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New matress's and updated TV's The property needs to be freshened/updated especially the carpet
The staff was very friendly and helpful. The pool, lobby and room were very nice and clean. We had no problems finding the hotel. Everything was to our satisfacation.
Large room, good condition, clean, quiet.
The room was clean, quiet and the climate controls worked well and were easy to adjust. The free breakfast was well stocked with a nice selection. Everybody attended .... which made it hard for the attendant to keep up with the demand....ran out of coffee, bagels, eggs...etc. The television and the room were dated, in need of an upgrade. The last time we stayed at the Shilo was when the Padres were still in Yuma for Spring training. The set looked familiar! Although wi-fi was free, it was not working during our stay.
Customer service of maintenance - air conditioner replaced Close access to freeway Air conditioner didn't work - fixed then replaced Huge roach Room not cleaned 1st day - questioned extensively by front desk attendant asking if we had put the "do not disturb" sign out or asked the maid (not to) clean?? While having breakfast - cleaning attendant shut the lights off in the hotel's breakfast area - time to leave?
The staff was very nice. There was a strom and there was an electrical outage. It was hot and dark. The staff passed out water and walked around making sure all was safe and secure. The hallways had no air and when it is 110 outside, the halls are hot. The room and hotel had a really bad odor. The elevator sounded as if it was going to give out at any moment. It also took a long time to go between 4 floors.
Great location for dental work in Los Algodones. Staff was first class, especially Jason. Bed was quite comfortable. Adequate for most situations. Room on second floor was poorly insulated from room above, could hear footsteps and muffled conversation through floor. Air conditioner/heater was quite noisy, but it helped neutralize noise from occupants above.
Quite,good staff Food could had been better
Jason was very Friendly and welcoming
The pool was great and the staff was friendly The shower was not clean. Looked like the shower walls had never been cleaned. The floor needed a good vaccum. The continental breakfast was skimpy
Price was decent Rooms stay cool Nice shower head Graveyard schedule, check in guy-awesome Toilet handle was disconnected. You had to move it just right in order to flush Odd smell of baby diaper upon first entering Very old tv. Colors weren't right The complimentary breakfast...huge let down
THE BREAKFAST. Breakfast was awesome. Nothin better than a free hot breakfast. The tv was great. The bed was nice, and the shower was very nice as well. Overall it was good value for what we spent. Getting to the room was a huge pain. We asked where the best place to park was and we parked there, but had to walk from one end of the building to the other and then back again just to get down around the planter, and then all the way to the other side of the building to get to our room with all of our stuff. That really was a big pain. Also the room came with free wifi, but none of us could get it to work even with the instructions and password that were given to us. Other than these problems, the stay was nice.
Every request was provided in a manor of prompt friendly style. Overall relaxed and happy environment Nothing. Plan to return this week
Booked a room with a pullout couch; arrived from driving 7 hours And had to sleep on the floor. Front desk manager was clearly high on drugs and was no help. This place should be condemned.
The breakfast was good. Didnt have a chance to enjoy the social hour or bbq. The weird layout, the stairs are no where near the room and no elevator.
It was a great deal for the money. Breakfast and happy hour were wonderful. The pillows were lumpy and weird, and adound the cafe it smelled like trash.
The room was very clean and quiet I liked everything
Large rooms.Clean and nice breakfast included.Friendly staff.We syay thete every time we go to Yuma to get dental work in Mexico.It's our favorite place
Difficult to find. Odd rooms (sink in bedroom - not in bathroom?). Old.
The restaurant staff is amazing friendly, good food Front desk staff especially the women are very ride, they lie about my card not going through, the maids are also rude they knock about 4times before check out listen in at door. I have extendedly stayed here numerous times. Only the male staff are well mannered. The women have a jealousy problem
Staff was friendly and small upgrades were possible. The room is obviously old and oddly laid out.
Beautiful courtyard landscaping. Quiet. Convenient to restaurants and shopping. Beds are comfortable. Good complimentary breakfast. Bathroom cramped, dated, and in dire need of work. Shower draining problems left us standing in ankle-deep water. Rainfall-style shower head had black gunk (mildew? mold?) all over. A curved shower rod was installed, and usually means more room in the shower but, in this case, it only intruded into toilet space. Shower head didn't move and was mounted so close to the corner you were forced to stand right next to the wall. Every time I used this bathroom during our 3-night stay, I was sorry that I hadn't requested another room immediately. Did report this on check-out so, if management is responsive, further users of room 112 shouldn't have to face these issues.
The attention, by the General Manager, given to concerns during our stay was above and beyond expectation! Thank you for a wonderful stay over the Christmas holiday.
Bathroom was amazing. The overnight staff when I checked in at 3 am was great. She was helpful and friendly Room sort of smelt like urine. Thought it was just me but when I picked up my boyfriend from base he felt the same. Little time was spent in room
staff was excellent and very helpful. everyone that works there is very friendly and willing to help in any way. I absolutely recommend the breakfast in the morning
It is a very nice hotel in a great location We used the room for my wife to get ready for our wedding, we asked the staff to clean the room in the evening so when we came back it would be nice, they said they would but they didn't
Nice clean and new hotel with nice staff. Good restaurant too.
Very nice room, good WiFi, friendly staff There wasn't, anything I disliked
Breakfast, friendly staff Updates were poorly installed, clogged drains, smoked-in room, spa out of order.
Big comfy bed. Quiet. Lovely staff. Waffles at breakfast. Close to everything you'd need in Yuma. The TV s were all distorted like the beginning of Independence Day and our sheets smelled like gym towels... Washed gym towels, but still...
Morning newspaper, nice pool, exercise room Breskfast area was a mess, trash cans overflowing, waffle maker unusable (waffles kept sticking due to no spray oil available ), tables dirty,
I will NEVER use Kayak again!! You changed my arrival date from Dec 28 (default) to Dec 29 so that I had to pay for a second night that I did not need. I was making reservation at 6pm CA time (Dec28) while traveling through the mountains on Interstate 8. I lost phone signal several times. Even though I saved my choices including the default check in date of 28 Dec. You CHANGED my check in date to Dec 29. I DID NOT CHANGE MY CHECK IN DATE! My phone died so I did not get the confirmation. I WILL NOT make the mistake of using Kayak again! Walt Conavay
Comfy beds. Good hygiene products. The air conditioner did not work, and stairway smelled funny.
The staff was rude
It's very convenient and has a really good breakfast. When we got there the young lady was checking in 5 guys that were there on a business trip. They were to be there for 30 days. Their company had not arranged payment which was a surprise to them. So she had to keep going to the back office where her mgr was to get it straightened out. Meanwhile the lobby is filling up with other guests waiting to check in. Not once did that lazy man come out to help her. When he finally did come out he just walked by everybody. If he worked for our company he would be fired.