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The pool was great and the staff was friendly The shower was not clean. Looked like the shower walls had never been cleaned. The floor needed a good vaccum. The continental breakfast was skimpy
Customer service of maintenance - air conditioner replaced Close access to freeway Air conditioner didn't work - fixed then replaced Huge roach Room not cleaned 1st day - questioned extensively by front desk attendant asking if we had put the "do not disturb" sign out or asked the maid (not to) clean?? While having breakfast - cleaning attendant shut the lights off in the hotel's breakfast area - time to leave?
Staff was friendly and small upgrades were possible. The room is obviously old and oddly laid out.
It was a great deal for the money. Breakfast and happy hour were wonderful. The pillows were lumpy and weird, and adound the cafe it smelled like trash.
The attention, by the General Manager, given to concerns during our stay was above and beyond expectation! Thank you for a wonderful stay over the Christmas holiday.
Beautiful courtyard landscaping. Quiet. Convenient to restaurants and shopping. Beds are comfortable. Good complimentary breakfast. Bathroom cramped, dated, and in dire need of work. Shower draining problems left us standing in ankle-deep water. Rainfall-style shower head had black gunk (mildew? mold?) all over. A curved shower rod was installed, and usually means more room in the shower but, in this case, it only intruded into toilet space. Shower head didn't move and was mounted so close to the corner you were forced to stand right next to the wall. Every time I used this bathroom during our 3-night stay, I was sorry that I hadn't requested another room immediately. Did report this on check-out so, if management is responsive, further users of room 112 shouldn't have to face these issues.
Breakfast, friendly staff Updates were poorly installed, clogged drains, smoked-in room, spa out of order.
Nice clean and new hotel with nice staff. Good restaurant too.
It is a very nice hotel in a great location We used the room for my wife to get ready for our wedding, we asked the staff to clean the room in the evening so when we came back it would be nice, they said they would but they didn't
Michelle the receptionist was extremely friendly and welcoming. Every time she saw us she greeted us and asked if there was anything she could do for us. The property is beautiful as were the rooms and pool but what brings us back is the location right on the water. Our room wasn't cleaned the next day so we came from floating down river to a dirty room and no clean towels. I wasn't a huge fan of the female chef as when I ordered something for breakfast she seemed so irritated which I found funny as were were the only two guests in the lobby for breakfast so she wasn't busy. Why she was so irritated is beyond me but maybe find a different job outside of customer service.
Great location on Colorado river, easy walk to the town center. Close to territorial prison museum, walking paths with historical information plaques. Large pleasant, clean rooms. Very nice exercise facility.
This place is great. Wonderful staff, restaurant onsite and the rooms were very clean. I would recommend this location anytime you travel to Yuma. Nothing to say here.
The staff was rude
I will NEVER use Kayak again!! You changed my arrival date from Dec 28 (default) to Dec 29 so that I had to pay for a second night that I did not need. I was making reservation at 6pm CA time (Dec28) while traveling through the mountains on Interstate 8. I lost phone signal several times. Even though I saved my choices including the default check in date of 28 Dec. You CHANGED my check in date to Dec 29. I DID NOT CHANGE MY CHECK IN DATE! My phone died so I did not get the confirmation. I WILL NOT make the mistake of using Kayak again! Walt Conavay
Comfy beds. Good hygiene products. The air conditioner did not work, and stairway smelled funny.