Location, Location, Location. The rooms in the tower are smaller. It was not an issue as purpose of visit was a staycation to dine in Denver. Parking was not included with the room it was a extra daily charge.
Staff were super nice and accommodating, room was clean and updated, pool was great, facilities were well maintained. Elevators were weirdly slow; a small flaw.
It's a nice hotel but can be a bit confusing with the elevators and garage. Plus it's suppose to be a nice 4 star hotel however cause of the location so many elevators you need a room key to go up stairs. Tge added security is nice but a bit inconvenient. The allow dogs!
Nothing? Four star hotel more like a two star dump. Mold and mildew in the first room so they moved us to a dog room. Night management was rude and unapologetic when I informed him that we had been propositioned by two hookers in the elevator. The outside door stays open for ten minutes after you swipe your key, so they snuck in behind us and rode up to our floor where they asked if we wanted to chill. Night manager said the door wasn't broken and had to stay open for ADA reasons. Maybe for a minute, but we watched several times and the door wouldn't close within ten minutes. Night manager said most he could do was refund me SPG points equivalent to my stay. Nothing else offered or apologized for. We went and stayed at the St Julian in Boulder. Also a four star hotel and the same cost but it was a different world entirely. How this dump gets a four diamond rating is beyond me. It's a stain on the Sheraton and on SPG.
Located on the 16th street mall. Anything you want within walking distance.
Fun restaurants in the hotel. Good location Wished the pool area also had a whirlpool spa.
The parking was atrocious
Great Staff comfy room and on site resturant Price for parking
I like the location. The Mall Ride takes you right to the hotel. The rooms are large, making it easy not to be in others way. The rooms are large but a lot of wasted space. No mirrors for others to get ready. The shower wasn't hot.
The hotel smelled nice when you walk in. The staff was courteous and helpful. Great location! Overall it was an alright hotel however we'll probably stay somewhere else the next time we are in Denver. Our room was quite small for the cost. The shower was dissappointing. The elevators were particularly slow.
Great staff, really friendly & helpful. Clean rooms in good shape. Nice big fitness center. Elevators are old and don't seem to all work. Could use some programming updates to call sequence/response.
Lage. Zimmer. Frühstück.
Die Lage, Shuttle Service, die renovierten sind sehr gutdie anderen noch sehr alt Zimmer ohen Minibar, obwohl in der Ausschreibung aufgeführt
Alles war in bester Ordnung. gute Lage, freundliche Mitarbeiter, nette Zimmer, gutes Preis Leistungsverhaeltnis. Amerikanischen Duschen sind immer etwas gewoehnungsbeduerftig
The staff was nice and fairly attentive. The location was good for my purposes. Cleanliness and housekeeping were lacking. The room was very dark and the bed extremely uncomfortable.
clean, and comfortable beds. No refrigerator, 2 towels for 2 people and only one towel rack, bathroom sink design was tough to use. Sparse decorations for a high end hotel.
Very friendly staff. Spacious rooms for an older property. Very good amenities, Especially appreciated the complimentary breakfast with quality and variety. Rooms would rise to luxury grade if bathrobes and slippers were included. Otherwise, the property reflects luxury standards.
Good location, friendly staff, good value Room felt like it had not been used in a while. There was dust and room had that "sealed up" smell.
did like the king size bed. Didn't like the view I had, when I asked for a room with a good view I didn't mean into someone's apartment. So that was a little awkward. Also the furnace kept turning on and off through out the night until finally at 2 am we just turned it off. Lastly when I asked where the aerobic room was they said it was under construction but that they had access to a gym 4 blocks away. Then when I said okay the front desk concierge made a look with a "sorry we can't help you because the car shuttle is backed up" face. Just a little awkward.
Friendly staff. Clean Room.Really comfy beds. Luxurious feel in an old style hotel Location is great for walking to restaurants and shopping. Free beverages and milk and cookies in a fun atmosphere. Valet is efficient. $30 to park overnight, but is the best deal for parking with unlimited ins and outs. Went here for our anniversary, great choice, romantic, and fun!
The staff was really friendly and helpful The furnace is really noisy. The bathroom was dirty
Evening treat of cookies & milk a great perk! Breakfast was OK - but hey it was free!
Staff was great. Stylish and modern. Decent bed and really nice room. Very clean and quiet. We were overcharged in the bar/restaurant so look out for that.
Location, breakfast, ambiance, room service menu and food No shampoo in bathroom, phone line to room service not working - front desk had to take my order, loud guests in the hall from 9-10pm so I had to call and make a complaint - took nearly 20 minutes for a response, lamp in room did not work, no washcloths in bathroom
Great service from all ends-
Breakfast included, beer and wine happy hour, comfortable lounge areas, friendly staff, valet parking our window faced a brick wall, but I believe some other rooms have mountain views
The hotel decor had style which was neither tired and dated nor sterile and characterless. The room was large and high-ceilinged with a huge window. It was well heated and the umbrella in the closet was a useful item that cold and rainy week. The staff was very pleasant and helpful and even handymen encountered in the hallways were polite and welcoming. The Italian restaurant had interesting breakfast offerings. I am only sorry I could not stay longer.
My wife and I decided to stay at the Hotel Monaco our first 2 nights of our honeymoon. From check-in to check-out everything and everyone was perfect. Very pleasant staff and beautiful guest rooms. The hotel has a lot of personality and unique decor, making it a great choice for a special occasion. Its located in the heart of downtown Denver and is walking distance to everything. A delicious Italian restaurant, Panzano, is located inside the hotel for featuring the Colorado chef of the year. Needless to say the food was amazing. These first 2 days in Denver have been absolutely perfect. My new bride and I head to Vail Colorado for our 2nd half of our honeymoon.
I mentioned to the front desk staff that it was our first anniversary that day . . .just after we got to our room a nice young man brought a bottle of champagne and two glasses to congratulate us - very cool!
A staff to die for.
Luxury and that it is very dog friendly Liked it all
Clogged drain in the shower
I did not like paying $275 for the night and being put in room whose walls adjoin the elevator shafts. Could not sleep at all, elevators whizzing up and down all night long. The room we were in 1606 should not be rented for the same price as other rooms of the same layout. I wanted to take it up with the staff in the morning, but had to leave first thing in the morning due to an unexpected family emergency. Therefore I cannot say if they would have taken $ off our bill or not. I may still try to contact management.
Small gym and not hot tub.
Very clean...happy hour was great... Rm service was just ok
Loved the outdoor tennis court. The front desk staff was very courteous and helpful.
light rail and b cycle is only a block away.
Clean The day after we checked out, our friends were staying at the hotel. We were supposed to pick them up at a certain time. My phone battery died, they weren't answering their hotel phone (seemed to be broken) but the staff wasn't very accommodating in helping us reach our friends.
Hotel representatives were extremely friendly and helpful. The room was spotless. No coffee when we went down for breakfast. Parked across the street cause parking was expensive.
The staff was nice The price of a bottle of water was crazy never drink the water rather drink out the sink... Bring own water
The stay was very enjoyable. Great staff, they were available when needed and very friendly even the valet staff. Being from out of town the hotel was easy to find and close to everything-food, fun, and shopping!
The room was spacious and clean. The bathroom/shower was great. The staff provided great service and I always had clear communication with them. Highly recommended.
Great location. Live music in the lobby was lovely. Bell boy staff was very helpful. Check-in took nearly 20 minutes because there was one person checking us in and about five people in line. I've never waited so long to get a key to my room. And not a huge deal, but all of the preferences I had indicated in the pre-survey were "no longer available." Door to my room took nearly 30 seconds to close. For safety reasons I would have to stand and watch it close every time I went in and out of my room. Area around the tub wasn't very clean.