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The staffs were friendly. The bathroom was clean. No towels in the pool- had to walk to room soaking wet, where there were ONLY two towels! We found used water bottles under the bed, and my bed spread was ripped. The room's layout was very odd. We were two friends and a baby staying, and the beds were completely separated by the bathroom...just odd. They were out of coffee when we came to breakfast, and almost charged us because they forgot to give us our breakfast coupons. We heard loud arguing outside our window all night from 12-2. My baby couldn't sleep. UNACCEPTABLE!
The staff tried very hard to be accommodating with what they had to work with. Dirty carpet, throughout, phone didn't work, fan in bathroom didn't work covered in filth and mold, no alarm clock, no coffee pot. The excuse I got was that they are remodeling. My rate was reduced and the manager at the time said I should be happy with that. Well, I'm not happy, I was there because of a family emergency otherwise I would have left immediately!!!
Staff was 5 stars wh When they're constructions completed they'll have much better reviews overall
Friendly staff The breakfast was terribly cooked. Eggs were over cooked in The microwave. I've had better breakfast and other hotels. ,The breakfast was terribly cooked. Eggs were over cooked in
Nothing This was the dirtiest hotel I have ever been in - a nonsmoking room reeked like smoke the bathtub drain clogged with hair nasty nasty - for $200 a night I expected better they were sold out and would not refund our money so we were stuck in a disgusting room - do not recommend this hotel
Location and room size Front Desk staff had limited k ow ledge of taxi/public transport/options avaliable. e.g. Uber was never mentioned as an option
The rooms were clean and bed comfortable. Only complaint was the breakfast. Not enough seating. Ran out of food and long line to make waffles. The person working the buffet seemed overwhelmed.
The staff was friendly, the bed was comfortable, and the room was clean. They have a nice pool and hot tub area. Yhe breakfast offered was nice and typical of a hotel continental buffet. The shower was a little odd, shower head spewed what seemed like 5 gallons a minute.
The staff were super accomadating, and breakfast was huge The rooms needed extra clean help
Modern. Updated. Disgusting-Lots of yucky stains on stuff and fresh blood drops on the bedding as well as the chair. The pay for parking garage was difficult to locate and had terrible signage. Walk from the garage to the front desk then to your room is too far for kids.
This guest did not leave comments about this hotel.
nicely furnished Shower was not very clean, and parking was expensive.
It was only for 2 days, but we had an awesome experience. As soon as we checked in, Adriana (I hope that's her name) was exceptional, advising us and catering to all our needs, even things we forgot about. My wife, who is hard to impress, commented how great she was. The hotel is clean and accommodating. Very short walking distances to 3 restaurants as well as the one on site. I would advise all my Spartan race brothers and sisters to stay here for your next race, was a quick 25 min ride from Palmerton. Thanks again for the great service! N/A
All staff where corteous, professional and willing to go above and beyond to serve us.Food in the area is great. My favorite was a dominican restaurant called "El Rey Del Mofongo". They made us feel welcomed and the food was great no complaints
Nice room, nice staff. Not in a good part of town.