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exceptional customer service and Facilities
Loved the property it was so beautiful and well kept! The "valet" and front parking area is a little clustered but overall its OK
It was a grade lower than when I stayed 10 years ago.
I love the location and ambience of the resort. You definitely need to have an extra stash of money for the parking and resort fees. Not to mention taxes on the resort fees. But the staff and views from this resort are amazing. There are amazing places very close, food ,shopping , sites to see. I would go back as often as possible.
Atmosphere was romantic, and the staff was helpful. Resort was beautiful, with very vintage-y and comforting style. Sports complex was plentiful, with an indoor pool, lots of tennis courts, weight room, cardio room, and pool tables. Great room bar tenders were quick to greet you, very good cocktails, and friendly. We couldnt get in or out of self parking because our card didnt work the entire stay, it was really, really inconvenient because we went out a lot for lunch and dinner. They did credit us the parking fee. This place is definitely not a last minute romantic trip kind of place. You better plan in advance if you want any type of spa services and dinner here. The good thing is, its so close to downtown, there's quite a good amount of restaurants to pick from. Overall, if you are planning to venture out, stay somewhere else. If you plan to fully use the amenities at the resort and stay there most of the time, then it would be worth the money.
The hotel lobby and the grounds
The staff couldn't have been more friendly and accomodating. They helped us with resturant plans and Biltmore tours. We arrived back at our room to find complitmentary cheese and champagne to celebrate our 40th wedding anniversary. The entire ambience takes you back to another time when grand hotels were the place to stay in America. We didn't avail ourselves of the gym or spa (extra fee) but they looked inviting. The Grove is fairly close to the Biltmore (perhpas 3 miles?) which is close enough to make travelling back and forth and to downtown Asheville quick and easy but far enough away from the hustle and bustle of both areas. As frugal seniors we wouldn't have chosen the Grove for our 40th wedding anniversary becasue of the cost but our children gave us a two night stay. At $400 per night with an additional $15 a night parking fee and $25 facilities use fee I equated it to the airlines and their charing "extra" fees. My opinon, if I'm paying close to $400 a night and not staying in a major cty, I think parking should be included in the price of the room. The room was one with a moutain view, comfortable and clean but. not the luxury I expected at that price. I may be being picky here but there were just two chairs in the room, the bath had only a shower and one sink. The room, with a king bed, was the style you'd find in any Hilton hotel but with a distant view of the mountains. If you stay here I would recommend a less expensive room and use the saved money to treat yourself to the Spa. We have stayed at the Mohonk Mountain House in NY and for about the same price had a fireplace in the room, trails and climbs on the property and breakfast/dinner included. I also think Monhonk is expensive but I think I'm comparing that inn with the Grove which may be unfair on my part. So my ONLY dislike was the value for the money but for the special occasion and since "the kids" were paying for it, what more can I say?.
The hotel is beautiful and the views are stunning. Just walking into the lobby is immediately calming. I was very disappointed (and embarrassed, as staying here with a friend was my suggestion) with the room we were given. It had outdated wallpaper and green carpet, and the furniture was pretty beat-up. The bathroom was spacious, but had a tiny pedestal sink with nowhere for any toiletries. We had to keep all makeup, brushes, toothbrushes, etc on the dresser in the room. The bathroom looked like a hospital bathroom. There were 2 dim lamps in the room, with no mirror (except what looked like a medicine cabinet in the bathroom and a full- length mirror on the bathroom door - not helpful without good lighting). Not comfortable accommodations for two girls getting ready for dinner. Thankfully the beds were very comfortable. We spent over $300 for the room, which truthfully wasn't as nice as the La Quinta I stayed at 2 weeks ago. Based on other reviews, I am sure that there are more updated rooms available. I would insist on being assigned one of those. I will definitely be back to enjoy the beauty of the hotel, but will not be staying there again until they make some much needed updates.
We loved everything about our stay at the Grove. The staff was amazing, professional and polite. The food and drinks were top notch. We will definitely be staying here again in the future. The room was a bit hot at night even after lowering the temperature in the room.
It was beautiful and all of the staff was extremely friendly! It's small but you are charged a daily $25 fee for horrible coffee and "internet" which is NOT wifi. If I am going to pay for these extra things, I would expect them to be usable. In the world of smart phones and tablets, who carries a cable to plug into the internet? I have had better perks at a hotel half the price. I really expected more from a resort that is a part of the Omni family.
It was unique and historical. It was not what was depicted on the Internet. We were deceived and no one seemed to care. It was dirty, small, and not the romantic get a way we had hoped for to celebrate our 10 year anniversary. We called to verify that the pool was included. It was but the pictures online were of the spa pool not the fitness club pool which was $140 more. Instead we spent our visit in the fitness pool. Barley luke warm, filled with screaming kids and no hot tub.
The staff is extremely accommodating and the property is beautiful The rooms vary greatly! This isn't an issue unless they are all over priced. We had 4 rooms last weekend - all around 400$ a night. They were all different sizes because parts of the hotel are different. The room in the old part of the hotel was barely large enough to walk around a queen size bed.
Comfy beds, delicious waffles, location Bugs in room, outdated, very thin walls, indoor pool was closed, water came out black at first due to maintenance in building.
The hotel was convenient, clean, had a friendly staff and a good breakfast. It was a bit difficult to find as it sat back from the road and had a smallish sign. Also, as I am an (outside) cigar smoker, the Smoking Area resembled an outside prison with tall cement walls and no furniture. A chair, table and ashtray would be nice. The hotel did say they were working on it.
The hotel met our needs and more. Was clean, close to sites, quiet, and comofrtable. I really don't have a negative comment.
Breakfast buffet was nice, which the Holiday Inn Exp. doesn't have
Friendly service Clean rooms Comfy beds
The front desk staff was very helpful and welcoming. My only complaint is that when you cut the bathroom light on, the exhaust fan came on. It was terribly loud and unnecessary.
How spotless everything was. Breakfast was quite good. The rooms were ideal for children. I really don't have anything negative.
Good location, friendly staff, great value I didn't like their check out policy. If you stay later than 12 noon, you must pay for another night.
Bed was large. Decent breakfast. The place smelled weird.
Breakfast was included , nice room, location. Price too high
Good location meant walking distance to all of downtown Asheville as well of easy highway access. Staff was friendly, and the hotel had a hip, modern feel. Cost was high for lack of amenities. Modern design lacked some warmth as well as function. Created a louder atmosphere in a bad way, Doors closing on the floor we stayed could be heard at all hours. Really nothing to 'do' at the hotel so why was the price as high as others in the same area with full bars, restaurants and pools?
I loved the view in our "view" room. The hotel staff were very friendly and the room was so spacious, clean, and comfortable! Bed was amazing, floors were super clean, and the whole experience was amazing. My girlfriend was very happy, and so it made our getaway wonderful. The walking distance to downtown was also one of our favorite features of the hotel. It was definitely worth it. The only thing that held me back a little was the price. I paid $240 with taxes included, and didn't get as high of a floor as we wanted (4th), but it was very quiet and you couldn't really hear the traffic below so it was all good. I would definitely stay again. Knowing this room goes for $400+ on the weekends made me appreciate the value we were getting as well. It was definitely a wonderful experience.
Great staff Nice location -- walkable to everywhere downtown Beautiful, spacious room Easy in and out A bit noisy, with highway/main street traffic
We were greeted with a beautiful mountain style hotel front and "bed and breakfast" style lobby. Noticed one house keeper cleaning the baseboards...That is something you don's see in hotels and was impressed. Very nice, very clean, great HOT breakfast!! Was in a convenient part of town, 10 min from downtown Asheville and about 10 from the Parkway. Will book again!
Comfortable rooms, great staff.
Our stay at Country Inn & Suites was definitely worth the money & time, a highly recommended place to stay!
Rooms clean.. staff very helpful. Kids in room beside us very loud into the night..
In truth, we didn't check in until almost midnight, went to sleep, got up, showered and left. Not sure about any of the amenities. Room was very nice, clean, well appointed and I wouldn't hesitate to stay there again.
Hotel very clean, nice staff and ver good breakfast. Nothing
Great service - the check-in desk receptionist was a delight. The breakfast was healthy. The rooms was quiet and roomy enough for three (including one baby).
Rooms were clean, staff was nice and helpful, liked that there was coffee in the lobby in the morning and it was good. The breakfast was not good, the items were not bad, it just didn't taste good, not warm enough, not seasoned correctly, etc. Need a real food person in charge making people say YUM when they eat!
Clean room, good size, not too bad of a price.
Rooms clean and staff helpful. Our last breakfast was busy but the staff were proactive in replacing items, rather than waiting inline for it to come out of the kitchen. Things were rather chaotic at our last breakfast - probably most of the hotel guests trying to eat at the same time, which was not down to the hotel.
Friendly staff. Good breakfast. Clean rooms. Cleaning staff came too early in the morning. No sign to put on door.
Clean, staff friendly, breakfast good and good location.
Location was great. Pet friendly. Comfortable bed. Bathrooms were in desperate need for an update
The site is a step down from a Hampton. It's liveable but basic in all regards. Clanking noises all night, I think from pipes. Water took no kidding 10 minutes to warm up, not hot. Very very little water pressure. It was clean, cheap but I expected more in this space. Not doing a 100% renovation really hurts the Sheraton brand here. Lovely warm staff. Older building, old infrastructure. I wasn't unhappy but it could be much better if they invested in the property.
Great location, close to downtown Nice bar in the lobby everyone was friendly Shower pressure was terrible Elevator was so loud I felt sorry for the people in the 45 rooms down from it Seemed like
Location is great, staff are very helpful. Fabulous location if you want to walk into downtown Asheville. However it's not as nice as the normal 4 Points - everything is clean but a bit outdated.
It was in a good location to walk to downtown restaurants and breweries if you enjoy the hippie scene that downtown Asheville has to offer. The fire alarms went off in the middle of the night on and off for an hour. When I called the desk to ask if there was an emergency the concierge seemed oblivious to the fact that it was the middle of the night and all of the guests were being woken up by loud alarms. He was entirely unapologetic-- and there was no emergency. Every time I was about to fall back asleep the alarm went off again. Not what I'm looking for when I'm on vacation.
The room was clean They mentioned the free bottle of water in the room....hopefully that is enough because there isn't any more anywhere. 1 floor has vending, almost everything sold out. Also shower didn't work right. Not the worst by far but definitely way too much for what you get.
Crummy gym, continental breakfast
The room was a good size. They allowed pets. The crib was well built. The linens were very clean. We were put in the first room on the bottom floor. It was very loud. It was hard for our 13 month old to sleep and even too loud for us to sleep. The staff wasn't very nice. They almost seemed upset that the hotel was full with evacuees. We had to call the main number to get a group discount applied. The onsite manager had refused to give it to us.
Nice location to downtown, we were able to walk to everything we wanted to do downtown. The room was fine, however there was a load machine sound in the hallway, someone called our room thinking they were calling the front desk, and housekeeping knocked on our door at 8:30am. The curtains had stains on them making us wonder....
Very good location with accessible parking. Hotel is nice. Excellent value compared to others downtown. Not the most updated rooms.
The bed was very comfortable. Bathroom sink counter too small
I loved that the location was close and everything was within walking distance. Staff were very accommodating and pleasant. The room was clean and the bed was so comfortable. The hotel was very loud, due to the activities and families staying there, but it made it difficult to sleep because every sound traveled through the walls at all hours.
Room was very clean and comfortable. Loved the bed. Extremely comfortable and slept well. Nice tv. . Bathroom was spotless. We checked in around 3:30 and everything was fine. We left to out around 6 and returned around 10.30 PM. Every parking spot was taken. I`m not sure how many units this hotel has but parking is no where near comparable to the amount of rooms available . When I asked the staff person where I should park he told me to park at the restaurant next door. When I voiced my concern about this his attitude was like " whatever". Guess he had heard it so many times it didn`t phase him. Not sure if I would stay here again or not. For such a wonderful place to stay this is an issue that needs to be addressed.