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Very nice hotel. They overbooked and had to send me to another hotel which wasn't nearly as nice. They did try to make it up to me but it was a huge nuisance to have to pack up and relocate after the first night at the Drury.
The faucet and outlet fell off during our stay.
Fast easy checkin and out procedures. Left a necklace in the suite after we had left the area, phoned hotel and it was shipped and received the next day. Excellent customer service, enjoyable stay. On morning of stay, after 2 days of extremely early mornings, housekeeping came by being very loud at 8:15am even though we had "do not disturb" signs on our door.
The staff was courteous and the ballrooms were well managed. The rooms were dusty, run down, soft, old beds, mold ridden, headboard of bed was broken and tattered, and the hotel overall was out-dated.
Friendly staff, speed of check-in and check-out, location noise level, slow elevators, pricey
The room was decent. The room wasn't ready so they took down my number at 2:45pm and told me they would call when it was ready. I went out around town and came back at 9pm to ask if my room was ready because I still did not receive a call. Terrible follow up and organization! Also - while my room was getting ready, the women at the front desk told me I could use the shower in the fitness area to get ready. I went into the women's locker room and there was a male cleaning it, therefore I couldn't even use it. The locker rooms were awful aesthetically and need to be revamped ASAP. The only service that was great was the bell hop/concierge where we left our bags. The gentlemen there was very helpful, friendly, and inviting.
Great place to stay and party Poor view in my room. Parking garage
The location was excellent there was no vent in the bathroom and the toilet was loose so that when you sat on it it wiggled and made a noise. No wash clothes on the second day