Met needs on a rainy road trip. Friendly staff and good pet policy. Excellent cable tv channel selection (better than many larger higher-rated hotels).
It was really clean Old, needs to be updated
Bed was clean and comfortable. Bathroom was also clean. The person at the front desk was welcoming. Carpet felt a little greasy. Looked like someone had tried to kick the door in. Bathroom door was also broken in places.
Location Accommodations were in need of an overhaul and repair. Seemed to be more permanent guests than overnight guests. Overpriced for the state of the motel.
I really liked the location. I really liked the staff. Very friendly and helpful The room did exactly what I needed it do, allow my dogs and I a good night sleep. I have nothing bad to say. It was actually a better place than I thought it would be. It is not the Grand Bohemian, but I did not want that. Thank you so much for the value you provide. It was much needed for the purposes of the trip. Truly wishing you all much luck and succes.
Clean, well kept, safe, and convenient. Breakfast could use some fresher, healthier options.
The breakfast was good and the staff was very helpful and pleasant and friendly. There are a few reasons I will not go back ,first off for 4 nights I didn't sleep more than 2 hours each night. This was due to the air conditioner in the room. It was like sleeping next to a F-16 engine at full throttle even though the fan was at its lowest setting and the vents were not adjustable so the cold air was blowing on my face the whole time. Also around the pool there was not enough shade if you wanted to get out of the hot sun but still enjoy the pool, and the entrance is too close to the ramp coming off I-240 so it's difficult to get over and slow down and the entrance needs a larger sign. Your online information is very misleading because your hotel is not in walking distance to any shopping or restaurants .
Clean, very comfortable beds and pillows, helpful and courteous staff, good, choices in included breakfast. 2-3 miles to closet restaurant.
staff was nice, room was clean and comfortable. WiFi was good.
Room was clean and good size. Bed was very comfortable after a long day sightseeing. Bathroom was very small.
Bed was large. Decent breakfast. The place smelled weird.
How spotless everything was. Breakfast was quite good. The rooms were ideal for children. I really don't have anything negative.
Breakfast buffet was nice, which the Holiday Inn Exp. doesn't have
The front desk staff was very helpful and welcoming. My only complaint is that when you cut the bathroom light on, the exhaust fan came on. It was terribly loud and unnecessary.
Comfy beds, delicious waffles, location Bugs in room, outdated, very thin walls, indoor pool was closed, water came out black at first due to maintenance in building.
Breakfast was included , nice room, location. Price too high
The hotel was convenient, clean, had a friendly staff and a good breakfast. It was a bit difficult to find as it sat back from the road and had a smallish sign. Also, as I am an (outside) cigar smoker, the Smoking Area resembled an outside prison with tall cement walls and no furniture. A chair, table and ashtray would be nice. The hotel did say they were working on it.
Friendly service Clean rooms Comfy beds
The hotel met our needs and more. Was clean, close to sites, quiet, and comofrtable. I really don't have a negative comment.
Tried to find an economical comfortable hotel. They surpassed all expectations. Will definitely stay here again. Friendly staff, clean comfortable room. Thanks for a great weekend.
Staff was friendly, good breakfast, amazing price with location easy to get to from the highway and a quick drive to downtown.
Good location, clean , quite, lots if good places to eat close by, plus outlet mall across parking lot
Nice staff, clean, free breakfast Location was ok, would have liked to stay a little closer to Biltmore and downtown as opposed to a rundown mall.
Great for those traveling with pets. Breakfast is very basic but serves its purpose. Bonus is 24 hour availabilty of free coffee.
Great location. Very happy with the room and customer service. Great breakfast. The walls are a little thin
Have stayed here before. Could tell it was recently updated. Rooms decor and comfort have been improved. Much more comfortable. Complementary breakfast is terrible! Precooked sausage was still half frozen. Eggs were either over cooked on the sides of pan or runny in the middle. Waffle batter was like sludge and cooked like sludge. Stick to the fruit, toast and bagels.
Location Breakfast awful. Bad coffee
Breakfast Bar Elevator is major clunky and slow. Bathroom way too small for king bed room
The front host was so helpful and friendly. I wish I remembered her name. Young woman with long strawberry-blond hair. She made us feel welcome and took the time to suggest places to visit, great restaurants to try, etc. Honestly, the nicest host/front desk staff during this trip. We stayed in 6 hotels in the past two weeks. I also loved that they mostly put guests with their beloved dogs on the first floor. At another hotel, I had to ask for the room to be changed, as it smelt like a wet dog. He also gladly moved us and told us most hotels set aside rooms for guests who don't have dogs or travel with them. I figure many who travel with their beloved dogs also let them sleep on the beds. I'm happy that hotels are pet-friendly because we traveled with our daughter, her husband and their puppy, at 2 of the hotels so we had to find hotels that we pet-friendly, but I was happy to be placed in a room that wasn't.
One of the nicest Hampton Inn properties. All renovated interior, and well managed. Staff was outstanding. If you want to exercise, location leaves a lot to be desired. The neighborhood is not appropriate for running or walking. Need to go elsewhere. While indoor pool is nice, very limited exercise equipment.
The ac in our room made too much noise to sleep. I was unhappy that I could not receive Hilton honors points since I booked using kayak. I didn't save any money by doing so. It would be nice if Hilton showed the same amount of loyalty to their customers as they expect from them.
Staff is always very congenial and helpful. Coffee tea & cookies are always a nice touch. Breakfast has always been good. Finding a long hair on your bed when you turn it back is never a good sign, but I guess it happens.
Great location not to far from Downtown area. The staff was friendly, room clean, and very comfortable bed. Breakfast area was clean and food was fair with several options. The Price -- Payed over $300 for 1 night stay as we decided to go to Asheville last minute. Had a hard time finding a decent room in town, so paid the price. No Hampton is worth $300 a night though.
Advance tickets to the Biltmore Mansion purchased at the hotel. Only had two day passes. Should provide one and two day options.
Everything Not many changes in breakfast on different days, but some people prefer the same meal options every day. Not really big complaint, if a complaint at all.
Quick and friendly check in. Clean room. Will defiantly stay again.
Staff was nice and tried to accommodate the messed up reservation. We booked 2 queens and had to take 1 king for a family of four, because our reservations were not there! The worst part was the room smelled Stongly of cigarettes! Not the best Hampton experience.
Clean and very modern At bit pricey for the location and type of hotel
Even though I checked in at 2 pm and was only one of a dozen cars in the parking lot I believe that due to my third party booking with Kayak I was deliberately placed in unit 112 which is a very nice room, but is directly adjoining the very noisy continental breakfast kitchen. The banging and noise started at 4:36 a.m. and even with double ear plugs which I went to my car at 4:50 a.m. to get and the white noise turned up on my cell as loud as it would go the noise was still ridiculous and completely unacceptable. I believe that this is well known by staff and a way to get around the Hampton guarantee by putting 3 rd party bookings in this unit. I intend to chargeback this night due to this on my Visa.
The front desk employees are very friendly and polite, the room was very clean. The bed was comfortable as well as the pillows. The bathroom was very clean as well and water pressure was perfect.
Our room was very spacious and clean! We enjoyed having the bar downstairs and the rate was very reasonable! We will return!
Easy check and out. Quiet
The free shuttle into downtown Asheville was a really nice touch & the shuttle driver was really knowledgeable about where we should go!
This hotel is advertised as downtown and is not downtown or in walking distance to any downtown activities.
Everything was perfect. Loved the shuttle to downtown so we didn't have to drive. Loved the staff, very friendly and helpful. The place was very clean. Loved the pool (it was both indoor & outdoor) and hot tub
nice room and disable parking available The view from room was an old out of business motel
Staff was extremely accommodating and helpful! The food while not complimentary was still great. The pool was very well kept as was the work out facilities. Enjoyed the whole experience. The price of the hotel, while definitely competitive with the rates at some of the higher end hotels, I think is just a bit over the top for weekend rates. After a week of staying at the hotel I felt we should have received the same rate for extending our stay just one more day. Maybe in the future the hotel will be able to allow their employees to offer this option. I would love to see a refund for the difference in cost...