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Huge parking fee! Whatever rate you see, add $16 to it before you decide. There are other options in 1~2miles with better value and free parking. Moreover, Hilton has no breakfast, while others do.
Clean very well maintained lobby/bar/restaurant. Staff was friendly and helpful. Bedding was clean and cozy. Location was good. Shower was horrible. The water was either hot hot or cold cold. U could not get warm water no matter what time of day (morning, late morning or late at night). The ceiling in the shower had peeling paint and drywall (leaving a hole in the ceiling) Room was in need of some updating. Restaurant was way over priced. $16 a day for parking
The only pros to this location are the location and the beds. I have never received such poor customer service at a 4 star hotel. My husband and I called around noon day of our reservation to confirm that we wouldn't lose our room and were reserved for a king size bed, we provided our confirmation # and were reassured that our 7pm estimated arrival wouldn't affect anything. Turns out that was a miscommunication. After being placed in a double room directly across from the elevators, we returned to the front desk to rectify the situation. The employee whom helped us was completely lacking in compassion, barely looked at us, and treated us as if our requests were a bother to her. After being told they were fully booked, we then asked that we at least be placed in a quieter area. The 2nd room was directly across from the ice machine and had a rattling AC vent. We then returned down to the front desk, because if you try to call your phone call goes unanswered, and asked to speak to a manager in order to explain our frustrations. He also was not accommodating and treated us unkindly, in fact he harshly told us that that is "what we get" for booking through a third party site. Finally after his departure, the poor employee whom received us that 3rd time, expressed her surprise that he didn't help us and chose to rectify the situation herself placing us in another king size bed room at the end of a hallway. (She had noticed the amount of times we had returned to the front desk). There is no excuse for the miscommunication and levels of customer service we received from this establishment.
Excellent fast check out system Check in system a little slow
the place was clean and very well taken care of. good location. nice rooms, except for (see what i didn't like) i was woken up at 9:00a.m. by some sort of knocking maybe caused by expanding joints or metal or possibly construction occuring in an adjacent rooom. i was in the quient wing so the knocking made it more irritating. it went on from 9:00a.m. for at least two hours. i had arrived early that morning like 1:00a.m. and hope to sleep to about 11:00a.m. but with the knocking that wasn't happening. i had to get up and get ready and leave to avoid the annoyance all together. there are many factors/expectation one has when staying at a hotel. with this particular stay i was hoping for a long and good night's sleep. the hotel failed in that respect. that was the most important aspect of that stay given my arrival time and need of a solid rest before a long drive home. disappointing!
The way the lobby looked was nice. My boyfriend and I came to the Hilton in Anaheim and stayed for two nights to celebrate his birthday. We have stayed at many hotels around this area because we like to go to Disneyland, and this was by far the WORST hotel I have stayed at, Mediocre looking room, lazy house keepers and horrible service. Also had to keep the a/c running at 65 degrees because if we didn't, our "non-smoking" room will begin to smell like cigarettes. Maybe it was the room next to us that smoked cigs in their room but it was very strong in ours. Upon entering the room, the tv wasn't working, had to call the front desk to send someone up to fix it, said he'd be there in 10-15 min...he shows up almost two hours later. It would've been nice to know he'd be there in 2 hours NOT 15 min. The next morning we leave our room go to breakfast at 7 am expecting that our room will be stocked with new towels and have our bed made...we come back at 4 pm and our room has NOT been replenished no one has came in to clean anything! I call the front desk and he tells me house keeping will be there in 10-15min. 20 min later nothing...I call back and tell them that I just need some towels and finally after waiting 45 min and calling twice I got my 2 towels. The showers were terrible. For starters the shower curtain kept wanting to stick to my legs and I had to place the curtain outside of the tub to prevent that, causing water to spill on the floor but at that point I was already annoyed by this curtain! Then the water took forever to warm up, and it was either SCORCHING HOT or ICE COLD for water temperature. Overall my stay was just very very disappointing. I was expecting more from a Hilton and my boyfriend wasn't happy with it either. I have never been so pissed off to the point where I'd want to write a review like this but this place is really NOT worth the amount of money you'd have to spend. (Btw they try to charge you $5 for a ride to the park when you could just walk right across the street to the Disney shuttles for free lol). I feel that I must emphasize that this place doesn't care about its guests, they just want your money. I'll come back to Anaheim and its other wonderful hotels, but I definitely won't be staying here.
Very helpful and friendly staff, specially Mike from security or lost and found. He went above and beyond to help me. so He deserves a very nice paycheck rise. THANK YOU.
Location was good Everything else sucked .
interior was nice when we came inside the room They only clean our bathroom one day for a 2 stay day
Room was clean and comfortable. Easy walk to theme parks. Ticket purchase convenience Parking fee is high and availability is terrible when there's a convention center event. Our room was a *mile* from the hotel lobby
I've stayed at this Hilton before and everything was fine but this time was a disaster. When my boyfriend and I arrived we went to our room to find out we were given a wheel chair accessible room because there was a large convention going on in the hotel and when I called the first time to switch rooms I was met with no solution and no option of switching to a standard king room and was told that I had specifically requested this type of room. So I then went into my emails to check if perhaps I had made a mistake while booking and it was obvious to me that this was there mistake. I then called the front desk again and they then gave me the option of switching to a room with two queen bed which we ended up doing. When we arrived in our next room, with the two queen beds, we turn the lights on in the bathroom there is a HUGE bug on the floor looking like a mix between a cockroach and a grasshopper. I then called the front desk again to tell them what was going on and they said it was normal and they could send someone up to kill the bug...!!!!!! Like what??? So unprofessional. I asked to switch rooms and they said they had nothing available do to a large convention so there we were left in this room which had more than one bug inside. So discusting. On the second night of our four night stay I called again and spoke with a very nice women at the front desk and was able to switch to a standard king room. Overall the staff is so unprofessional, the rooms have bugs and I honestly will never stay here again souly based on the lack of customer service.
Main lobby is nice, toiletries were great quality Front desk staff member was short and rude. Outdated rooms that need a lot of touching up.
The hotel had Princess Corrine come in to tell stories and do face paint for kids. It was nice for our kids to interact with her after a long day at Disneyland. The free shuttle is nice and accommodating, but make sure you get in line 10 minutes before the shuttle arrives to guarantee a spot on the shuttle. The hotel is a bit worn down and outdated. The customer service is average at best. The staff does not go out of their way to make your stay any better, but if you need something, they will try to put on a smile and at least acknowledge your request. The rooms are a little on the small side and feel dingy. Our headboards were worn out and flaking, the ac only has one setting (on or off), and the bed springs squeak a lot from years of use. Parking is $14/night and the breakfast does not offer complimentary breakfast with your stay. Next time, we will pay a little more to stay at a different hotel closer to Disneyland.
The shuttle to disneyland was convenient although I was disappointed to be charged extra for parking in the hotel lot. Toilet overflowed in the middle of the night on our first night there. Water was running out into the hall. The staff was helpful about getting us a new room, but they did not offer any additional compensation for the inconvenience.
Loved it! Very clean, staff friendly and close to Disneyland!!
Close to disneyland Room smells
The hotel was perfect... check in was fast... the beds and pillows were amazingly comfortable.. the rooms were very clean... my husband and I stayed behind while my mother and daughter went back to Disneyland and the shuttle took them and picked them up right at midnight... I am very satisfied with our stay... the hotel is only a block north of the park at a super close and great location!
The staff was super friendly and helpful. The description and details about the facility were inaccurate. The room was run down and in need of renovation. I would never stay here again.
The rooms are spacious, clean and comfortable. It amazing to have a free shuttle to take you and pick you up from Disneyland and is only a couple minutes away! That breakfast was included in our stay and was kind of pricey for a family of 4.
The carpet in the garden tower is filthy.
They had excellent staff and building was very clean inside The price of the restaurant inside was too pricey for a family
I liked the free shuttle. That was great. Bathroom was small, cracked sink, it took forever to get hot water in shower. Called ahead for early check in. Rooms were not ready until after 5 which is well after suggested check in time. I'm still mad about that.
I like the rooms they were spacious and nice. Though the furniture was a little run down beds were very comfortable. I had to pay for parking 14$ a day!
At no point during my reservation process was there any indication parking was an additional fee. I looked on the hotel's website, my confirmation, etc. and did not find anything indicating I would be charged a parking fee in addition to my room rate. Room was extremely outdated. Bathroom was the size of a small closet. Room felt muggy regardless of the temperature. Room refrigerator did not work well. During check-in, front desk staff was extremely kind and friendly. Can't say the same during check out. The man at the desk seemed inconvenienced he had to help us. Restraunt staff told us they could not accommodate the size of our large extended family as one group for dinner (there were about 10 of us) because they didn't have room in their EMPTY restaurant, but could accommodate by seating us at separate tables. Our initial waiter was rude and wouldn't wait for all of our group to be ready before he started taking orders, so half of our group got their food and was done eating before the other half got their food. Breakfast trips to the restaurant were fine as breakfast is offered buffet style. Overall, if I ended up at this hotel again, it wouldn't be the end of the world. However, I honestly wouldn't go out of my way to stay at this hotel again. I feel there are better values for less money in some of the surrounding area hotels.
Das Zimmer war sehr schön groß, auch die Betten hatten eine schöne Größe. Das Hotel war sehr sauber und trotz der Nähe zum Flughafen, leise.
Für den Preis kann man nicht meckern. Das Innendesign entsprach nicht gerade meinen Vorstellungen, war aber ok.
das Hotel lag ziemlich ausserhalb von allen Attraktionen ausser Disneyland
The size of the room was great, the location was easily accessible to the freeway, the complimentary breakfast was gteat, the cocktail hour was nice just maybe needed a better selection of alchohol. The public area could have been cleaner, room service trays would stay in the hallways all day, the elevators were in desperate need of vacuuming. The front desk staff could have been more friendly, upbeat, and helpful. We had a small issue the night before check out, my car battery died. I figured security could give up a jump in the morning ingredients when we checked out. Upon check out I asked if they could and the front desk agent saI'd no, we asked why and the answer was simply we can't. She suggested maybe we ask the valet, so we did and he said no. They had their shuttle vehicle, a big SUV, just sitting up front, I asked if they could use that, the answer was still no. Unfortunately they seemed to be okay with us being stranded in their parking lot. They were zero help, along with the fact they just didn't care.
Quick check in. Very clean room.Close to all our activities. 12 min to Disneyland,17 min to Laguna Beach. 5 min to Airport. Very good parking. Well lit grounds. Overall Great stay. Staff seemed very neutral.
mediocre breakfast however great made to order omelets. All come with your stay which is worth the hotel in itself.
Good breakfast The Front Office Director is the worst ever, exactly the one who was Duty Manager on 5/23/2015. He is mean to the guests and does everything he can to NOT help them. I would have rated this hotel as average if it was not of this individual who ruined my day with my family.
The atmosphere and decor are excellent. The staff was very helpful in meeting my needs. Overall, a great stay and experience.. Thank you The elevators need some upgrading. I think they are very slow . I also think that the toilet and shower drains were very slow.
Coctail hour and made to order breakfast was a great way to start and end the day The climate control for the room is based on the season and weather. It didnt get cold enough for my liking. No real complaint though
Friendliness of staff , very comfortable and the hospitality wa above and beyond. $15 per night parking
A truly good hot breakfast. The maids didn't clean/tidy our room for the second nights stay. Also, the pillows are awful. The front desk offered a foam pillow, but it was never delivered! One of the two TVs didn't work correctly and maintenance guy said other rooms were problematic too. The wifi was slow most of the time. Lastly, having to pay $15 per night for parking is ridiculous. I did however get that waived because of all the mentioned room issues.
Location and luxury I did not like that we had to pay $18 for parking per day. Also how can breakfast not be included in our room for $100. I might as well have stayed at a 75 dollar hotel with free breakfast and parking!
The restaurant was severly understaffed both at dinner and at breakfast the following morning
Good location, very nicely decorated. Employees were all very nice and helpful. Rooms had everything needed. Nice beds. parking was 20.00 valet daily or 18.00 self park.
The guys at the front desk have a back for hospitality and I loved the jokes!! The over all appearance is charming and welcoming. The room is well designed and comfortable. The price was extremely fair for the amazing value this hotel offers. I would gladly stay here again. Also I'd recommend it to anyone that inquiries about local hotels... The charge for parking... But I get it!
No hassle got what I paid for
Location to airport and comfort of the room. Parking fee for self park was $18.00
The staff was always warm and welcoming. Cookies were delicious, hotel exceeded my expectations. Rooms were ridiculously clean. Pool was nice! $18/night for parking! Just know this ahead of time so you aren't surprised like I was haha :) Also, no fans in the restroom which is weird but we managed.
The staff was and is amazing I don't realized you need your key room to leave the parking lot.
They had a room at an excellent price. We were stranded by Frontier Air with no options and had to extend our stay in So Cal. Quickly went to web and found this. I had stayed here before for work and found it a good value.
All the staff made you feel at home . The entire operation was very well run and the upkeep was fantastic so there really isn't a negative in my opinion .
Beatrice at the front desk was so much help, she directed us to all the coolest places to go. She made our stay amazing!
Very friendly staff 20 dollar valet parking
Close to Disneyland and it's a nice area No body soap or toilet paper was in the room and had to pay to park and pay for internet
Wonderful staff, nice room, beautiful pool, and gorgeous lobby and grounds. Starbucks should be open later and the pool hours should be extended.
Great staff! Very eager to help. Great location to Disneyland. Very expensive food. Not suited for families because of the high cost of food. Nice pool. Clean lobby, pool area and dinning areas. Cost $41 to park your car in self parking! This for 1 day & a half of parking! Absurd! $17 for a hamburger that wasn't all that great! All the food was way over priced. Got a New York steak that was soo charred on the outside and way over priced...$55 with NO side dishes, no salad. Rooms smelled terrible! We changed rooms 3 times. The 3 rd room was better, but not by much. Their $150 delux room is a very small box of a room. Very cramped! No bathroom fans either. So when you take a shower, the bathroom fills with moisture to the pint that it's dripping off the walls! And then the moisture fills the main room when you open the bathroom door. No wonder the rooms smell badly!
We were a couple wanting a king size bed, which we reserved and the hotel gave us a room eith two doubles and would not make any accomodations for the fact that they allegedly did not have any king beds. So we opted to go somewhere else.
The balcony was a cool area. The heating/cooling unit was EXTREMELY loud! The room itself was okay, but to charge guests that are staying at the hotel $25 per night for parking is pretty ridiculous and excessive. Furthermore, this hotel still charges its guests for internet acess!!?? This is the first time I have been charged for WIFI in California is the past 5 years. Get with the times, Marriot. The hotel wasn't that great to begin with.
Great loacation and staff was outstanding Noise from fitness club could be heard every morning beginning at 5:00 AM. Restaurant prices were a bit high for goods received
The housekeeping staff was very efficient and really tried to accommodated my needs. Having to pay for Wi-Fi (I think it was $12.95 for regular service and $14.95 for high speed). And for parking: $24.00 per nite. I'm guessing this might be the industry standard in this area, but what a shame
LOCATION the rooms under the rate that you offer me, are old and dirty rooms. this situation happened to me several times. On front desk, as soon as they saw that my reservation is mad by you, they make me feel like low profile customer.
The hotel, staff, location, facilities and basically all needs were very well addressed and made the stay wonderful. I couldn't have found a better place to stay to make the trip to Disneyland a great experience I really have no complaints about any aspect of my stay at the hotel
I really like the staff there was a young lady that helped me at the desk she was amazing. I had booked thru a third party and there was some errors she corrected them and got me adjoining rooms for my kids that drive in the next day.
Great staff nice rooms. The engineer who replaced the air conditioner was awesome did a great job to save us on a hot weekend. The air conditioner broke had to be replaced at 10 o'clock at night. Parking is expensive.
There were ants in my bathroom on the day I arrived and I told about that to the people at the lobby but housekeeping never came within 20 minutes, which they promised. When I left I told them what happened but they never did anything to compensate for the filthy bathroom that I got. Very disappointed.