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Newly remodeled room. Nice wide shower. Decent water pressure. Somewhere in the wall, there was a loud dripping sound whenever shower ran upstairs. Breakfast has slipped! Quality was okay, but last year there was a very friendly chef making omelets to order. Now just prepared hot items. Sunday at 8:45AM, no fruit at all. No coffee creamer. Breakfast was a main reason for coming back here, versus one of the many, many other hotels nearby.
Bed was a bit hard.
This is a very classy hotel and was clean. Upon check in, I was impressed with the layout of the lobby and general condition of the hotel. Breakfast was excellent as a part of my stay. Nice room, big spacious room with a nice layout. Bed was comfortable and noise from adjoining rooms, Hallway was minimal. Airport noise, traffic noise, train noise was waking me all night. Even with the A/C fan running all night. I slept maybe 4 hours all night. Upon check in, I requested a quiet room and the young lady checking me in said, "I never get complaints about noise." She LIED, and placed me on the Busy street side facing the airport. Per other guests, The courtyard on the inside of the hotel is the place to stay if you want a quiet night. Why this little girl who checked me in did not place me on the inside is a mystery, and the asst manager who I spoke with the next morning had nothing to say except, "Ask for an inside room on your next stay" No free room voucher or offer for something extra to make up for the bad night. Poor Form and very unprofessional. Isn't a good night's sleep the reason we pay more for a better hotel room? This place did not fit the bill.
Breakfast was great!
I was really disappointed when I first got to our hotel. My husband and I were visiting for a fun weekend away, but when we got there I wished I had picked a different hotel. It wasn't awful, but the rooms smelt funny, everything was cheaply made, and the carpets were extremely old. Our coffee maker was broken, and the hair dryer was as well. The location was AMAZING, and that's the only reason why this place has a good rating. Their website is for their sister hotel, which is beautiful and overall a much better hotel. So I thought that was misleading. I also looked at their sister hotel prices (its right next door) and they were cheaper than what we had paid for the crappier one. If you're looking for a place to sleep, this is fine. But if you want to enjoy a weekend away, find a different hotel. Oh, and good luck getting cell service in your room. And the WiFi is awful, too. Smelt funny, horrible cell service, extremely slow WiFi, broken coffee maker in room, broken hairdryer in room, really outdated and dirty looking carpet. Not a single thing made me think, "That's cool!" or "Wow, this is nice." This isn't the place to go for a weekend away, it's best if you only need to sleep overnight and that's it.
I really like the breakfast and evening lounge on the 6th floor. Clean and actually good food.
The hotel is conveniently located in Ontario with access to 10 and Ontario airport. This hotel would be fine for business. Staff was friendly. The hotel needs some upgrades. Even the elevator seemed tired as it took its time moving between floors and opening.