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Large room, fairly nice for the price. The hospitality staff wakes you up with 3 minutes of knocking on the door at 9 am. Checkout wasn't until 11 so this was a rude wake-up after working late.
The beds were comfortable and the soundproofing with the outside was perfectly adequate (and necessary given the location at the interchange of I-440 and Route 1). The free included breakfast was pretty decent, too. Good selection of beverages and healthful and non-healthful options. The hot breakfast items varied from day to day, which is nice for multi-night stays. Free wi-fi worked without issue. Sounds traveled fairly easily from the adjoining room to ours, perhaps because there were shared doors that could allow them to be used by people traveling together. On one out of four nights, we were kept awake by the conversation of a group of men enjoying themselves until eleven or midnight, and on another out of the nights, we were awakened at 5:45 by conversation from wedding guests (a very large party was staying in multiple rooms up and down the hallway). The guests were not being obviously inconsiderate and probably had no idea how audible they were. Between them and the fairly loud AC unit, it was difficult to get enough sleep. Our other two nights were better. Possibly other rooms would not have suffered as much from this problem.
Hotel was great! The front counter staff was more than welcoming and said hello every morning on the way to the great continental breakfast that was always hot, well stocked and attended. The room had ample space and the bed was very comfortable. Had to ask the maid for replacement towel one morning and it was taken care of in no time. The bathroom was clean and the shower was very nice with good water pressure. The outdoor pool was a nice bonus and was very well cared for. A very nice place to stay with easy access back to I-440. The bathroom did not have the best ventilation, and on the more humid days it would stay damp for a while.
No fan in bathroom working
Breakfast and big rooms Not applicable
Good central location for the Raleigh area. Staff are polite and courteous. Beds are comfortable and clean. Good price on the wallet, but you know the saying.... Breakfast was....well, you might prefer to spend the money going out for that. Main elevator was frustratingly slow. 5 to 10 minute wait even though there are only 5 floors. No door whatsoever marking stairs. The other side of the hotel did have stairs, but not marked. The maid always forgot to replenish potty paper.
Well designed room, good location right off highway. Nice stay
Entry, included breakfast, room layout, ease of access Coffee taste was not good
Modern, green conscious, staff was very friendly and we loved the suite set up. The free breakfast was so healthy and delicious
Friendly, staff at the front desk were very happy and helpful. We were able to check in when we arrived without delay. We felt safe and secure. The Rye restaurant offered a evening meal buffet special and it was great. Although the hotel was hosting multiple events, it did not feel overcrowded or too busy. Road closure preventing returning to hotel during the race. It would have been nice to show a hotel vouchered to gain access to a way/or escort to the parking area.
In City Center, helpful front desk staff, comfortable bed. Very high cost for City size. When asked was lied to about parking and Internet access. Was told that hotel parking was valet only for $30. This was wrong. You can self park for $12 though we parked one block away for $7. Also, was told Internet access was $10 per day. Lies. There was free Hotel 24 hour Internet Access for free, albeit slower but ok for email and general internet access. When we went to breakfast at 9am, there was no staff and we had to ask front desk and suddenly 6 staff members suddenly appeared. Not acceptable for this class of hotel. Breakfast was over priced for what you get.
Location Confusion on parking...was attending a motorcycle event in the area
In room dining and heated pool with spa. Price of meals.
I loved everything about this hotel! The staff was incredible-from the front desk to the maintenance people. The pool was the nicest hotel pool I have seen. Location could not have been better. I have no complaints about this hotel.
I tried to cancel two weeks before my arrival, yet was still charged for my stay. That was because I booked with Kayak. I will never use kayak again.
Room was big.
The rooms were very clean and up to date breakfast was fresh and tasted good (we ate early, though - not sure what it's like later in the morning) The staff was very friendly It was located right off the freeway in Cary which made accessing all different parts of the Raleigh area very easy This hotel neighbors an active train track
Clean hotel, very friendly staff, central location in Raleigh easy to connect to NC State & other places in the City No restaurants close by except McDonald's, ridiculously high minimum purchase for room-service