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The room was very clean. The bed was comfortable and overall it is a very nice hotel. The manager failed to leave me the message that my fiancee was in the hospital. That was important information. Even though the hospital called several times to make sure that I will get the message.
nice, clean room. nice furnishings broken ice machine on our floor elevators were way too slow for us on the 25th floor wish the hotel had shuttles to nearby places like the coliseum
Check in was delayed, the room smelled like smoke and mildew covered up by a strong cleaner. The bathroom floor was sticky. I will never stay at this hotel again!
Comfortable bed, large rooms and nice breakfast with decent variety Bathroom and closet are small for such a large room.
Room had not been cleaned for three days! (Stayed for 8 nights) On the second night, the cleaning staff knocked on the door at 7:52 PM (yes, PM!) and asked if we needed our room cleaned. I was not dressed as I had just came out of the shower and I asked if she could give me a minute to throw on clothes and her EXACT response to me was, "I'm about to get off so I can't wait." I literally stood there in complete shock. She walked off and I hurried to put clothes on. I caught up to her in two minutes to ask for at least clean towels and she tossed them in my arms and after I said thank you, she didn't even respond. Rude front desk staff and cleaning staff! Asked for clean towels the 5th night and was told to come down and get them. When we showered the first night, we noticed that there was a stoppage in the tub causing it to flood so we had to limit our shower time until they came to fix it on our 3rd night of staying there. I thought I could stay here again when I come back in October for two weeks but NO. I will definitely never even consider it!
Comfortable bedding Bathroom wasn't clean (other guests hair in the tub and on the shower walls).
Would have been better if they hadn't tried to repeatedly charge my card. Paid upon checking in for 2 nights. Instantly $185.00 Then at 2am on my 2nd night tried to charge me another $200.00 before I ever even checked out. Then over the next few days tried to charge me another 3 times all different amounts. Will definitely not be staying there again. Feel as though they can't be trusted with my card info
The staff was Amazing...very helpful. Comfy bed and amazing shower. What is was lacking was coffee, decent breakfast and a business center.
The room had a wonderful floor plan especially considering a several night stay. Breakfast was very nice as well and the coffee was great. Great linens, too. The only drawback to this room was the unfortunate fact that the outside of the building was being repainted and plastic was over my window. I'm sure this was done as a privacy measure but to have no view of the outside was very unpleasant. I do realize this was a temporary situation but at no point was I told in advance of this or offered another room.
Everything was wonderful . No complaints what' so ever .
We chose this hotel for an extended weekend trip. The room was great as expected. The daily rate for the quality of the hotel was incredible. Free WiFi and a breakfast were a big plus. The front desk staff was exceptional. Dawn greeted me by name and made me feel welcome. The fitness center was bare bones and a microwave in the room would be nice.
nice amenities. Breakfast, Bar. Spacious rooms.
The bed was fantastic and the setup of the room was very posh. It was small but the couch and desk specifically were placed in the corners away from the partition to give a larger sense of space. I was driving 4+ hours to Greensboro, NC and I made it to the hotel earlier than the stated check-in time of 3 PM. I called the hotel and tried to get an early check-in (the parking lot was empty so I knew it wasn't packed) for 15 minutes I was repeatedly told that was simply against regulation and I would have to wait (outside in the empty parking lot) for two hours until check-in! I eventually got them to understand and they let me check-in. The cleaning ladies were simply throwing the dirty towels and linen on the hallway floors instead of putting them in carts. The AC unit was literally the loudest thing I have heard in my life (it was clanking louder than the TV) -'and I was forced to turn it off just to get some sleep. Their menu for drinks looked promising but it really meant: bud light etc. Also someone knocked on our door at 7 AM stating they were housekeeping.
Very clean room, nice complimentary breakfast offering, well priced food and cocktails at hotel bar, and friendly service. They also made sure we had a crib ready in our room for our infant prior to us arriving. Nice stay!
The room was very nice, and I enjoyed the breakfast selections. Also I liked the hotel location.
The staff was friendly, the rooms were extrememly clean. The breakfast was good. Staying in a hotel with young children can be stressful but this hotel is a great place to stay!!
Friendly staff. Kitchen manager went out of her way to bring in fresh omelettes.
All of the staff were friendly and went out of their way to make our stay great. The housekeeping staff did an awesome job!
Very nice room and comfortable. Good breakfast. Shopping and restaurants close by. Nothing
Comfy beds, very clean, breakfast was good and items were what you expect at a free breakfast.
The rooms were very nice and clean. The furniture and TV were great. No complaints at all with the room. They advertised having a hot tub, but it had recently been replaced by a gym. The gym was nice, but I was expecting a hot tub!
Very friendly staff and very clean nice place.
The hotel was immaculate. Staff was courteous. Rooms were nicely appointed. Breakfast was fine. Great shower! The bed was very firm. If you need an extra firm mattress, this is the place for you. The air conditioning unit made a rattling/buzzing sound at times. However, it wasn't very loud.
The room was nice. Comfortable beds. I would not describe what was offered as breakfast food. That was terrible.
I liked the location and the friendliness of the staff. Free WiFi was a plus! There were a bunch of ladybugs in my room.
- the room was spacious and comfortable - desk staff was polite and courteous - beds were very comfortable - shower/bathroom could stand some minor improvement
I like the space and utilities of the room My sink was clogged for 3 days and they chartered my card an extra night.
The price. The location. The staff. The breakfast. The bed. The bathroom (that mirror takes amazing selfies Only thing, a bigger reception area
My girlfriend and I stayed in a standard suite for one night on our way back from a road trip. The room was fully furnished complete with a refrigerator microwave and utensils and cups. Everything was very clean, WiFi was easy to connect to and the speed was adequate. Nice flatscreen TV with showtime. Staff was very friendly and helpful. There is no pool or hotub.
I truly enjoyed my stay at this hotel. The staff was great! They fixed my issue very quickly. They were pleasant and helpful from the moment I got there until the second that I left. They had breakfast and a managers reception and the rooms were great! Truly made my stay great. Great value for the money. There was a little construction going on out front but it wasn't anything that was unbearable and the staff was so lovely that the construction didn't really bother me.
The staff was very accommodating. The first room we were assigned was next to a louder group, and the gentleman at the front desk gladly reassigned us a new room and made sure the new one was quiet.