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This isn't a very romantic resort. Too many places for families and not enough places for romance DO NOT LIKE THE EXTRA CHARGE AT THE DESK OF $49 FOR WHATEVER. I WAS CHARGED AN ADDITIONAL $110 WHICH $55 IS REIMBRUSED AFTER SO MUCH TIME. CHARGE WHAT YOU WILL AND LEAVE IT AT THAT. WE COME FOR THE SLIDES & LAZY RIVER LIKE EVERYONE ELSE. BUSINESS MAYBE DIFFERENT.
We really enjoyed the Oasis Water Park they had different events going on which made it super fun for the kids. The room was clean, great location close to shops restaurants and more. Plenty of things to do at resort.
Grounds Family water park Requested newspaper three times - never received - front desk and "grand service" said that paper would be delivered as it was part of " resort fee" which I was required to pay Asked for creamers for coffee in room never delivered TV says you can check out via tv but cannot - line was half hour long Facility is nice but dated and worn Service in bar was understaffed, "free" appetizer (with two drink minimum) never arrived Mandatory $45.00 plus tax resort fee seems excessive considering poor service
Enjoyed the peaceful atmosphere... we celebrated our first year anniversary here and the staff was very courteous that we had an upgrade on our room and a bottle of wine given to us for free at your arrival! Excellent location! Restaurant had good quality food just a little overpriced.
How busy the pool area is with kids. I am not sure how they can help adults that are not traveling with kids but I'm sure they would be annoyed with the level of kid noise. I think the parents allow the kids too much freedom with little parent supervision even late at night. I feel they should have curfews for the kids. If you are seated over the bridge you must bring your shoes to the lazy river or your feet will be burned. I feel they should have more entrances to the lazy river to much congestion in one area
Comfortable suites with good beds; lush vegetation; wonderful little swimming pool right across from our suite; restaurant patio dining; a great water park for kids; good gift shop. Furniture somewhat dated; very small bathroom; stained carpet in living room (except for that, the suite was very clean).
The water park is so fun ! There are so many fun things to do there the water slides are awesome! The beds are super comfy too!! There's a resort fee that should just be included in the price but it's for a good reason and the room service is a bit high .
We went for the water park & got more than we expected for the holiday with extended hours & activities for the children. For an additional amount we could check out later & enjoy the park more. Staff were very courteous. No microwave
We loved our comfortable room. We loved the waterpark. We loved being able to check in a little early. We didn't love not being able to bring a few snacks into the waterpark. They make sure you have to buy them there.
rooms and Oasis waterpark menu choices for romm service a little limited
Beautiful balcony view and clean room. No ice machine on every floor.
I like the location on 16th Street. Nice bars and restaurants close by. Water park was fun. Rooms are a bit dated. Water park was smaller than I was hoping. Not a lot of choices for dining on resort during summer.
This place is beautiful. The grounds and buildings are recently remodeled and they are very clean. The room had a lot of space. Parking was great, and the resort fee was actually worth it for once. They give you a lot for the $24 a night fee, I had no complaints.
It's a nice place, bed was so good Nothing to complain about
Nothing Hvac was loud. Tv had cords and boxes hanging out the side. Guests ran around screaming and play until 11pm
The pool was great! The pool staff was excellent and always around if you needed anything! We were unable to check in early, so they said they would text us when our room was ready which should have been by 4 because that's the time of check in. Around 4:30 still no text, so we decided to go check ourselves. When I spoke with the woman at the front desk about checking in she said our room was still not ready. Luckily she moved something around and got us into a room, but what if I hadn't gone to the front desk and just waited for a text who knew how long we would have waited. If check in is at 4 then we should have been in a room by that time. Also the housekeeping never came to clean our room on the second day which I found very odd.
The beds were comfortable. Front desk personnel were friendly and very helpful. The rooms are comfortable but a bit outdated. There was some confusion about my bill, but it was quickly cleared up. Overall the hotel was nice, but a bit dated though the amenities were lacking. Pool was gross - they didn't bother to skim it over 4 days if was there and there were tons of dead bugs including bees and a cockroach. Saturday morning they had no towels and weren't even trying to fix it. Maids entirely blocked the hallway with their carts and didn't bother to move to let us off the elevator. Lazy river is nice when it's not busy, but was very crowded on the weekends.
Nice rooms for the price, fun waterpark, but the pools were dirty and the pool pavers were blistering hot on our feet.
I loved the cozy rooms, I get cold very easily so I was able to turn the heat on full blast while being in a SUPER comfy bed. Room service was amazing and very quick and the staff were very nice and helpful.
Easy check in They boast "millions of dollars in recent renovations" but the rooms are just awful. I remember this resort from many years ago, and at the time it was very nice. They have basically let the whole place become run down and have milked it for all the money they can get out of it. It is a run down crappy "resort" now, and should be condemned.
The amount of space for the King bedroom suites was very accommodating. There are two separate rooms, a living room area with a pull out bed is great to use if you have additional folks with you or children, and a separate bedroom in case you want more privacy. The staff were very knowledgeable and responsive. I didn't need much assistance, but for the few questions or needs I had, they were quick to aid me. The resort is kept up well. It has stayed up-to-date since my last stay there 20 years ago. I'm happy to see it has been kept in good condition. I went to the spa and the masseuse was incredibly experienced and did an exceptional job. I would highly recommend the spa. There are a few small areas that the resort could improve on: -I noticed it was very difficult reaching hotel staff by phone. I tried every single line (ie Guest Request, Room Service, Front Desk..) just to try to reach someone. This happened to me about 5-6 times within my first 36 hours. They could work on beefing up availability of folks to answer phones. -The spa was fantastic, and one of the showers was very dark, and had one ceiling light which was not in the shower. This made the room dark after pulling the shower curtain. It didn't do justice to the overall appearance to the spa. -Also I would recommend the spa supplying a few creature comforts in the locker room, such as disposable combs for people to use after showers.
The hotel was very kid friendly and beautiful. The river ranch was a blast. Our room was large with a great view. Our room was dirty. It didn't look like the bath tub had been cleaned at all. I had to rinse several hairs down the drain before I could even shower my kids. The carpet was absolutely terrible which became extremely noticeable once my 10 month old started crawling on it. The service was ok some of the staff was super friendly and helpful others were almost rude. All of that being said, I would still stay here again with high hopes of the room being a little cleaner.
Old meets new was fun. Learning more about Don being blown-up in his crappy, small, yellow forgien sports car gave a fun dangerous vibe. Fitness room worked. Loation is great. Covered parking rules. One beat House music is hard to take by the pool trying to read or on the roof watching a beatuful sunset. That music requires the listener to be on lots of really good drugs in a club to be appriciated. However, I dare to say most people thing that music sucks anytime, anywhere while on any drug(s). Clubbing, stockholm syndrome nonsense, sholdn't be forced on everyone in the name of pseudo cool.
Restaurant was good. Junior suite was spacious. No hot water so cold showers all weekend. Towels were old and not very soft. Combo shower/bath was old/cheap. Blinds wouldn't close completely in living room area so privacy was an issue - especially since you could see through to the bedroom. Overall impression is that they took an old, run down 2 star hotel and tried to updated it with hipster accents. I've seen it done well elsewhere but here they fall short.
Staff was very nice and the restaurant was good. Beds were comfortable and room was a pretty good size. Rooms were a little run down and carpet was a little dirty, some things in the bathroom were broken and bathroom was really small.
Breakfast. $10 voucher for the in-house restaurant. Rooms & beds were clean and sharp. I booked a Sunday night stay. Apparently they were all-booked for the night before, and after I arrived 30 minutes before normal check in time on Sunday, and they couldn't accommodate me for those 30 minutes and made me wait until the normal check in time.
Location was good for what I needed. Other than that, stay away. Bedding was clean, staff was attentive and polite, but the place has not been maintained. At all. The property may have ranked a 4 star rating long ago, but it honestly looks like that was the last time they even spent a dime on upkeep of the structure. Again, the employees were great, but the place is a dump. Room had carpet that was withered and frayed, looked like it had been installed in the 80's. As if that wasn't enough of a tip off, there were several huge stains that literally looked like a donkey had urinated a few times - again, quite a while ago. Air vents have not been cleaned since the last century, so if you are into breathing spores, other people's skin cells, and bacteria - this place is for you. I also had the pleasure of sharing the suite with a loud buzzing noise every 55-60 seconds. Sounded like a cell phone on a table vibrating. After a few nights of putting up with this, I decided to investigate. Really with I had not... first I found a huge 36" x 16" hole hacked out of the wall behind a mirror hanging in the connecting hallway to the front room. This had some other mismatching hunk of drywall dangling in it, not really doing much to seal the hole. Emergency plumbing repair unfinished? Maybe the source of the camel pee stains, don't know. Finally, I found the item responsible for the 55 second interval alarm... behind the vent in the ceiling, a cheap recirculation pump was mounted with no thought for vibration dampening. Seriously, this thing was absurdly annoying. Honestly, I've seem far better maintained rooms in a Motel 6 or Super 8, I expected much better from a hotel of this supposed caliber.
everything was above and beyond fantastic! incredibly friendly and knowledgeable staff, hip pool with excellent late night vibe, delicious drinks, tasteful decor, all-around cool scene in the heart of phoenix. we'll return whenever we can!
Lady at the front desk was very helpful finding me food at 12pm.
Staff is great location is great and I love the pool! My room was over the restaurant and had a smell to it but it wasn't unbearable.
Loved the Complimentary Drinks and Snacks Pillows were outstanding Front Desk and Staff were great. Very Clean My room was quiet and very confortable Internet Connection was lousy. One piece of toast for Breakfast is just UnAmerican
I like the amenities that were offered. I would definitely stay there again.
Staff was helpful and very welcoming. Nice upgrade next to the pool for $10.
It did not feel welcoming
Hotel was easy to find, clean and the staff were friendly and attentive. My disappointment was that the room I was provided was very musty, and was more than likely a smoking room, the web site described the room only as a special. Wish I had known. While the smell of cigerettes was not overwhelming it was enough that I found it irritating and would not stay here again.
Renovated rooms are very comfortable and stylish. Deluxe rooms have a patio and stall shower. Staff throughout the hotel were very friendly and helpful. Buffet breakfast is extensive and well priced. Public areas have been beautifully redone. Did not dislike anything
The rooms were nice. The area had many restaurants within walking distance. Close to the freeway and easy to get to. None.
Everyone from the two gentleman at the front desk to the woman who cared for us in the 'pub' was extremely pleasant. They obviously value customer service a lot. The only nit-picky thing I can even think of to put as 'bad' would be that the doors and fixtures for the door seem older and don't seem like the most secure thing.
Very friendly staff. Great location. Great value. Definitely will stay here again
In my 5 day stay the only issue I encountered was the room temp wouldn't adjust - a quick call to the front desk and a friendly maintenance person was there in 5 min to apologize and completely resolve. Everything was nice, clean and great! I found my room to be quiet and comfortable too. I'm not familiar with Phoenix and thought this location was central to the area I was going to be spending time in - there was tons of dining options around but otherwise I found that I needed to drive quite a ways to get where I was going.
Great location, close to the highway and a ton of restaurants. When we got to our room the temperature was 79* and kept climbing, lowering the setting did not help. We left for dinner, called front desk and they said someone would be up shortly to look. 2 hours later, we returned to the room and the temp was now 80* and nobody had been there. It took a second call, someone came up, fixed it, and then an additional hour before the room was comfortable to sleep in...
The beds were great! Somewhere in my booking it had "airport" in the name...but we were a relative long way from the airport! Also our room had a smokey smell to it...
Bed. Linens. Pool. Exercise room I would rather have had a non handicapped room so that I could have used the tub
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we were impressed with how quickly we went from valet to registration...location was ideal, as we went to the Diamondback Game...very courteous staff both days...we slept till 9 am, we never get to do that with 7 dogs :-) that we didn't stay 2 nights
Location and clean rooms. Wine in the evening reception was nice.
As always with kimpton the attention to detail is among the best, with it being one of the few places where the toiletries are better than the ones at home. Probably not the best hotel for families with young kids.
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This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This place was right in the heart of downtown Phoenix!! Walking distance to anything you wanted. No everything was great from the valet to the greeter to house keeping!!
Location to Chase Field. no coffee in room
Location. It met all of our needs based on the location I They touted a great pool but there was a loud DJ and some sort of pool party all weekend so it was impossible to sit out and relax. Disappointing
We love this hotel. It's convenient to everything downtown, and offers a great pool/bar, and access to EOS fitness across the courtyard. A small sitting area within the rooms would be nice.
Location, cleanliness and staff Nope