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Location was excellent. Staff was friendly and eager to serve. Room was clean. Smoke smell in hotel lobby and very strong in hallways. Our room smelled awful, like animal urine, however, when we alerted the staff, they immediately switched us to another room that did not smell bad.
Great water views especially during breakfast! Not much to dislike
The value, and the location.
Feels newly remodeled and very nice inside. Breakfast wasn't very appetizing eggs and "meat" not too good. Slowest elevator on earth.
We always stay at this property when visiting friends in New Bern. Comfortable, nice staff, and good value for the money.
Nothing. Did not provide crib after delaying answer to request several times. Did not provide a receipt at checkout. Small area for breakfast. Could not locate an ice machine and not indicated on map of hotel.
The staff, from the front desk to the maintenance men, were very nice and prompt with assistance. We stayed in the "Inn" building, and it's old and dilapidated. The air conditioner wouldn't cool. The maintenance man came to fix it - he "reset" the compressor, but it didn't work. Another maintenance man came the next day and did a similar reset, and this time it half worked for a couple of hours. The room never got cool during the three days/two nights we were there. The maintenance men were honest - they said the equipment had a 10 year life and it was older than that and needed to be replaced. MANAGEMENT - ARE YOU LISTENING?????
The outdoor pool was closed so no swimming for the kids. We called and requested a rollaway bed while we drove to the hotel at around 1:00 in the afternoon. When we checked in at 4 only one of our rooms was ready. The other room was finally ready at about 8:30 pm. They said they would call me when it was ready but they never did. And when I asked again at 8:30 they said all the rollaway where taken even though we had requested them much earlier in the day.
The staff were so friendly, the hotel was in impeccable condition and spotless. The pool was perfect for young children. They had a very good continental breakfast. The continental breakfast only goes until 9:30, people who have been traveling long distances would like sleeping in slightly making it difficult. I would recommend that it go until 10 or 10:30.
Location was great. Clean. Rated the staff okay because the front desk staff were having an "argument" when we arrived and didn't stop to greet us or take their discussion to a private place.
The view That they charged my daughter for the room when it wad already paid for. And they did this without her permission. It was supposed to be a $40 incidental fee but they charged her over $200.
This guest did not leave comments about this hotel.
The hotel is conveniently located, and our prior experience here had been a good stay. The hotel was full the evening of our reservation, and we did not initially have a room. A room was located for us, but it was a smoking room. While the attempts were appreciated to mask the smell, the stay was not pleasant as a result.
The staff was very friendly and the hotel was very clean and well maintained. I did not like the suggestion given to a Restaurant to try. It was a new Restaurant and it wasentirely over rated. It was a bad experience for our first night out on the town in that area.