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every thing. the staff was very helpful. the view was awesome
The King suite was huge and the view was amazing. I will stay here again. The elevators were horrible. They took forever because there were only 2. It's not a reason not to stay there but that was the only negative part.
Our stay was thoroughly enjoyable! Attentive, courteous, and friendly staff, upgraded room, superior view and location, extremely comfortable bedding. In fact the best nights sleep I've had in years. Very clean and well appointed rooms and facilities. We will be staying here the next time we are back in Melbourne, and highly recommend you do as well!! We have no complaints only praises!
Checking in and out was easy Parking was inadequate. They charge for parking but don't provide enough. I had to park across the highway and walk back to Hotel.
I lost my room key and was assisted by a very pleasant desk clerk who was extremely friendly and helpful
Convenient location friendly staff good value Needs update to bath.
I like the location but the condition of the hotel is so bad that I cannot return. This hotel is run down, dirty and dingy. They charged me $33 for a microwaved breakfast buffet. Do you want beach chairs? $30. Every time my neighbor sat on the bed, the headboard banged on the wall several times. I will be letting Harris Corp and BCD Travel know this place is a dump.
The fitness room although spartan but nice. Ocean front view wonderful! We did not know that it is in repair status: water leakings in many places, back yard in construction, no direct way to the beach, Wall Street Journal in limited quantities (ran out quickly), toilet flush not working very well. When we made the reservation, we were assured that parking fees are included in the room price but at check in the registration clerk told us that we have to pay it. We protested she finally agreed not to charge us.
Nice pool deck. Great food. Large clean suites with a spectacular view! Ordered dinner thru room service and the service was impressive. Asked for early check in and a high floor and everything was granted with a smile. Best bet is to ask for the 3rd floor or higher for the best views. See you again soon!! Noticed quite a few non guests coming up from the beach to use the pool. A hotel employee had to ask them all to leave. Was also very hot inside lobby and restaurant area.
Bed was very hard.
We came down for coffee before the cafe was open and we were very impressed the manager on duty fixed it for us before the cafe was open. Never had that happen before.
The staff when arriving was very helpful,as we needed an urgent care for my daughter. They phoned the location for their hours and printed us a map. They were very helpful to give us information about the motel and pool area. I was also very impressed that the pool was handicap ready including a lift. The room seemed clean when we walked in. The patio/balcony had beer bottles and cigarette butts from previous guests. The bathtub was not clean, it had soap scum and hair from previous guests. The headboard had a large grease spot from someone's head. I shared this with the manager on duty when I checked out. She did not appear concerned as her attitude or facial expression never changed while I was talking. She stated "sorry about that, we try to inspect some rooms daily to avoid problems."