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exceptional customer service and Facilities
The hotel is beautiful and the views are stunning. Just walking into the lobby is immediately calming. I was very disappointed (and embarrassed, as staying here with a friend was my suggestion) with the room we were given. It had outdated wallpaper and green carpet, and the furniture was pretty beat-up. The bathroom was spacious, but had a tiny pedestal sink with nowhere for any toiletries. We had to keep all makeup, brushes, toothbrushes, etc on the dresser in the room. The bathroom looked like a hospital bathroom. There were 2 dim lamps in the room, with no mirror (except what looked like a medicine cabinet in the bathroom and a full- length mirror on the bathroom door - not helpful without good lighting). Not comfortable accommodations for two girls getting ready for dinner. Thankfully the beds were very comfortable. We spent over $300 for the room, which truthfully wasn't as nice as the La Quinta I stayed at 2 weeks ago. Based on other reviews, I am sure that there are more updated rooms available. I would insist on being assigned one of those. I will definitely be back to enjoy the beauty of the hotel, but will not be staying there again until they make some much needed updates.
The staff couldn't have been more friendly and accomodating. They helped us with resturant plans and Biltmore tours. We arrived back at our room to find complitmentary cheese and champagne to celebrate our 40th wedding anniversary. The entire ambience takes you back to another time when grand hotels were the place to stay in America. We didn't avail ourselves of the gym or spa (extra fee) but they looked inviting. The Grove is fairly close to the Biltmore (perhpas 3 miles?) which is close enough to make travelling back and forth and to downtown Asheville quick and easy but far enough away from the hustle and bustle of both areas. As frugal seniors we wouldn't have chosen the Grove for our 40th wedding anniversary becasue of the cost but our children gave us a two night stay. At $400 per night with an additional $15 a night parking fee and $25 facilities use fee I equated it to the airlines and their charing "extra" fees. My opinon, if I'm paying close to $400 a night and not staying in a major cty, I think parking should be included in the price of the room. The room was one with a moutain view, comfortable and clean but. not the luxury I expected at that price. I may be being picky here but there were just two chairs in the room, the bath had only a shower and one sink. The room, with a king bed, was the style you'd find in any Hilton hotel but with a distant view of the mountains. If you stay here I would recommend a less expensive room and use the saved money to treat yourself to the Spa. We have stayed at the Mohonk Mountain House in NY and for about the same price had a fireplace in the room, trails and climbs on the property and breakfast/dinner included. I also think Monhonk is expensive but I think I'm comparing that inn with the Grove which may be unfair on my part. So my ONLY dislike was the value for the money but for the special occasion and since "the kids" were paying for it, what more can I say?.
Good location meant walking distance to all of downtown Asheville as well of easy highway access. Staff was friendly, and the hotel had a hip, modern feel. Cost was high for lack of amenities. Modern design lacked some warmth as well as function. Created a louder atmosphere in a bad way, Doors closing on the floor we stayed could be heard at all hours. Really nothing to 'do' at the hotel so why was the price as high as others in the same area with full bars, restaurants and pools?
I loved the view in our "view" room. The hotel staff were very friendly and the room was so spacious, clean, and comfortable! Bed was amazing, floors were super clean, and the whole experience was amazing. My girlfriend was very happy, and so it made our getaway wonderful. The walking distance to downtown was also one of our favorite features of the hotel. It was definitely worth it. The only thing that held me back a little was the price. I paid $240 with taxes included, and didn't get as high of a floor as we wanted (4th), but it was very quiet and you couldn't really hear the traffic below so it was all good. I would definitely stay again. Knowing this room goes for $400+ on the weekends made me appreciate the value we were getting as well. It was definitely a wonderful experience.
Great staff Nice location -- walkable to everywhere downtown Beautiful, spacious room Easy in and out A bit noisy, with highway/main street traffic
Room was very clean and comfortable. Loved the bed. Extremely comfortable and slept well. Nice tv. . Bathroom was spotless. We checked in around 3:30 and everything was fine. We left to out around 6 and returned around 10.30 PM. Every parking spot was taken. I`m not sure how many units this hotel has but parking is no where near comparable to the amount of rooms available . When I asked the staff person where I should park he told me to park at the restaurant next door. When I voiced my concern about this his attitude was like " whatever". Guess he had heard it so many times it didn`t phase him. Not sure if I would stay here again or not. For such a wonderful place to stay this is an issue that needs to be addressed.
Bed was super comfortable. Staff extremely friendly and continental breakfast is always a plus. Location was amazing because it was only 5 minutes from downtown and there were so many restaurants and shops surrounding the hotel. You could even walk to the local bar. Overall experience is 4 stars because the bathroom was the only thing I didn't like. There is no vent for the steam so you have to keep the door open while you shower. The shower has no ledge so a big chunk of the water gets onto the floor. Towels could only cover a small kid.
Clean, central to everything & the bed was comfortable. I knew what I was getting when I booked the place. I didn't expect an spa. I'm happy with the stay an will return in the spring. The restaurants a short drive to downtown were amazing. I can't say I was displeased with anything. On my stay every 3rd car in the lot was a luxury import from Germany, so it wasn't like patrons were a problem.....
Great staff, very good room with excellent bed. Staff took the initiative to place our room next to our older children's room; most appreciative. Breakfast choices extremely limited.