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The refurbishment of the grand train station into a hotel is nearing completion and they have kept much of the details of the main station lobby. It feels grand, though I question some of their design choices (neon bright spot lights?) The heating systems were off and on, including bouts of cold and hot water in the showers. The food at the grill and their main restaurant was Okay, but nothing to get excited about.
The rooms were very large, beds very comfortable. The hotel lobby was very elegant and the old train terminal atmosphere was very cool. The bathroom was renovated with a stone vanity and very nice tile, but they used a very crappy tub surround.
The building was historic and located in a convienient area. We booked with booking.com and the hotel had no record of our reservation. We found the prior persons dental floss in our room on the floor next to the bed. The worst part was hearing the music from the bar Kildares from across the street all night long...
Newer Clean large rooms nicely appointed convenient to major travel arteries complimentary breakfast small workout facility
Breakfast host was outstanding. Desk clerk upon arrival was efficient but had zero personality. Not good. I was a paying customer not someone there to inconvenience her.
The rooms were spacious, clean and comfortable, with enough space for a family Nothing
Nothing I was told my room was not available when I went to check in at 11pm.
We thought that the remodeling that had been done was very nice and up to date. It had a relaxed modern feel to it.
Nice clean room. I had a very comfortable stay. The hotel walls are quite thin. Could hear a good bit of hall noise.
Ease of location to highway. Area looked old and tired.
With a family of five the included breakfast is a great plus. Nothing. We weren't there long enough.
The employees at the Hampton at Montage Mountain couldn't have been nicer to us. All very pleasant and helpful, from letting my husband keep his bicycle in a safe place to giving us directions to Scranton the following morning. My ONLY complaint is minor. The website booking described our room as having a view of the mountains -- only true if you leaned into the window and looked left past the car port directly in front of us.