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Location was excellent. Staff was friendly and eager to serve. Room was clean. Smoke smell in hotel lobby and very strong in hallways. Our room smelled awful, like animal urine, however, when we alerted the staff, they immediately switched us to another room that did not smell bad.
The value, and the location.
Great water views especially during breakfast! Not much to dislike
Feels newly remodeled and very nice inside. Breakfast wasn't very appetizing eggs and "meat" not too good. Slowest elevator on earth.
We always stay at this property when visiting friends in New Bern. Comfortable, nice staff, and good value for the money.
Nothing. Did not provide crib after delaying answer to request several times. Did not provide a receipt at checkout. Small area for breakfast. Could not locate an ice machine and not indicated on map of hotel.
The staff, from the front desk to the maintenance men, were very nice and prompt with assistance. We stayed in the "Inn" building, and it's old and dilapidated. The air conditioner wouldn't cool. The maintenance man came to fix it - he "reset" the compressor, but it didn't work. Another maintenance man came the next day and did a similar reset, and this time it half worked for a couple of hours. The room never got cool during the three days/two nights we were there. The maintenance men were honest - they said the equipment had a 10 year life and it was older than that and needed to be replaced. MANAGEMENT - ARE YOU LISTENING?????
The staff were so friendly, the hotel was in impeccable condition and spotless. The pool was perfect for young children. They had a very good continental breakfast. The continental breakfast only goes until 9:30, people who have been traveling long distances would like sleeping in slightly making it difficult. I would recommend that it go until 10 or 10:30.
The staff was the most polite and friendly staff I have encountered. The bedspreads were a little worn out.
Location, breakfast The room was not serviced for 3 out of 4 days I stayed there. The bathroom ceiling exhaust fan was noisy. Overall felt the room was neglected.
The hotel is conveniently located, and our prior experience here had been a good stay. The hotel was full the evening of our reservation, and we did not initially have a room. A room was located for us, but it was a smoking room. While the attempts were appreciated to mask the smell, the stay was not pleasant as a result.