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Für den Preis kann man nicht meckern. Das Innendesign entsprach nicht gerade meinen Vorstellungen, war aber ok.
das Hotel lag ziemlich ausserhalb von allen Attraktionen ausser Disneyland
Das Zimmer war sehr schön groß, auch die Betten hatten eine schöne Größe. Das Hotel war sehr sauber und trotz der Nähe zum Flughafen, leise.
mediocre breakfast however great made to order omelets. All come with your stay which is worth the hotel in itself.
Quick check in. Very clean room.Close to all our activities. 12 min to Disneyland,17 min to Laguna Beach. 5 min to Airport. Very good parking. Well lit grounds. Overall Great stay. Staff seemed very neutral.
The suites are spacious and lovely; the breakfasts and happy hours, a wonderful feature. The heating/ac system is inadequate: although it was chilly at night, the system was not set to provide heat. The staff provided a space heater, but... not what I'd expect from a fine hotel.
A truly good hot breakfast. The maids didn't clean/tidy our room for the second nights stay. Also, the pillows are awful. The front desk offered a foam pillow, but it was never delivered! One of the two TVs didn't work correctly and maintenance guy said other rooms were problematic too. The wifi was slow most of the time. Lastly, having to pay $15 per night for parking is ridiculous. I did however get that waived because of all the mentioned room issues.
Friendliness of staff , very comfortable and the hospitality wa above and beyond. $15 per night parking
The size of the room was great, the location was easily accessible to the freeway, the complimentary breakfast was gteat, the cocktail hour was nice just maybe needed a better selection of alchohol. The public area could have been cleaner, room service trays would stay in the hallways all day, the elevators were in desperate need of vacuuming. The front desk staff could have been more friendly, upbeat, and helpful. We had a small issue the night before check out, my car battery died. I figured security could give up a jump in the morning ingredients when we checked out. Upon check out I asked if they could and the front desk agent saI'd no, we asked why and the answer was simply we can't. She suggested maybe we ask the valet, so we did and he said no. They had their shuttle vehicle, a big SUV, just sitting up front, I asked if they could use that, the answer was still no. Unfortunately they seemed to be okay with us being stranded in their parking lot. They were zero help, along with the fact they just didn't care.
Coctail hour and made to order breakfast was a great way to start and end the day The climate control for the room is based on the season and weather. It didnt get cold enough for my liking. No real complaint though
Good breakfast The Front Office Director is the worst ever, exactly the one who was Duty Manager on 5/23/2015. He is mean to the guests and does everything he can to NOT help them. I would have rated this hotel as average if it was not of this individual who ruined my day with my family.
Clean and modern amenities, great location. Complimentary cookies and coffee are always a plus. The staff was very friendly and helpful. Parking garage was a continual problem. Room keys did not function as intended to get in/out of garage gate, even after getting 3 different sets of room keys. Also, not enough parking spaces.
Location and luxury I did not like that we had to pay $18 for parking per day. Also how can breakfast not be included in our room for $100. I might as well have stayed at a 75 dollar hotel with free breakfast and parking!
Good location, very nicely decorated. Employees were all very nice and helpful. Rooms had everything needed. Nice beds. parking was 20.00 valet daily or 18.00 self park.
The staff was always warm and welcoming. Cookies were delicious, hotel exceeded my expectations. Rooms were ridiculously clean. Pool was nice! $18/night for parking! Just know this ahead of time so you aren't surprised like I was haha :) Also, no fans in the restroom which is weird but we managed.
They had a room at an excellent price. We were stranded by Frontier Air with no options and had to extend our stay in So Cal. Quickly went to web and found this. I had stayed here before for work and found it a good value.
The rooms were absolutely beatiful and very clean. The staff was kind and helpful and very knowledgeable about the area. The hotel ist self was just beautiful and very well located. There was only one elevator for five floors or guest's, which was not very conducive to getting anywhere fast.
Location to airport and comfort of the room. Parking fee for self park was $18.00
Beatrice at the front desk was so much help, she directed us to all the coolest places to go. She made our stay amazing!
The restaurant was severly understaffed both at dinner and at breakfast the following morning
The guys at the front desk have a back for hospitality and I loved the jokes!! The over all appearance is charming and welcoming. The room is well designed and comfortable. The price was extremely fair for the amazing value this hotel offers. I would gladly stay here again. Also I'd recommend it to anyone that inquiries about local hotels... The charge for parking... But I get it!
All the staff made you feel at home . The entire operation was very well run and the upkeep was fantastic so there really isn't a negative in my opinion .
No hassle got what I paid for
The only pros to this location are the location and the beds. I have never received such poor customer service at a 4 star hotel. My husband and I called around noon day of our reservation to confirm that we wouldn't lose our room and were reserved for a king size bed, we provided our confirmation # and were reassured that our 7pm estimated arrival wouldn't affect anything. Turns out that was a miscommunication. After being placed in a double room directly across from the elevators, we returned to the front desk to rectify the situation. The employee whom helped us was completely lacking in compassion, barely looked at us, and treated us as if our requests were a bother to her. After being told they were fully booked, we then asked that we at least be placed in a quieter area. The 2nd room was directly across from the ice machine and had a rattling AC vent. We then returned down to the front desk, because if you try to call your phone call goes unanswered, and asked to speak to a manager in order to explain our frustrations. He also was not accommodating and treated us unkindly, in fact he harshly told us that that is "what we get" for booking through a third party site. Finally after his departure, the poor employee whom received us that 3rd time, expressed her surprise that he didn't help us and chose to rectify the situation herself placing us in another king size bed room at the end of a hallway. (She had noticed the amount of times we had returned to the front desk). There is no excuse for the miscommunication and levels of customer service we received from this establishment.
interior was nice when we came inside the room They only clean our bathroom one day for a 2 stay day
The way the lobby looked was nice. My boyfriend and I came to the Hilton in Anaheim and stayed for two nights to celebrate his birthday. We have stayed at many hotels around this area because we like to go to Disneyland, and this was by far the WORST hotel I have stayed at, Mediocre looking room, lazy house keepers and horrible service. Also had to keep the a/c running at 65 degrees because if we didn't, our "non-smoking" room will begin to smell like cigarettes. Maybe it was the room next to us that smoked cigs in their room but it was very strong in ours. Upon entering the room, the tv wasn't working, had to call the front desk to send someone up to fix it, said he'd be there in 10-15 min...he shows up almost two hours later. It would've been nice to know he'd be there in 2 hours NOT 15 min. The next morning we leave our room go to breakfast at 7 am expecting that our room will be stocked with new towels and have our bed made...we come back at 4 pm and our room has NOT been replenished no one has came in to clean anything! I call the front desk and he tells me house keeping will be there in 10-15min. 20 min later nothing...I call back and tell them that I just need some towels and finally after waiting 45 min and calling twice I got my 2 towels. The showers were terrible. For starters the shower curtain kept wanting to stick to my legs and I had to place the curtain outside of the tub to prevent that, causing water to spill on the floor but at that point I was already annoyed by this curtain! Then the water took forever to warm up, and it was either SCORCHING HOT or ICE COLD for water temperature. Overall my stay was just very very disappointing. I was expecting more from a Hilton and my boyfriend wasn't happy with it either. I have never been so pissed off to the point where I'd want to write a review like this but this place is really NOT worth the amount of money you'd have to spend. (Btw they try to charge you $5 for a ride to the park when you could just walk right across the street to the Disney shuttles for free lol). I feel that I must emphasize that this place doesn't care about its guests, they just want your money. I'll come back to Anaheim and its other wonderful hotels, but I definitely won't be staying here.
Location was good Everything else sucked .
Huge parking fee! Whatever rate you see, add $16 to it before you decide. There are other options in 1~2miles with better value and free parking. Moreover, Hilton has no breakfast, while others do.
Room was clean and comfortable. Easy walk to theme parks. Ticket purchase convenience Parking fee is high and availability is terrible when there's a convention center event. Our room was a *mile* from the hotel lobby
the place was clean and very well taken care of. good location. nice rooms, except for (see what i didn't like) i was woken up at 9:00a.m. by some sort of knocking maybe caused by expanding joints or metal or possibly construction occuring in an adjacent rooom. i was in the quient wing so the knocking made it more irritating. it went on from 9:00a.m. for at least two hours. i had arrived early that morning like 1:00a.m. and hope to sleep to about 11:00a.m. but with the knocking that wasn't happening. i had to get up and get ready and leave to avoid the annoyance all together. there are many factors/expectation one has when staying at a hotel. with this particular stay i was hoping for a long and good night's sleep. the hotel failed in that respect. that was the most important aspect of that stay given my arrival time and need of a solid rest before a long drive home. disappointing!
Clean very well maintained lobby/bar/restaurant. Staff was friendly and helpful. Bedding was clean and cozy. Location was good. Shower was horrible. The water was either hot hot or cold cold. U could not get warm water no matter what time of day (morning, late morning or late at night). The ceiling in the shower had peeling paint and drywall (leaving a hole in the ceiling) Room was in need of some updating. Restaurant was way over priced. $16 a day for parking
Main lobby is nice, toiletries were great quality Front desk staff member was short and rude. Outdated rooms that need a lot of touching up.
Excellent fast check out system Check in system a little slow
Very helpful and friendly staff, specially Mike from security or lost and found. He went above and beyond to help me. so He deserves a very nice paycheck rise. THANK YOU.
We always like staying at Hilton Anaheim when we come to Disneyland. It is close enough to the shuttle parking lot that we can just walk there, saving us money we would have spent on parking. It also helps when some of us want to stay at the park longer. Those who need a break can return to the hotel to rest. The Hilton has a Starbucks and a food court. It also has a restaurant and bar. The service is great too. The room was clean and spacious. So glad there is a fridge. There was a long line at Starbucks in the morning. I guess we all wanted coffee at the same time.
Proximity to Disneyland -room was dark, dingy and smelled like mildew -noisy. Can hear everyone outside and all times of day/night -breakfast area was so small and extremely packed with people we ended up going next door to a restaurant and paying for breakfast instead
I liked the free shuttle. That was great. Bathroom was small, cracked sink, it took forever to get hot water in shower. Called ahead for early check in. Rooms were not ready until after 5 which is well after suggested check in time. I'm still mad about that.
As we pulled up my kids said, "are we staying in a castle"? we loved how big the rooms were and how accommodating the hotel was with providing us with a crib so we didn't have I travel with our own.
Very nice and spacious rooms. Hotel is very pretty and has a nice layout. Every staff member I came in contact with was very nice, informative, and accommodating. Kids and parents next to us were arguing and screaming for 2 hours. Walls seemed very thin or they were extremely loud.
I Was a little put off by some of the negative reviews but we found it to be an excellent place to stay with no problems great room and staff. Room service was fast and of excellent quality and their shuttles were on time and ran quickly and efficiently The only thing that I disliked was the $16 per day charged for parking. As a guest at a hotel I thought that them charging this fee was wrong and disrespectful of the customer that had chosen their hotel over many many other options
Reasonably close to Disneyland, and the linens were clean. Our "renovated room" had a bizarrely small bathroom, and the door to the garden (we were on the first floor) had such poor insulation that it sounded like the door was open.
Shuttle to the park, friendly staff, big room, nice pool Shower drain slightly clogged, tv remote needed battery, overpriced restaurant
It was quiet. Clean. Swimming pool and spa were great. Staff was friendly. The grounds were beautiful, fish pond, lots of secluded area to hang out in. No MICROWAVE in the room, shower had no water pressure, tub drained real slow.
People nice and helpful, room was very clean and comfortable, and the shuttle made it easy to come and go to parks. Would love to stay there again and stay longer Parking fee surprised me but not a big deal
The hotel was perfect... check in was fast... the beds and pillows were amazingly comfortable.. the rooms were very clean... my husband and I stayed behind while my mother and daughter went back to Disneyland and the shuttle took them and picked them up right at midnight... I am very satisfied with our stay... the hotel is only a block north of the park at a super close and great location!
Very nice hotel with an excellent garden. Conveniently located near Disney. We could watch the fireworks from our hotel room. Our bathroom sink and shower would not drain.
We were a couple wanting a king size bed, which we reserved and the hotel gave us a room eith two doubles and would not make any accomodations for the fact that they allegedly did not have any king beds. So we opted to go somewhere else.
Extremely close to Anaheim convention center where I was attending a trade show. Very pleasant and accommodating staff. Comfortable lobby bar for relaxation after a day on the trade show floor. Good restaurant and food. I would definitely recommend this hotel to any business traveler.
Great staff nice rooms. The engineer who replaced the air conditioner was awesome did a great job to save us on a hot weekend. The air conditioner broke had to be replaced at 10 o'clock at night. Parking is expensive.
Great loacation and staff was outstanding Noise from fitness club could be heard every morning beginning at 5:00 AM. Restaurant prices were a bit high for goods received
Close to Disneyland and it's a nice area No body soap or toilet paper was in the room and had to pay to park and pay for internet
The hotel, staff, location, facilities and basically all needs were very well addressed and made the stay wonderful. I couldn't have found a better place to stay to make the trip to Disneyland a great experience I really have no complaints about any aspect of my stay at the hotel
The balcony was a cool area. The heating/cooling unit was EXTREMELY loud! The room itself was okay, but to charge guests that are staying at the hotel $25 per night for parking is pretty ridiculous and excessive. Furthermore, this hotel still charges its guests for internet acess!!?? This is the first time I have been charged for WIFI in California is the past 5 years. Get with the times, Marriot. The hotel wasn't that great to begin with.
LOCATION the rooms under the rate that you offer me, are old and dirty rooms. this situation happened to me several times. On front desk, as soon as they saw that my reservation is mad by you, they make me feel like low profile customer.
I really like the staff there was a young lady that helped me at the desk she was amazing. I had booked thru a third party and there was some errors she corrected them and got me adjoining rooms for my kids that drive in the next day.
There were ants in my bathroom on the day I arrived and I told about that to the people at the lobby but housekeeping never came within 20 minutes, which they promised. When I left I told them what happened but they never did anything to compensate for the filthy bathroom that I got. Very disappointed.
The housekeeping staff was very efficient and really tried to accommodated my needs. Having to pay for Wi-Fi (I think it was $12.95 for regular service and $14.95 for high speed). And for parking: $24.00 per nite. I'm guessing this might be the industry standard in this area, but what a shame
Great staff! Very eager to help. Great location to Disneyland. Very expensive food. Not suited for families because of the high cost of food. Nice pool. Clean lobby, pool area and dinning areas. Cost $41 to park your car in self parking! This for 1 day & a half of parking! Absurd! $17 for a hamburger that wasn't all that great! All the food was way over priced. Got a New York steak that was soo charred on the outside and way over priced...$55 with NO side dishes, no salad. Rooms smelled terrible! We changed rooms 3 times. The 3 rd room was better, but not by much. Their $150 delux room is a very small box of a room. Very cramped! No bathroom fans either. So when you take a shower, the bathroom fills with moisture to the pint that it's dripping off the walls! And then the moisture fills the main room when you open the bathroom door. No wonder the rooms smell badly!