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Everything was very clean and the staff were very helpful. Expensive parking. Could've parked somewhere else in the city for much cheaper. There were a lot of business people there and no family attractions such as a pool.
Location The fitness center was good-I wished there was a lap pool. The computers in the business center were slow and hard to get into the internet at times.
Ambiance and location were great. The corner room on the 15th floor had a great view. Elevators could be quicker.
Great location Take of and clean the ac vent better
If you need to be in Downtown Milwaukee, the hotel is well located, has parking (though it's really expensive with in and out privileges -- and I say this as a Bostonian used to paying out the nose for parking), and the public spaces of the building are really nice and well maintained. The gent working the desk when we checked in was also a delight and gave lots of useful recommendations about what sites to see and where to eat. A+ to that guy. Our room itself was pretty low end, especially for an Intercontinental. The air conditioning didn't work, every piece of furniture was damaged, and the walls and bathroom showed a lot of wear and tear. When the front desk staff was alerted the ac didn't work, the guy simply said, "Oh, sorry." D- to that guy.
Beds not that comfortable
Great hotel if you are attending a show at The Pabst Theater or Milwaukee Rep since all three share a common lobby. Check in was quick and friendly (thanks Cory) and the room was spacious and clean. The candy/RedBull/bottled water purchase basket was a bit strange, but the rest of the room was fine. Parking is expensive for the area ($27).
Quiet room, easy walk to the show at the Riverside, cozy bedding, perfect room temp, courteous and helpful staff, excellent and affordable restaurants within walking distance. Arrive after 6:00 pm and leave before 8:00am so parking very reasonable at $8. everything was wonderful
The rooms are old & out dated. The beds are horrible.
The location is fantastic and the price of the rooms great. The room with 2 double beds my adult children had was pretty disgusting. The lamp had huge stains on the shade and the mattresses were all stained and disgusting looking ( they always check for bedbugs because my oldest son travels a lot and has seen them in hostels and nice hotels). The room was just very dingy and looked like a 2 star hotel Our room with a king was better but all the mattresses need to be upgraded and replaced. Carpets need cleaning etc The Kilawatt for brunch was okay. Food was not great....bloody Mary's were not so good....food adequate
One of the best in Milwaukee. We had to move to another 4 star (hyatt) on the same street after a day due to lack of availability at intercontinental and it was much inferior.
Fire alarms all night
Great customer service every time we visit. You can't beat this great downtown location.
Beautiful interior, non-homogenized aesthetic, helpful staff, great central location, tasty food on site and a complimentary shuttle available for those working in the area. Neighbors could be easily heard at times, but it is an older hotel so that kind of comes with the territory.
The room was bigger then expected, which was nice We had to pay $20 to park and they had snow on the roof of the parking garage, so we got stuck along with 5 other cars and had to help push each other out
Rooms were very spacious. Breakfast was not included. Gave lame reasons not to provide breakfast. Left side of the building was leaking. No pools. Will never visit nor let friends visit here.
Dirty old hotel. No vending machines, unhelpful staff. The area around the hotel was not in the best location.
The hotel overall was very beautiful, we had a clean, great sized room. Parking did cost $20, but they give you a pass when you check in so you can come and go as many times as you'd like with the one ticket they give you. There's also convenient 90 minute parking right by the main entrance if you just need to quick pop in and out. There are no microwaves or refrigerators in the room, but you can request and pay $10 a night for them. Overall we had a great experience.
Nice rooms, spacious and well arranged. I'm guessing they never move the furniture at all when they clean because there was all sorts of trash and food under the couch an TV stand. Soft beds, lots of pillows.
I loved that the consiarge Eric helped me out with setting up our room. He was great!! Food also was great from Envoy. Everything was wonderful. One of the front desk people ( Connie I believe her name was) she was very crass toward the person that had dropped some items off for me the night before we checked in. Also the box that was on front of the TV did not work when I hooked up my laptop with the HDMI cord.
The room was nice and the bar/lounge area was also nice The location was in the bad part of town Front desk staff was rude The check-in was a hastle since there are two ambassador hotels across the street from one another Room key didn't work first night coming back in to hotel Shuttle van was a cargo van with squealing brakes
Staff, shuttle service Location, outdated, overpriced, no vending machines, dirty rooms
The room and bathroom were very large Overall, the hotel seems a little shabby. The blinds in the bathroom were dirty and sticky. One of the elevators wasn't working upon check-out, so after waiting 10 minutes or so for the other one, I had to carry my suitcase down the stairs. It seems expensive for what feels more like a motel than a hotel.
Beautifully restored Art Deco hotel. Staff friendly and attentive. Room very large. Free shuttle to any location downtown which was convenient. Great proximity to Marquette University.
Location TV in the room was not working, structure is old,
Loved the ambience in the lobby. The room we stayed in was clean with a great view is the lake. Have to pay for wifi in this current age of free WiFi everywhere.
Amazing hotel. Everything was 5 star.
Beautiful hotel with tons of character and charm. Good service, friendly staff, comfortable accommodations. Hotel lobby bar and Blu were excellent. Complimentary breakfast in the Cafe offered good food and full choice of anything on menu. Onsite amenities such as spa, shops and additional restaurants offer an extra touch. For the price of the rooms, wifi was not free. Given the necessity in today's day and age, not to mention that it is complimentary in many more basic hotels, this was a big let down. Especially when service in the tower is spotty for mobile without Wifi. It felt like a nickeled and dimes amenity. Clientele felt a bit uppity.
Old school charm and service The decor, the people and the vibe.
We booked a last-minute room at the Pfister and loved our stay from start to finish. The room was beautiful and clean with a great view, service was stellar, and the location could hardly be improved. It doesn't hurt that the hotel is where we stayed after getting engaged! Great experience and we will definitely stay again next time we're in Milwaukee. Pretty much perfect.
The hotel is clean, excellent amenities, friendly staff and good good location. I'd stay again and recommend it to others.
The Club option is nice...quite a refuge from a horrible room. Couldn't check in until 5:00 despite the 3:00PM check in time. Tub and sink had hair in them. Bedding was ripped.
This is a beautiful hotel We had the $200 room. No fridge or extra sink. I thought it was a little lacking for a luxury hotel. I guess we should of upgraded.
Beautiful historic hotel. Comfortable, clean and we enjoyed our stay.
I do like the atmosphere and location of this hotel. They forgot to freshen up our room. We came back after being out for the day to find the bed not made and no fresh Towels.
Nice clean room staff is exceptionally well-trained and friendly Food was very good at two of the restaurants I was able to dine at the catered meals were good, maybe a little better than average, although the waitstaff could have been a little more attentive to clearing plates of finished diners. Although you can tell they have great smoke cleaners, the amount of smoke encountered in the casino is still noticeable, and the only way to the restaurants is through the casino! The checking out process needs some help - I haven't had to physically check out at the front desk in years, unless I wanted to. Usually there is a receipt under your door the day of checkout.