sheets and pillows were fabulous. The price was fantastic. The breakfast was healthy and good.
Staff was beyond excellent as the were extremely helpful and freindly. The hotel provide a taxi to pick me up at the airport at 2am.
Rooms were beautiful and smelled so nice!!! I'd definitely come back!
The room was clean, amenities more than fine for what I was staying for (just one night to crash after an event in Scranton), and looks like it would be a nice place to stay for a longer visit too. The in room coffee maker and fridge were great additions, and the Noon check-out time is nice for a late-riser like myself – even 11:00 can be a little early sometimes. And kudos to the front desk employee who helped change my night when I was checking in – I accidentally booked the wrong night online and didn't realize until I was in the lobby but he switched it no problem and with no additional fees! Signage, the hotel is tucked up a driveway completely hidden from view from the road and the only sign they have is about the size of a Dunkin' Doughnuts drive-thru sign, on a dark road no less. There's a bigger sign once you get on the driveway obscured by trees but you can't see it from the road at all and I drove right by it the first time. They need a bigger and better lit sign so the driveway's easier to pick out, especially since there's two other Marriott brand hotels a stone's throw away up the road.
$15 for glass of wine Wifi not working