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Everything When I got there the room was clean. But the bathroom still had dirty towels in from the previous people staying in my room.
I liked everything about my stay except for a few unfriendly and standoffish hotel employees and security staff members... When I first arrived I was greeted rudely by the security staff... There was an event/wedding under way, and because I was dressed in casual urban attire I was blocked at the front door until I informed them of my reservation.... The only people who were genuinely friendly to ke throughout my stay were a valet associate named Matthew and older Spanish woman in the gift shop and the young ladies at the concierge counter. If it wasn't for those 5 connections my stay could've been undesirable... Those individuals mentioned above, salvaged the negative impression that the security staff left with me....
The staff was very friendly, always offered assistance, great place to take your family and dog, great location in Greenville within walking distance to many restaurants and places to do something fun, we recommend this place highly and planning on returning soon! Staff was amazing Rooms very clean and great views at charlotte Dog friendly they offer treats and water in the lobby Close to restaurants
Concierge and staff were amazing! This is an older hotel, not what i expected for an omni brand.
Location, staff, room, shower, electric outlets (numerous and working well), complimentary morning beverages. Nothing
They have a lot of hidden fees they don't tell you about and also they charge for everything!!!
No complementary breakfast
This hotel is one of the most modern hotels that I've ever stayed and I love it here! The food and bar were amazing (a little expensive but definitely quality) and the staff was really welcoming and accomodating. I wish they would notify you a little sooner if they cannot honor the check-in time you request. I had a very early flight to Charlotte so I requested a check-in time of 8AM-9AM and I had scheduled meetings for 2PM that day so I needed to rest. Once I arrive in Charlotte, I receive a text at 8:40AM that my room won't be ready until 3PM so I had to roam around the city until about 1PM when they called to let me know my room was ready.
Loved the fitness facilities, they had everything we needed to keep up on our workouts; nice "business center" with access to computers; very friendly staff; enjoyed the restaurant & outdoor pool lounge areas; very clean. Beautiful hotel. In the midst of remodeling so construction going on, but we were on one of the newly renovated floors, so it was very nice! Very comfortable rooms & beds, loved the large "rain" showerhead and having an actual shower versus the typical bathtub/shower combo. Great central location for all the sites and activities around Charlotte. Breakfast buffet was nice but a bit pricey for what was offered. Would have liked a larger variety and choices for the price. It seemed to take a long time to get meals when ordered.
It was very close to our venue of the concert at the stadium. Just a block away. But it was close to the metro station which had some shady people. But that's givin near any city area. There was bars and restaurants nearby. We had a good time. Just keep a close eye on yourself. But the view from our room was very nice of downtown. Especially at night when the building lights came on!
We really had a great stay there!!! The hotel and staff were excellent!!! The only complaint was the parking,,, the valet was great but wish they would have had a parking lot, but being in the city that is understandable.
The staff were all very friendly and helpful. The room was spacious and the bed very comfortable. Everything in the room was spotless. The location was very convenient. Breakfast provided lots of options and the staff serving it went out of their way to make everyone feel welcome. We were a bit surprised by the $22 charge for required valet parking but the valets were great. The morning we left, only one elevator was working, which caused a bit of a wait since we were on the top floor.
The gym is actually pretty well equipped for a hotel. The king studio suite I stayed in was spacious and well designed to feel more like a home than just an average hotel room. I appreciate the abundance of electrical outlets in the room, as well as the full length mirror. Not well soundproofed to the hallway.
Great location and extremely receptive staff
Very clean, rooms were everything I had hoped, breakfast was amazing! There is construction going on in front of the hotel. Entrance is kind of hard to see.