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We went to the Phoenix area to visit friends & watch the Diamondbacks. The hotel location was perfect for us, because we used the Mesa airport. Hotel is close to everything you need and want.
Their bathrooms were not clean. There was black hair all of the sides of the wall and looks like the inside of it has never been scrubbed. Sucks that I couldn't wash my children. they have a fridge that was gross . We will not be staying here again
Newly remodeled, spacious, comfortable suite in beautiful oasis.
This trip we experienced a lot of horrible service, missed room services, not being attended to while at one of their restaurants. the exception was the last night we were there. I spent $5000 over a course of 6 nights we stayed..I would expect way better service when ones pays this much. Im considering not coming back due to the service not matching the price I paid. I also feel the resort could use a bit of updating and repair. Eep in the room when we had burnout light bulbs and once again they were never replaced on our stay.
I can't remember being more impressed with a hotel compared to this one! My room was HUGE, clean and nicely furnished with a great little fridge/freezer, microwave and the rest of the standard items. In addition to free continental breakfast, they provide a free dinner every night with free tap or bottled beer and wine!!! The pool faces west so you get sun all the way till sunset. The staff was amazingly friendly...a guy got wasted drunk and threw up in the pool so they asked him to leave the pool, and of course he was quite argumentative, but the manager that was escorting him did an incredible job of calming him down and even carried all his stuff (two coolers and more) for him as he walked him back to his room. The front desk was remarkably friendly, and when my flight landed at the nearby airport (Phoenix-Mesa Gateway), I called them to ask for a shuttle pick up, and before I even hung up the phone the driver was pulling up at the curb. Even the housekeepers were awesome and friendly. It's located kitty-corner from a Circle K that is pretty large with a great selection and a Red Box, and within a mile there's shopping of all sorts including a Target, Fry's, Walmart and plenty of restaurants, all of which are reachable by bus, and there's a bus stop right in front of the hotel. Holy WOW I was BEYOND satisfied with this place!!!
We went to the hotel while our house is being repaired for mold issues. The Kayak website advertised this hotel as clean but that was not true. The first room we got (108) smelled like smoke from cigarettes and the bathroom smelled like pee. We asked for a different room and they gave us 109. The pillows smelled like human sweat and when we were ready to go to bed we noticed small black particles in the sheets. I felt what I can describe as a bug bite and a red rash developed. We (my two kids and my 8-month pregnant wife) packed as fast as we could and we got out of there.
The room was big and very clean. The kitchenette was a nice amenity, too. The bathroom area was very functional with the shower/toilet in a separate room from the sink and very long counter (loved the counter space!). Although standard in most hotels, having a functioning iron and board that didn't leave a stain on my shirts was a life saver.
The 1st we was given was dirty, needed updated. We asked for a second room, it was also dirty & needed updated. The 3rd room was dirty, needed updated & the beds were not made. We asked to cancel & they agreed. We would not stay in any of these rooms even if they were free.
Everything was amazing.
Rooms need updating. Pool dirty. 90% kids. They should advertise this resort as a kids and family resort. Not a good value for the money