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For the price I paid I was expecting a mediocre hotel. I was pleasantly surprised. I was especially impressed with the staff for being so very friendly and accommodating. They went the extra mile to make sure our stay was as comfortable as possible.
Poor selection of breakfast items on the club level. The power went out on one of the nights.. It isn't directly your fault but you need to own it. Why I'm I paying full price for a substandard stay. Our cable was messed up the 3 days that we were there.
Cleanliness and friendly staff
Place smelled bad like old cigarette smoke, bed was as hard as a rock and breakfast was pathetic, neeeed more.
Room was clean, bed was comfortable, plenty of towels, snail appliances worked
No military discount when booking through third party which is stupid. The hot-tub was closed the entire weekend we were there, which was during a very big local event so the hotel was kind of busy. That's just a huge lack of good management. Walls are paper thin and the hotel is right next to the interstate, like literally right next to it. You better hope your room isn't on that side. Rate hikes during local events just like every other greedy hotel, tells you your nightly rate is the rate of the cheapest night to try and get you to overlook the other 2 really expensive nights during the event. Over-all, it was big hotel price with the feel of a small super 8 motel during the weekend we stayed.
Had a nice bar in the hotel. The pool and hot tub were great. Rooms were really nice, with a huge bathroom. Hotel very well located to downtown. Hotel staff friendly and helpful. Would stay here next time we stay in La Crosse.
The hotel was under major renovations. Not very pleasant and not worth the money.
The lobby was under construction with the floors being retitled. The room was clean. The bed was soft. The bathroom was dated but scheduled to be updated. The breakfast had hot and cold options for vegetarians and meat eaters.
The staff was terrible and rude and the place was run down and disgusting.