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The rooms at this property have not been updated in years. Should have stayed at a Hampton Inn for less money and a free breakfast.
We loved the clean large room and view of the trees. The room was quiet which made for a good night's sleep. Easy access to freeway, restaurants and tourist attractions.
Great for the family, spacious and clean.
Love the view of the pines and being able to take a short hike right near the hotel. The staff was excellent and friendly. The rooms are large and give you plenty of space to relax. My bed wasn't as comfortable as it could be. Maybe needed a new mattress. The decor is getting a little dated. They were prepping for repairs, so there were tarps in some of the areas, but the staff alerted me to this. It wasn't noisy while I was there (due to repair work), but would have been a good time to offer reduced room rates. The dining area was also being renovated--which I was unaware of when I booked. The new dining room will be beautiful.
Extremely clean. Huge grounds with hiking trails on the property. Kids playground. Large pool and spa. Great Resturant. Cocktail lounge. 250 rooms. Manicured grounds, grass looked like a putting green! Lots, again lots of trees. Great staff. It's a little dated. Pricy.
Despite undergoing construction there in March 2016, we had a very nice stay. Construction really wasn't an issue. Best part of the stay is that we felt the hotel was very clean. Most hotels especially ones without a big brand name leave you feeling dirty, but that was definitely not the case here. Rooms were very spacious. The older couple also traveling with us absolutely loved the decor of the rooms. Our room was pretty feminine, but most hotels are more masculine so it's about time my wife had something up her alley. Pool looked very nice although we didn't swim. Nice they have a playground for kids too Parking lot is a bit funky how it's laid out, but that isn't really a negative. And hallways, at least in our building, look a bit aged.
This is only the second time we've been to Flagstaff, AZ, but we stumbled across this place last year & knew we had to go back. This is a very charming hotel with an old school feel. The rooms are large, suite type rooms & the bathrooms are absolutely wonderful. The beds are very, very comfortable. The surroundings (hiking trail and all) are great! If you've got energy to burn, the trail behind the hotel is wonderful. There is construction going on right now, but it's not really a big deal as it only really affects the front lobby.
Nature trail on site Furnishings were good, style was a little "period"
Loved my view into the woods; it was quiet & the room was larger than normal and comfortable. Staff is nice. We have stayed over the years and enjoy the hotel & less busy location. I wish I could have used the jacuzzi but it was always full of people. I know the hotel can't control but maybe extend the hours a little when you are so full? I don't get the sense much recycling, or green efforts are being made? I like to see the message about towel re-use & hope my sheets were not washed since that would be wasteful. I really appreciate & choose hotels, when I can, that are GREEN. check out the soap progarm, it makes sense. https://cleantheworld.org/
The staff were very good, helpful & professional. The rooms are quiet, large, and very clean. Very nice pool, there's a nature trail out back (walking or running) , good restaurant. Nothing to complain about here.
Fast Internet A little outdated, but they are remodeling.
Room was spacious and clean. Many amenities, onsite restaurant was nice. Attached gas station. Close to many things like NAU, downtown and other places. None
This hotel is currently practicing consumer fraud, basically...website advertises "free breakfast", and next morning guests find out that they are "under renovation" and no breakfast available, and no local restaurant voucher provided to compensate..."BUYER BEWARE"...not as advertised or contracted for...had we known that "breakfast" was a lie, would have stayed elsewhere (as we will do next time in Flagstaff)...enough said
Nice rate $50 lower than competitors. The WiFi was almost non existent. If you are planning on doing business, find somewhere else. Breakfast not so great.
Continental breakfast had a variety of choices, location was ideal and close distance to variety of stores / restaurants.
Everything No meat at breakfast
The bed was very uncomfortable, I am sure the mattress is pretty old and pillows should also be replace. Thank You
Location of hotel was excellent and value couldn't be beaten. Nice, comfortable, and quiet stay. Nothing
Location and free breakfast. This place has the most uncomfortable beds I have ever tried to sleep on in my life. Plus the rooms are surprisingly small for what you pay per night. Not worth it.
I thought the hotel was great. Centrally located and clean. The continental breakfast was good too! My son leved the waffles!!!
Clean Quiet location
Location was a bit off.
I like the fact that there was a handful of food merchants on the grounds. The smoke that I inhaled each time I walked into the Lobby. As a non-smoker I do not want to breathe in the stench/toxins unless I choose to go into the Casino.
The service was good and the room was comfortable. The wifi and the tv did not work. Traveling with small children, this was not acceptable.
The hotel is still new and clean after being opened for over two years. Rooms are large and comfortable and nicely decorated. The staff, view, and comfort.
Room was clean and well kept. Quiet.
Very few have Pai Gow a card game we love, friendly dealers and not smokey. Wonderful rooms for those who just want to relax. Our tv reception was on and off.
Love the accommodations. the room and bathroom facilities are beyond comfortable.. Have stayed at the casino several times. rooms are gorgeous. but, this time there was a pulsating "noise" that kept us from sleeping. probably the location of the room
Rooms have always been very comfortable; layout of casino floor is excellent, plenty of space to move around in, and plenty of machines available to play!
The property is new...or new enough that makes no difference. The rooms are aesthetically appealing and clean. The bed was unbelievably uncomfortable. Traveling frequently, the bed rates among the worst I've ever experienced. I attribute my absolute inability to sleep to the quality of the mattress. The staff did not show any courtesy or interest at any point during our stay. During check-in, the associate had a laundry list of policies and rules that he rattled off in a monotone voice at lightning speed as if he were giving the terms and conditions at the end of a radio advertisement. He stopped halfway through when a maintenance employee interrupted him. The desk associate then proceeded to have a separate conversation with the maintenance person for several minutes, before continuing his speech without apology or inflection, as if nothing had distracted him in the first place.
Very beautiful hotel rooms. Bathrooms in room were wonderful. Casino is too smokey wish there was a non smoking section and the public restrooms were extremely dirty
The valet that greeted us was stellar, positive and patient. Discarded at Lobby Desk! I was amazed! The valet was the best supportive person to assist us. He welcomed us and took all or bags right on to a cart. I walked to the lobby to check it. They said you do not exist in our data base. Good bye. I was like excuse me? Anyway after this they pointed down the hall and told me to look up my reservation on my own. My cell phone had died in the long drive, so I walked down the hall expecting a bank of computers for guest? No I was sent to a gaming room and told to pay 5 dollars to use the computer!!!!! I then looked up my reservation number and proceeded back to the lobby. (THERE WERE NO OTHER CUSTOMERS AT THIS TIME) The same clerk took my reservation number and walked away. No explanation, No apology, No Service. I then asked for a manager. After 15 minutes they returned and said your booking date is incorrect, we cannot provide you with this rate tonight, 220 buck is all we have. I was blown away. The manager and the clerk were unfriendly, no supportive and obviously did not want to deal with us or any customers. They obviously do not desire kayak.com customers and they did not desire my business. We as a family will never return to Twin Arrows Casino. The advertising also stated non-smoking this is not the case, the only casino area they had was all electronic slots and all smoking and very dirty.
Münzwäscherei vorhanden, Pool, Frühstück inklusive Einrichtung etwas veraltet, Badewanne notdürftig ausgebessert, Sauberkeit der Zimmer nur mittelmässig, Schild an der Einfahrt schlecht zu erkennen (Hotel Aspen nur ganz klein vermerkt)
Das Zimmer oder besser die "Presidential-Suite" mit zwei Schlaffzimmern, zwei Bädern und Küche war top, Das einfache Frühstück mit Waffeln, Rührei und Würstchen war ok! Der Zuglärm hat uns absolut nicht gestört...
Die Zimmer waren sehr sauber, die Mitarbeiter an der Rezeption waren sehr freundlich und hilfsbereit und das Hotel war sehr zentral gelegen.
Die Zimmer waren in Ordnung, geräumig. Das angebotene Frühstück war für amerikanische Verhältnisse gut. Das Hotel ist von der Straße aus nicht so leicht zu finden. Die Ausschilderung/ Hinweisschild auf das Hotel könnte ertwas größer/ deutlicher und somit klar erkennbarer sein.
Das Hotel war gemütlich und man hat dort so tolle Sachen wie Social Hour. Das waren 2 stunden wo es kostenlos 1 oder 2 Getränke wie Wein, Bier etc. kostenlos gab.
sehr angenehmes & hilfsbereites Personal, top Frühstück, hot tub im Hotel, gute Lokation zum Grand Canyon; überraschende Erfrischung mit Wein, Chips etc. nach der Anreise in der Lobby es war verdammt kalt im Zimmer, bis die Anlage einigermaßen geheizt hat.
Freundliches und zuvorkommendes Personal, stets hilfsbereit und ansprechbar Das Hotel ist sehr veraltet und überholungsbedürftig, eine Grundsanierung erscheint zwingend geboten, z.B. zerbrochene Bodenfliesen im Bad, Treppenaufgänge zum Obergeschoss zeigen erhebliche Korrosionsercheinungen, Internet funktionierte nicht auf dem Zimmer, sondern nur in der Lobby. kein gutes Preis-Leistungsverhältnis
Personal sehr freundlich und Frühstück war auch gut. Lieder etwas abgewohnte Zimmer aber was wil man denn für diesen Preis?
kostenloses upgrade auf ne suite ;-)
Great location across from golf course. Very minimal train noise. Check in was a breeze. Staff was helpful. Check in is at 4PM. Staff was willing to check us in earlier when a clean room became available. Breakfast was average. Beds comfy with extra in room sheets & pillow. Big size studio room w/full kitchen a plus. Moderately thin walls-could hear college party next door well into the night. Air filter could've been changed sooner and/or checked more often. Twin sized pullout bed was not comfortable at all. Minor issues but will definitely be back.
Great value for the money. Clean, comfortable and spacious. Would absolutely stay here again. Property is under construction which limits access to some of the amenities.
We love that we felt like we had our own little apartment. We were pleasantly Surprised to find a very contemporary suite with every ammenity you could want.
Nice modern design Our 14 yr old son didn't get a good night sleep on the pull out bed.
Rooms were just updated, staff was professional. Bedding was very comfortable and HDTV's in all three living areas. Breakfast included. Decor is very plain, basic. Bathroom was small with very low ceilings. Bathroom light not flush mounted, easily hit while drying. Hot water only luke warm in shower. Vanity area outside bathroom, part of bedroom area.
Was very surprised by the room and how comfortable the bed was for the price! Was driving cross country and after a long day that bed was just what I needed.
Everything was wonderful! The room was devine, all staff was kind and wonderful, breakfast was delicious and the grounds were gorgeous!
The rooms were very clean and had all the basic amenities. The check-in was smooth and the staff were nice. Had some options to order food for delivery and the lady at the check-in desk gave us some nice options for restaurants. The pool and the hot-tub along with a nice breakfast in the morning were definitely a plus! I would stay again if I visit Flagstaff.
The location was fantastic! So much to see and do around Flagstaff. The room was clean and there was not much noise from other patrons. Comfortable beds.
Great value for the money when you consider the cost of other hotels in the area The bathrooms could use some "sprucing up".
Good staff, Location Some rooms are isolated which make us feel little in secure.
Staff was extremely helpful including baggage handling. No complaints
The lobby was nice. All staff was very friendly and accommodating. Good, free breakfast. Rooms are very old and in need of repairs and remodeling. Facility is right next to a major freeway, so it was very noisy.
Breakfast Shower was hard to set, no HBO, room was not in good shape, front desk person was rude, they said they had a hot tub when we booked, but they didn't say it was closed for the season. Refused to give a discount.
I am glad I was only there one night. Would not recommend traveling as a sigle female with kids to this hotel. They did not have my reservation and the doors were accessible from outside.
Very clean and accommodating staff. Best free breakfast of the trip. Had to stand in 2" of water in shower due to faulty drain. Reported to staff at checkout and they stated they would get it fixed right away.
Staff were great! Good rooms, very comfortable beds
We were able to get a room where we could keep an eye on our moving truck. We were also able to walk across the street to a restaurant for dinner and then when we woke up we walk up the street to breakfast. Staff was nice, room was clean and location is great for travelers. I had to get my room key reactivated after the first try. Once I got in line there was another person who needed the same thing.
Very clean and well maintained. The price was right. Staff were courteous and friendly. Didn't get the King room I booked online. 2 Queens instead which was not what we wanted. Exit to outdoors instead of a hallway. The heating/cooling unit was noisier than usual. The water faucet for the bath/shower was tricky to use.
The bed was comfortable & linens clean. Breakfast was very good - dining area was clean. Pet area was provided. The separate sink area was ok, but separate shower/toilet in need of regrouting & paint. Room was on Highway side of building - truck traffic is naturally noisy. Pet area was very small - fence would be nice.