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Red lion was easy to find, had a nice pool area and the rooms were small but had a cozy feel to them. Our room was very well cleaned so I was happy about that!! The hotel was close enough for us to check out tucson for the first time! Breakfast- ew it was awful, eggs had a powder taste and hard bacon didn't even taste real. I ended up having juice and we went somewhere else for breakfast. Checking in- the girl didn't say hello. I work in customer service should be main priority to make the guest feel welcomed. Then I told her I had reserved a room online she looked it up had me sign a paper without telling me any details to the paper. I read the paper (yes fast) and they charge 50$ to everyone that will come off of your bill at checkout. I didn't know I wasn't told about it. I talked with a different front desk girl and she said oh yeah we do that. Ok...... now it's been 4 days and my bank account goes from the total with the 50$ included withdrawn to credit account to withdrawn again. Why would they put back in the full amount to take it out again. Just credit my account 50$ and be done. Overall if they stepped their customer service and told guests about this fee and fixed breakfast we would come back. But we are going to the Hilton next trip
Nice area. Stores and food was close. None.
Excellent value for money, good sized rooms, clean and comfortable. Nice breakfast.
everything ! clean friendly generous comf xxxx nothing xxx
The room was nicely appointed with a comfy bed and new bedding. Fridge, microwave, and coffeemaker in the room, new-seeming carpet, ironing board, and a good wifi signal even at the extreme corner of the building. Even though my room was close to busy Oracle Road, I didn't notice any traffic noise. The complimentary breakfast was way above average, with lots of hot food options. The pool and hot tub area looked nice, though I didn't use it. The best part is that you can use your room key to access the Platinum Fitness next door, which is a full-sized gym with pool, sauna, and steam room. All in all very nice and a great value. They charge an additional $5.00 facility fee per day, so be aware of that. I felt it was worth it, with the ample breakfast and the Platinum Fitness access that you get.
It is a quiet clean motel in a convenient location, overall a good value.
Staff was kind to put my elderly parents in close walking distance to breakfast and parking lot.
the room was modern and clean with upgrades of fridge and micro. The breakfast was better than most inexpensive properties and the pool and BBQ would have been great if it had been warmer weather. It was hard to identify the sign from the main road...Oracle RD. The room wasn't really serviced every day but we didn't need much just clean towels and we got them from the desk.
I was able to stay in a very safe, clean, and luxurious hotel with an excellent view of the valley for the price of an economy motel. The ENTIRE experien from booking the reservation to check out definitely exceeded my expectations! There are NO dislikes! Again, I WILL DEFINITELY be a regular guest on my business trips.
This was probably the best value I have ever gotten on a hotel. It is very nice and has great amenities. I feel bad because it has changed names several times recently, suggesting it is struggling financially. It is out of the center of town, so take that into consideration when making your reservation.
The pool area was beautiful. Good location. Big rooms! Very spacious. Never was able to take a hot shower. I had a little bit of warm water but it didn't last more than about 30 seconds. The ice machine by my room was out of ice all the time. My room door was open when I checked in on Wednesday night and although everything appeared to be okay it did make me a little nervous initially.
Very nice place to stay. Excellent facilities including outdoor pool. Happy hour and breakfast were top notch. Room was very comfortable. Very reasonable price. Found out that I could have saved $15 by booking directly with hotel instead of using Kayak.
This is a very nice hotel, with a great location in the foothills. The service was excellent and facility was very well taken care of. The pool area could have been a bigger with more accommodations, as it filled up with no room for someone not getting down early and claiming spots. Not ideal for people wanting to be active then relax by the pool.
Incredibly friendly,professional and efficient staff ! Beautiful desert setting adjacent to the Ventana Canyon hiking trail. Amazing walk to a beautiful waterfall on the property. We will be back again!
The facility With the exception of the Flying V restaurant the food was subpar. Waitstaff at pool were incompetent.
The facilities were beautiful. However, the cost was high to stay there. The trails, golf courses and restaurants were great. We enjoyed our stay. The family pool right outside the main building has no "closing time". Now, we were there during spring break; however, individuals including children were still out playing "very loudly" in the pool at 1:30 a.m. You received many complaints while we were there but it continued the entire time of our stay. That should be corrected. You should not be a major resort with pools that do not have closing hours and quiet time. Also, on our bill at checkout was a $25.00 charge plus $3.01 tax for everytime we charged to our room. This is ridiculous and was never disclosed to us when we checked in. I could have used my credit card and not been charged.
Staff was friendly and helpful at every turn.
Great views of city and mountains Rooms need upgrades
The grounds were pretty with a lot of activities available like tennis, basketball, volleyball and swimming. There is a trail that goes around the resort that can be used for walking or jogging. The room was spacious and comfortable. Food was reasonably priced. Some of the buildings had a dated 80's look from the outside. There was a badly peeling sofa in our room.
Nice location. Beautiful grounds. Accommodating staff. The rooms were a bit run down. Had to switch rooms because the first room was clearly not cleaned. the next room was just surface clean. Furniture was well worn.
It was good to get away from the center of town and onto the side of the mountain with nice environment and great views. The individual buildings with 4 rooms each were a nice touch, but parking near the room was sometimes an issue. The room was very spacious and the beds very comfortable (we had a 2-bed room); however, the layout of the space wasn't thought out. For instance, the TV was mounted in such a way that it was impossible / difficult to watch from either the bed or the couch; only the 2 straight-back chairs at the desk/table provided a good view of the screen. But, we weren't in Tucson to watch TV so that's a pretty picky complaint. No microwave to go with the fridge, but I didn't ask for one so maybe that's my fault. Clearly it's an older facility that needs a little more TLC, but generally a 3 star hotel. Maybe it's focus is more on the Spa aspect than the "hotel" aspect; I wouldn't know since we didn't avail ourselves of those services. I got a decent deal on the room so for the price I'd probably stay there again.
Accommodating staff, beautiful desert environment, close to restaurants, city events, and desert hiking trails. Enjoyed a most pleasant stay. Noisy room location that was willingly changed for us upon our request.
Loved the great big room, and that there were two sinks in the bathroom. The hotel accommodated our dog and put us in a lovely first floor room that lead right onto the walking path for easy access to the outdoors. Food was also great! We will definitely be back! The patio area could use some TLC.
Nice resort. Comfortable rooms. Pool not clean. Staff needs training.
Loved the grounds and the pools!
This facility is a great desert escape for a few days. We did not use many of the amenities as we were visiting family for the most part. However, the room was satisfactory with the exception of exterior noise. We had a lower level room that gave us the priveledge of hearing every footstep and conversation from the upper room. Additionally, the entry doors need some major soundproofing; every time someone came to their room, it was as if they were standing in our room holding a conversation. Finally, there was an oily substance on the powder room counter that was never removed during our three days at the facility. The counter likely needs replacement.
Grounds, walking path Location Unpretentiousness Pools Tennis courts Good wi-fi Rooms need higher watt bulbs for reading $20/day "resort & wi-fi fee"....just add it to room rate!
I love the efficiency and friendliness of the staff. I love that no one pushed us into a sales meeting like so often happen at Wyndham resorts. There was a bit of dog hair (cat hair? on the floor of the unit...like it had not been vacuumed thoroughly in between guests.
Being in a spot so well taken care of with great views everywhere you look, the perfume of flowers and the song of birds is wonderfully relaxing. The staff is very friendly as well. Lighting in the room could be better.
The property is beautiful, the staff was pleasant, helpful and efficient. N/A
Didn't like the extra $20 a day resort fee
Rooms very outdated and smelled horrible..
It was very pleasant to see two luggage racks in the closet. The room was very large and well planned out. There were so many buildings for the rooms and they were poorly marked. They cover such a large area and it's easy to get lost finding your room. Good thing the rain had stopped when we returned from downtown Tucson in the late evening. A lot of walking is involved.
I loved the staff and the room and the facility I have no complaints. I wish i had gone during the summer
Hiden charges for valet parking and a 25/day resort charge
Loved the views, services, room, location-luxurious.
Beautiful grounds, comfortable rooms, very pleasant staff. During the days we were off sightseeing, and enjoyed relaxing in the whirlpools in the evening. Not enough staff around pool. Drunk "professionals" strip-teasing down to undies at pool (save it for Cancun, guys).
Great for kids
The food was good, beautifulbpool,rooms!!! The hotel was vwey stinky due to the smoky casino in the center of everything. You cannot go to lunch or dinner (was down for a conference) in the hotel without having to walk through the smoky casino. As a non smoker i suffered from headaches due to this fact.
*Great location for doing things in southwest Tucson. *Cheerful check in service (however they couldn't tell me if I was pre-paid or not). *In-room dining experience (selecting breakfast off doorknob menu) was excellent and right on time. *Room was clean and nice smelling. *No restaurants have pizza (but in-room dining does). *Was not interested in the Casino ...so didn't like the cigarette smoke leaking into the hotel lobby. *Not 100% sure of this but the pool looked only to be a maximum of 3ft deep? *Was not able to check out via TV from room (even though was told you could). *Never received hotel bill via email.
Room was spacious and comfortable. Plenty of pillows. Water from hot water boiler was not very hot.
They spent great deAl of money on the place but the quality is just not there. Room is large but Ac is noisy. They have a nice place but wish they went all the way you can see the cost cutting in the showers dacore. Would stay again and felt it was a good value. Toilet seat coming off. Ac was noisy
Very nice building in a shitty area, run by apathetic Native Americans. Staff extremely unwilling or unknowing of alternative activities for families when their security shut down the pool for 8 hours, due to a one hour thunderstorm. If the pool was to be shut down for the night just say so, stop the BS lies of "We might open it later...Keep checking back" The service desk never informed us that there as a fitness facility that families could use, rather she directed us to a strip mall in one of the worst areas of Tucson. The surrounding neighborhood is ghetto and slum-like, on a good day. The morning news mentioned how someone was shot the night we stayed within 1/2 mile of the hotel.