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The waterpark was supposed to open on February 18th per the website and a phone call to the hotel - so we booked from February 20th to 24th. What they failed to inform us was that the Waterpark was only open the weekend before and the weekend afterwards. When we arrived on the Monday the person who greeted us and showed us to our room talked about the Waterpark being great and only later did we find out it was closed. We got 2 nights of the facility fee refunded, however the other 2 nights were not refunded and we chose this hotel especially because of the waterpark. Very disappointing.
Enjoyed the peaceful atmosphere... we celebrated our first year anniversary here and the staff was very courteous that we had an upgrade on our room and a bottle of wine given to us for free at your arrival! Excellent location! Restaurant had good quality food just a little overpriced.
rooms and Oasis waterpark menu choices for romm service a little limited
This place is beautiful. The grounds and buildings are recently remodeled and they are very clean. The room had a lot of space. Parking was great, and the resort fee was actually worth it for once. They give you a lot for the $24 a night fee, I had no complaints.
I like the location on 16th Street. Nice bars and restaurants close by. Water park was fun. Rooms are a bit dated. Water park was smaller than I was hoping. Not a lot of choices for dining on resort during summer.
I loved the cozy rooms, I get cold very easily so I was able to turn the heat on full blast while being in a SUPER comfy bed. Room service was amazing and very quick and the staff were very nice and helpful.
everything was above and beyond fantastic! incredibly friendly and knowledgeable staff, hip pool with excellent late night vibe, delicious drinks, tasteful decor, all-around cool scene in the heart of phoenix. we'll return whenever we can!
Staff was very nice and the restaurant was good. Beds were comfortable and room was a pretty good size. Rooms were a little run down and carpet was a little dirty, some things in the bathroom were broken and bathroom was really small.
Cleanliness Room service took forever to show up...2hrs later
This hotel is Nice and clean. The interior design is modern. The location is perfect if you want to take a stroll around downtown. From the front entrance, you can see the US Airways stadium, the Chase stadium or arena (sorry, not a sports fan) and just a few minutes walk away. Also it about a five to ten minutes walk to Heritage Square. One minus is the room we stayed in had only one chair and a long sofa for seating. Having just one chair made it tough for two of us to enjoy food or coffee in our room. I recommend friends to stay there, but because it's downtown, don't be surprised about how expensive parking can be, $23/night. None
Nice place No smoking. $140+ rooms but $27 just to park in garage. And no the hotel doesn't pay for it dicount it or validate parking. This was a bummer.
Bed. Linens. Pool. Exercise room I would rather have had a non handicapped room so that I could have used the tub
Very friendly staff. Great location. Great value. Definitely will stay here again
Staff was helpful and very welcoming. Nice upgrade next to the pool for $10.