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Only thing we likedid was the clean room. Their customer service is horrible. the beds were uncomfortable, two of the front dest girls started fighting with each other. The day we checked in one of the guys at front desk didn't want to help us check in, he had me wait till the other front desk girl was off the phone. She was on the phone for 10min till he decided to help us. It was just an all around bad experience. I would not recommend this place to anyone
I thought the hotel was great. Centrally located and clean. The continental breakfast was good too! My son leved the waffles!!!
The bed was very uncomfortable, I am sure the mattress is pretty old and pillows should also be replace. Thank You
The bed was very comfortable & the bedroom was clean! There was a nice attempt of a breakfast. When I went to the bathroom to wash my face there was poop marks on the toilet from the person who had stayed there before!!! I was scared the seat got neglected too so I washed it myself with the bar of soap.
Location and free breakfast. This place has the most uncomfortable beds I have ever tried to sleep on in my life. Plus the rooms are surprisingly small for what you pay per night. Not worth it.
At first we thought the room had an odor but quickly realized it was just the area. Clean and cheap!
This hotel is currently practicing consumer fraud, basically...website advertises "free breakfast", and next morning guests find out that they are "under renovation" and no breakfast available, and no local restaurant voucher provided to compensate..."BUYER BEWARE"...not as advertised or contracted for...had we known that "breakfast" was a lie, would have stayed elsewhere (as we will do next time in Flagstaff)...enough said
Location of hotel was excellent and value couldn't be beaten. Nice, comfortable, and quiet stay. Nothing
Everything No meat at breakfast
Nice rate $50 lower than competitors. The WiFi was almost non existent. If you are planning on doing business, find somewhere else. Breakfast not so great.
Continental breakfast had a variety of choices, location was ideal and close distance to variety of stores / restaurants.
I was traveling alone and had a late check in after an all-day work commitment in Flagstaff. Once settled in my room, all I wanted to do was take a shower. Once in the bathroom I noticed there was no soap, shampoo, or any toiletries at all. I called down to the front desk and was told they wouldn't bring it to me, I would have to come down to the front desk and retrieve it myself. After a long day of work I was already in my robe and ready for my much needed shower; I was extremely annoyed that they forgot to stock my room then would't offer to bring a simple bar of soap up to me. Poor customer service. When morning arrived, housekeeping barged into my room at 8am. No warning, they just walked in to clean at 8am. Since I was so abruptly awoken and couldn't fall back asleep, I left the room for breakfast and will never return.
Extremely clean. Huge grounds with hiking trails on the property. Kids playground. Large pool and spa. Great Resturant. Cocktail lounge. 250 rooms. Manicured grounds, grass looked like a putting green! Lots, again lots of trees. Great staff. It's a little dated. Pricy.
Nature trail on site Furnishings were good, style was a little "period"
Room was spacious and clean. Many amenities, onsite restaurant was nice. Attached gas station. Close to many things like NAU, downtown and other places. None
Good sized room that was very clean. Quick check in and check out. About 1.5 miles from downtown. In room coffee was flavorless and the one cup machine leaked water. Would be fantastic if breakfast was included.
Friendly and helpful staff. Very nice hotel.
The rooms at this property have not been updated in years. Should have stayed at a Hampton Inn for less money and a free breakfast.
This is only the second time we've been to Flagstaff, AZ, but we stumbled across this place last year & knew we had to go back. This is a very charming hotel with an old school feel. The rooms are large, suite type rooms & the bathrooms are absolutely wonderful. The beds are very, very comfortable. The surroundings (hiking trail and all) are great! If you've got energy to burn, the trail behind the hotel is wonderful. There is construction going on right now, but it's not really a big deal as it only really affects the front lobby.
The staff were very good, helpful & professional. The rooms are quiet, large, and very clean. Very nice pool, there's a nature trail out back (walking or running) , good restaurant. Nothing to complain about here.
Loved my view into the woods; it was quiet & the room was larger than normal and comfortable. Staff is nice. We have stayed over the years and enjoy the hotel & less busy location. I wish I could have used the jacuzzi but it was always full of people. I know the hotel can't control but maybe extend the hours a little when you are so full? I don't get the sense much recycling, or green efforts are being made? I like to see the message about towel re-use & hope my sheets were not washed since that would be wasteful. I really appreciate & choose hotels, when I can, that are GREEN. check out the soap progarm, it makes sense. https://cleantheworld.org/
Great for the family, spacious and clean.
Love the view of the pines and being able to take a short hike right near the hotel. The staff was excellent and friendly. The rooms are large and give you plenty of space to relax. My bed wasn't as comfortable as it could be. Maybe needed a new mattress. The decor is getting a little dated. They were prepping for repairs, so there were tarps in some of the areas, but the staff alerted me to this. It wasn't noisy while I was there (due to repair work), but would have been a good time to offer reduced room rates. The dining area was also being renovated--which I was unaware of when I booked. The new dining room will be beautiful.
Fast Internet A little outdated, but they are remodeling.
Love the accommodations. the room and bathroom facilities are beyond comfortable.. Have stayed at the casino several times. rooms are gorgeous. but, this time there was a pulsating "noise" that kept us from sleeping. probably the location of the room
Clean Quiet location
The valet that greeted us was stellar, positive and patient. Discarded at Lobby Desk! I was amazed! The valet was the best supportive person to assist us. He welcomed us and took all or bags right on to a cart. I walked to the lobby to check it. They said you do not exist in our data base. Good bye. I was like excuse me? Anyway after this they pointed down the hall and told me to look up my reservation on my own. My cell phone had died in the long drive, so I walked down the hall expecting a bank of computers for guest? No I was sent to a gaming room and told to pay 5 dollars to use the computer!!!!! I then looked up my reservation number and proceeded back to the lobby. (THERE WERE NO OTHER CUSTOMERS AT THIS TIME) The same clerk took my reservation number and walked away. No explanation, No apology, No Service. I then asked for a manager. After 15 minutes they returned and said your booking date is incorrect, we cannot provide you with this rate tonight, 220 buck is all we have. I was blown away. The manager and the clerk were unfriendly, no supportive and obviously did not want to deal with us or any customers. They obviously do not desire kayak.com customers and they did not desire my business. We as a family will never return to Twin Arrows Casino. The advertising also stated non-smoking this is not the case, the only casino area they had was all electronic slots and all smoking and very dirty.
I like the fact that there was a handful of food merchants on the grounds. The smoke that I inhaled each time I walked into the Lobby. As a non-smoker I do not want to breathe in the stench/toxins unless I choose to go into the Casino.
Location was a bit off.
We don't normally stay at casinos but this location provided us with easy access to Grand Falls. All staff were pleasant and helpful. The room clean and well-appointed. And the food! Well done!
Room was clean and well kept. Quiet.
Rooms have always been very comfortable; layout of casino floor is excellent, plenty of space to move around in, and plenty of machines available to play!
The property is new...or new enough that makes no difference. The rooms are aesthetically appealing and clean. The bed was unbelievably uncomfortable. Traveling frequently, the bed rates among the worst I've ever experienced. I attribute my absolute inability to sleep to the quality of the mattress. The staff did not show any courtesy or interest at any point during our stay. During check-in, the associate had a laundry list of policies and rules that he rattled off in a monotone voice at lightning speed as if he were giving the terms and conditions at the end of a radio advertisement. He stopped halfway through when a maintenance employee interrupted him. The desk associate then proceeded to have a separate conversation with the maintenance person for several minutes, before continuing his speech without apology or inflection, as if nothing had distracted him in the first place.
The hotel is still new and clean after being opened for over two years. Rooms are large and comfortable and nicely decorated. The staff, view, and comfort.
Very few have Pai Gow a card game we love, friendly dealers and not smokey. Wonderful rooms for those who just want to relax. Our tv reception was on and off.
Very beautiful hotel rooms. Bathrooms in room were wonderful. Casino is too smokey wish there was a non smoking section and the public restrooms were extremely dirty
Das Zimmer oder besser die "Presidential-Suite" mit zwei Schlaffzimmern, zwei Bädern und Küche war top, Das einfache Frühstück mit Waffeln, Rührei und Würstchen war ok! Der Zuglärm hat uns absolut nicht gestört...
Personal sehr freundlich und Frühstück war auch gut. Lieder etwas abgewohnte Zimmer aber was wil man denn für diesen Preis?
Münzwäscherei vorhanden, Pool, Frühstück inklusive Einrichtung etwas veraltet, Badewanne notdürftig ausgebessert, Sauberkeit der Zimmer nur mittelmässig, Schild an der Einfahrt schlecht zu erkennen (Hotel Aspen nur ganz klein vermerkt)
Die Zimmer waren in Ordnung, geräumig. Das angebotene Frühstück war für amerikanische Verhältnisse gut. Das Hotel ist von der Straße aus nicht so leicht zu finden. Die Ausschilderung/ Hinweisschild auf das Hotel könnte ertwas größer/ deutlicher und somit klar erkennbarer sein.
sehr angenehmes & hilfsbereites Personal, top Frühstück, hot tub im Hotel, gute Lokation zum Grand Canyon; überraschende Erfrischung mit Wein, Chips etc. nach der Anreise in der Lobby es war verdammt kalt im Zimmer, bis die Anlage einigermaßen geheizt hat.
Das Hotel war gemütlich und man hat dort so tolle Sachen wie Social Hour. Das waren 2 stunden wo es kostenlos 1 oder 2 Getränke wie Wein, Bier etc. kostenlos gab.
Die Zimmer waren sehr sauber, die Mitarbeiter an der Rezeption waren sehr freundlich und hilfsbereit und das Hotel war sehr zentral gelegen.
kostenloses upgrade auf ne suite ;-)
Freundliches und zuvorkommendes Personal, stets hilfsbereit und ansprechbar Das Hotel ist sehr veraltet und überholungsbedürftig, eine Grundsanierung erscheint zwingend geboten, z.B. zerbrochene Bodenfliesen im Bad, Treppenaufgänge zum Obergeschoss zeigen erhebliche Korrosionsercheinungen, Internet funktionierte nicht auf dem Zimmer, sondern nur in der Lobby. kein gutes Preis-Leistungsverhältnis
Flagstaff is a great town.. Hotel is right near everything. Big Rooms with Flat Screen TVs and great indoor Hot Tub. Excellent value for the price, I very much enjoyed my stay. Staff forgot to clean out the bathroom before we got there but I called down to the front desk and they got it resolved quickly
Cheap room & located close to the freeway. Facilities were very run down. I would not take my family there.
Clean room and friendly staff. Heater wouldn't turn off, building run down,any caution signs, large mattresses in hall next to our door, pretty run down.
It is not worth the money! The bed was so uncomfortable. Noisy neighbors we couldn't wait to leave!
Nice modern design Our 14 yr old son didn't get a good night sleep on the pull out bed.
Rooms were just updated, staff was professional. Bedding was very comfortable and HDTV's in all three living areas. Breakfast included. Decor is very plain, basic. Bathroom was small with very low ceilings. Bathroom light not flush mounted, easily hit while drying. Hot water only luke warm in shower. Vanity area outside bathroom, part of bedroom area.
Great value for the money. Clean, comfortable and spacious. Would absolutely stay here again. Property is under construction which limits access to some of the amenities.
Was very surprised by the room and how comfortable the bed was for the price! Was driving cross country and after a long day that bed was just what I needed.
We love that we felt like we had our own little apartment. We were pleasantly Surprised to find a very contemporary suite with every ammenity you could want.
Everything was wonderful! The room was devine, all staff was kind and wonderful, breakfast was delicious and the grounds were gorgeous!
The rooms were very clean and had all the basic amenities. The check-in was smooth and the staff were nice. Had some options to order food for delivery and the lady at the check-in desk gave us some nice options for restaurants. The pool and the hot-tub along with a nice breakfast in the morning were definitely a plus! I would stay again if I visit Flagstaff.
Great location across from golf course. Very minimal train noise. Check in was a breeze. Staff was helpful. Check in is at 4PM. Staff was willing to check us in earlier when a clean room became available. Breakfast was average. Beds comfy with extra in room sheets & pillow. Big size studio room w/full kitchen a plus. Moderately thin walls-could hear college party next door well into the night. Air filter could've been changed sooner and/or checked more often. Twin sized pullout bed was not comfortable at all. Minor issues but will definitely be back.