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The staff, from the front desk to the maintenance men, were very nice and prompt with assistance. We stayed in the "Inn" building, and it's old and dilapidated. The air conditioner wouldn't cool. The maintenance man came to fix it - he "reset" the compressor, but it didn't work. Another maintenance man came the next day and did a similar reset, and this time it half worked for a couple of hours. The room never got cool during the three days/two nights we were there. The maintenance men were honest - they said the equipment had a 10 year life and it was older than that and needed to be replaced. MANAGEMENT - ARE YOU LISTENING?????
Nothing. Did not provide crib after delaying answer to request several times. Did not provide a receipt at checkout. Small area for breakfast. Could not locate an ice machine and not indicated on map of hotel.
We always stay at this property when visiting friends in New Bern. Comfortable, nice staff, and good value for the money.
Feels newly remodeled and very nice inside. Breakfast wasn't very appetizing eggs and "meat" not too good. Slowest elevator on earth.
The staff were so friendly, the hotel was in impeccable condition and spotless. The pool was perfect for young children. They had a very good continental breakfast. The continental breakfast only goes until 9:30, people who have been traveling long distances would like sleeping in slightly making it difficult. I would recommend that it go until 10 or 10:30.
The staff was helpful and courteous. The room was spacious and largely clean with an exception. The chair at the desk was gross! The chair looked as if someone had done almost everything you could imagine on the seat. This problem should have been corrected by the cleaning staff without customer complaint. The toilet ran non-stop.
The friendliness of the staff. No.
The staff No