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Nice variety at included breakfast bar. Manager's reception each evening with drinks and snacks. Free coffee an cookies by the front desk. Pool, hot tub, exercise room, fridge in the room. Friendly staff.
Got locked out of room, but that was my fault
Room was clean and perfectly adequate at a reasonable price. Check in and out were easy.
We had a change of plans and needed to shorten our stay. I called within the amount of time allotted to make changes. They would not refund me a night stay. They instead said they could cancel my reservation and rebook for $5 more! Why would I pay $5 more to stay less time? We canceled our reservation and went else where.
The restaurants, the rooms, the views, the staff
Bed was uncomfortable and linens were not luxury linens. Once we got the kind of room promised on our reservation, we discovered the main ventillation system was located on the lake side of the building (really?!) and even though we were five stories above it, we couldn't open our window without hearing it. Also, room air conditioning blew right towards the bed. I love sleeping in a colder room, but constant moving cold air isn't pleasant. This hotel needs some management and property attention. Too bad because Madison is a nice town and deserves better.
The room, the highland club, were very nice. The staff (Tamika) was very helpful and accommodating. Funny too. Angie the bartender was also nice.
Everything except the interior of the room was under construction and they put me in a double when I needed a single king.