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Nice variety at included breakfast bar. Manager's reception each evening with drinks and snacks. Free coffee an cookies by the front desk. Pool, hot tub, exercise room, fridge in the room. Friendly staff. Used to have flavored ice water dispenser (lemon/cucumber?) by the front desk, wasn't there this time.
Excellent price, fresh cookies, comfortable bed, nice and quiet room Got locked out of room, but that was my fault
The restaurants, the rooms, the views, the staff Nothing
Funny how the other negative review I read came true. We had a reservation for a lake view and when we checked in we had to walk to another building only to find a view not of the lake but of a parking area and garbage bins. It took them 30 minutes to gets a room with a view of the lake as printed on our reservation. Make sure it is all set when you check in. Bed was uncomfortable and linens were not luxury linens. Once we got the kind of room promised on our reservation, we discovered the main ventillation system was located on the lake side of the building (really?!) and even though we were five stories above it, we couldn't open our window without hearing it. Also, room air conditioning blew right towards the bed. I love sleeping in a colder room, but constant moving cold air isn't pleasant. This hotel needs some management and property attention. Too bad because Madison is a nice town and deserves better.
Room was clean and perfectly adequate at a reasonable price. Check in and out were easy. Bedsheets were pilled and scratchy. Some grunge evident on curtains and upholstery.
We had a change of plans and needed to shorten our stay. I called within the amount of time allotted to make changes. They would not refund me a night stay. They instead said they could cancel my reservation and rebook for $5 more! Why would I pay $5 more to stay less time? We canceled our reservation and went else where.