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Heated Pool, Great bedding and comfortable bed, Keurig Coffee Maker, plenty of complimentary newspapers in the morning. However, cheap toilet paper and scant coffee condiments in the room just didn't seem to match the rest of the decor and hospitality. These two little things would be so easy to improve on....But in the meantime, bring your own coffee creamer!
Nice location/value with friendly staff and very comfy beds. A no brainer if in the area.
Very comfortable and well appointed rooms. The decor was decades out of date.
Clean & Elegant
REally liked the location and the staff was really nice and fun. I felt like the hotel was overpriced.
The staff is exceptionally friendly and helpful. Their ad did not indicate their pool and hot tub was closed for the winter. We were very disappointed to find this out when we checked in. They offered us passes to the FountainGrove club, which was nice, but if we'd known in advance they had no hot tub on the property, we would have gone elsewhere. We've been to this hotel many times before, and were disappointed with how it's changed.
Overall experience doesn't match with price by a long shot. Holton above the hill much better luxury and value. Best asset you have is extraordinary concierge.
• Interiors are set in modern decor rarely found in hotels on this price range • Room I stayed was clean, spacious and had no odors • Staff were helpful • Plenty free parking space in front • Location is great for visiting wineries in Northern Sonoma • WiFi signal wasn’t good in my room so I had to be in lobby area to get better connection. This part needs improvement. The staff acknowledged this issue and are working on to improve it. • Breakfast (not complimentary) is served in a restaurant on the first floor Overall, Fountaingrove Inn is a nice place for the rate I paid. There were negative reviews in the past but I think the hotel has improved since. Regardless what other booking web sites rate this hotel 3 stars or 4 stars, the rate you pay reflects the quality. You just don’t pay a hundred forty dollar room and expect the place to be like the Hilton - then you just move up to the next budget level of $200+. Bad Wifi connection in my room.
Liked it, however had a negative interaction with a staff member that left a bad taste.
The front desk staff was so rude that we actually cancelled our room reservations and stayed at a different hotel in the area. The place looked a bit shady. We are so glad that we left.
Staff was very nice and friendly Conditions are very dirty outside on the facility grounds. Linens are clean with out checking with a black light. Carpet is filthy, wore shoes or flip-flops all the time. House keeping only comes if you stay at least 8 days. Very noisy hotel above and beside the rooms. We will not stay in this location again
I enjoyed having a kitchen in the room. The bed was comfortable, the room was clean. The front desk staff was courteous and helpful. The room and the facility need updating, maintenance, and some renovation. Improved TV access would be appreciated. The location is not within walking distance of any stores or restaurants. This hotel is overpriced.
It was very loud since it was close to the freeway. Very basic accommodations. Room had a strange smell.
The hotel was close enough to where we needed to be and close to the highway This definitely feels like a cheap hotel that was bought by extended stay and re-badged. There isn't anything particularly bad about the hotel, but nothing great either. Works if you're on a budget and spending most of your time out around the area. I stayed with two friends, if my wife were with me, I'd definitely opt for something nicer.
Easy to find. Right off the freeway. Showed up at 4pm, check in was at 3 and they had no rooms clean. Lots of people wandering around, maybe they were waiting for rooms to be cleaned. The room was okay, but you have to ask for a coffee pot, cups, etc. I had stayed in an Extended Stay before, this was not the same quality. Next to freeway and car dealerships. Its okay if you just need a place to crash for a night, but not a touristy or relaxing place to be. Don't think I'll be back.
Nothing Filthy room right next to the freeway and it smelled. We asked for another room and that was marginally better with less stains on the carpet. Other guest looked more like the homeless alongside the highway on ramp. Two rooms down from our second room was a sheriffs eviction notice taped to the door. The smell of marijuana coming from one of other rooms and the appearance of the other guest suggest that the hotel was used for less then legal activities. This place should be taken off the list of available places. My wife and I considered leaving after returning from dinner even though we would forfeit our $150. But stuck it out and left early the next morning. Also, the promise of continental breakfast was some thermos coffee and nature valley granola bars!
Absolutely nothing. Hotel was dirty, had random cars driving in, had several questionable people standing outside their rooms drinking and smoking and carrying out some sort of deal on their phone. The morning we left two people were being arrested. Well never stay at an extended stay again. Refer to above.
The front desk was very polite handling my complaint and agreed to refund half of my room charge if Kayak initiated the reduction Mold poisoning
Very good standards
The central location in the wine valley, and the evening wine taste were the best things
Actually the room was ok and the hotel in general was nice and well mantained The location is far from any "life form". Actually you have to drive for miles to reach places. The absence of free internet in the room.
The rooms were nice really clean but the corridors and walk ways looked old and needed a updating. No big deal it was overall a very nice hotel. updating of carpet and stairways.
Gym facility. Low rise hotel. Luxury
A first class hotel, suitable for visiting the Napa & Sonoma Valleys. The hotel is on the outskirt of Santa Rosa and not in walking distance of its restaurants.
It was an ok hotel. Nothing was wrong with it per se. Nothing was great either. The bathroom, the bed, the room: all adequete. Don't expect magic and luxury and it's the right place to stay. In fairness it was clean. The staff wasn't informative. Ask them for recommended wineries, they google the exact same list you could, and read it to you. Ask for a restaurant, they'll tell you the ones you passed on your drive in.
Cobwebs in corners of bathroom
Location and service level. I felt they could have opened the kitchens earlier and made a runners breakfast. We were there for the healdsburg half marathon. I would have definitely have paid for a nice bowl of oatmeal at 5am....the run started at 7.15am. Just a thought.
Privacy Old falling apart furniture
been staying here for 30 years, and have never been disappointed . Very clean, neat,peaceful motel. Its all GREAT!
Centrally located to evertything on our itinerary Microwave and fridge in the room Stale air in the room Neither good norr terrible Average bed Bland decor Needs an upgrade
It was a great location while traveling along wine country. The bathroom blower made the bathroom extremely hot.