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Clean room nicely updated. Excessive parking fees that were added in and not disclosed at check in or departure.
Staff was friendly at front desk and the location is perfect if you need to be near the convention center or want to go out on the town. Fee for parking was $28 for the first night. Pool was really outdated and didn't match the rest of the workout facility or hottub area. Shower floor was slimy in room.
Everything was great, I will continue to stay with u. When we got off the elevator on the 25th floor,it smelt like apartment homes.By that, I mean it was not clean and crisp like it has been in the past.
When I walked up to the counter for check in, the young woman who assisted me was extremely friendly. She answered all my questions and pointed out a few nearby locations I should visit, including some good places to eat. I appreciated this touch and congratulate her, though I cannot remember her name! I had some difficulty finding the cups as they were tucked away in cabinet under the TV. I did manage to find them before I called customer Service, but it was strange not to have them out in the open.
Comfortable, clean, great location, electronic check in and check out. The tv in our room was not plugged in and the plug was inaccessible. We didn't feel like calling maintenance for this but it was definitely annoying. Also we were on the sixth floor and when we were going to bed around 10 the sound of music from what I presume was a ballroom party was loud. We got a really good deal, maybe that's why? Not typical for my experiences with Hyatt.
Beautiful hotel with excellent rooms. Very good customer service. I've stayed in Denver many times and this is the first hotel I want to return to.
Typical Hyatt...the Grand Hyatt Denver is a bit nicer. I would definitely stay here again. Clean, well appointed rooms...nice bar & coffee shop in lobby.
Very clean room, very friendly staff, clean common areas, wonderful location in close proximity to 16th street bars & restaurants Walls were very thin and not soundproofed like many hotels. A domestic disturbance broke out in the room next door at 2:00am but was quickly resolved by hotel staff. Our shower curtain was also torn and needed to be replaced.
The bed was very comfortable and the accessible bathroom was roomy and well designed. We did not like paying $42 for parking. On the website it says "parking available" but the steep price tag was a shock. This hotel is in downtown Denver so parking is at a premium but I would prefer to know the price up front.
Well Clean!!! N/A
Kayak hooked me up with competitive pricing. The hotel was beautiful and very luxurious. Every single Staff member was very friendly and helpful.
Great location friendly helpful staff. The towels were horrible! Stiff, scratchy, not soft at all. Hurt to dry off with. For such a great hotel this was a huge disappointment
Die Lage, Shuttle Service, die renovierten sind sehr gutdie anderen noch sehr alt Zimmer ohen Minibar, obwohl in der Ausschreibung aufgeführt
Alles war in bester Ordnung. gute Lage, freundliche Mitarbeiter, nette Zimmer, gutes Preis Leistungsverhaeltnis. Amerikanischen Duschen sind immer etwas gewoehnungsbeduerftig
Lage. Zimmer. Frühstück.
The bed was comfortable and that was the only good part. Front desk staff was not very professional. Twice I called regarding ground transportation...once to the city of Denver from the hotel and once inquiring about bus transportation near the hotel. The staff had no idea if buses even came to the area. Thankfully Uber was available to get us back and forth to the city...no thanks to the Baymont staff on that one either. The guests next to us didn't even get in to their room until 2:30am and were extremely loud and disruptive. The icing on the cake was when the shuttle to the airport that we had to reserve when we checked in told us along with half of the other patrons waiting to board that it was full and we would have to wait for 30 minutes for the next one...Uber came in handy again.
Rooms were clean, location was great, indoor heated pool, breakfast Small rooms, small bath rooms, older utilities, did not have microwave or mini refrigerator, parking wasn't the easiest
Convenient location to airport. Room always hot, even though we never used the "heater card". No food in hotel, besides early morning breakfast. Drink and snack vending machines were out of a lot of items.
very conveniently located near airport, cost about $25 Lyft ride into denver one way.
The hotel was convenient and clean. The breakfast wasn't very good. The hot water was cold, many of the apples were rotten, and the eggs were powdered and watery. There were no towels in the exercise or pool area. Housekeeping was knocking on our door at 7am. I had trouble with the computers in the lobby. And while they said that they had a sewing kit, they didn't have one when I needed one. It seems that they just are not taking care of all these details that make life good for guests.
convenient to Denver airport, good shuttle service, the pool looked lovely and next time we might actually swim if we have more time.
Internet was marginal on fourth floor. Windows 10 didn't connect properly to it. Bed was rock hard. Which isn't my preferred.
It was near airport out in the boonies. The check in clerk was unprofessional. He stated when a room becomes available he would call me on my cell. He never called. I went back to check & he said it's been available.
I liked the location as myself and the person I was with had a very early flight and the hotel being close to the airport was a big plus. The sink in our room was completely clogged, hair from a previous tenant was all over it and it would not drain at all. The tub had a very slow drain making taking a shower almost like a bath.
The parking was atrocious
Located on the 16th street mall. Anything you want within walking distance.
Big place...hard to find the rooms because of the multiple towers. I gave 2-3 other guests directions because the had problems too.
Fun restaurants in the hotel. Good location Wished the pool area also had a whirlpool spa.
The hotel smelled nice when you walk in. The staff was courteous and helpful. Great location! Overall it was an alright hotel however we'll probably stay somewhere else the next time we are in Denver. Our room was quite small for the cost. The shower was dissappointing. The elevators were particularly slow.
Nothing? Four star hotel more like a two star dump. Mold and mildew in the first room so they moved us to a dog room. Night management was rude and unapologetic when I informed him that we had been propositioned by two hookers in the elevator. The outside door stays open for ten minutes after you swipe your key, so they snuck in behind us and rode up to our floor where they asked if we wanted to chill. Night manager said the door wasn't broken and had to stay open for ADA reasons. Maybe for a minute, but we watched several times and the door wouldn't close within ten minutes. Night manager said most he could do was refund me SPG points equivalent to my stay. Nothing else offered or apologized for. We went and stayed at the St Julian in Boulder. Also a four star hotel and the same cost but it was a different world entirely. How this dump gets a four diamond rating is beyond me. It's a stain on the Sheraton and on SPG.
Staff were super nice and accommodating, room was clean and updated, pool was great, facilities were well maintained. Elevators were weirdly slow; a small flaw.
I like the location. The Mall Ride takes you right to the hotel. The rooms are large, making it easy not to be in others way. The rooms are large but a lot of wasted space. No mirrors for others to get ready. The shower wasn't hot.
Great Staff comfy room and on site resturant Price for parking
Seth, the guy who checked us in was great, gave us free drink card and gave us recommendations for clubs. Room was clean and hotel had a nice friendly atmosphere.
Location, Location, Location. The rooms in the tower are smaller. It was not an issue as purpose of visit was a staycation to dine in Denver. Parking was not included with the room it was a extra daily charge.
The staff were very nice and helpful. Great to have complimentary breakfast, happy hour alcohol, and cookies and milk! The hotel was converted from an old apartment, some of the floors have not been replaced, so it gets squeaky sometimes. The bedroom (we had a suite) is a bit tight. Wish we had more room between the bed and the TV stand.
The room was spacious and clean. The bathroom/shower was great. The staff provided great service and I always had clear communication with them. Highly recommended.
The staff was nice The price of a bottle of water was crazy never drink the water rather drink out the sink... Bring own water
Great location. Live music in the lobby was lovely. Bell boy staff was very helpful. Check-in took nearly 20 minutes because there was one person checking us in and about five people in line. I've never waited so long to get a key to my room. And not a huge deal, but all of the preferences I had indicated in the pre-survey were "no longer available." Door to my room took nearly 30 seconds to close. For safety reasons I would have to stand and watch it close every time I went in and out of my room. Area around the tub wasn't very clean.
I did not like paying $275 for the night and being put in room whose walls adjoin the elevator shafts. Could not sleep at all, elevators whizzing up and down all night long. The room we were in 1606 should not be rented for the same price as other rooms of the same layout. I wanted to take it up with the staff in the morning, but had to leave first thing in the morning due to an unexpected family emergency. Therefore I cannot say if they would have taken $ off our bill or not. I may still try to contact management.
Clogged drain in the shower
Small gym and not hot tub.
Hotel representatives were extremely friendly and helpful. The room was spotless. No coffee when we went down for breakfast. Parked across the street cause parking was expensive.
Loved the outdoor tennis court. The front desk staff was very courteous and helpful.
Clean The day after we checked out, our friends were staying at the hotel. We were supposed to pick them up at a certain time. My phone battery died, they weren't answering their hotel phone (seemed to be broken) but the staff wasn't very accommodating in helping us reach our friends.
light rail and b cycle is only a block away.
Very clean...happy hour was great... Rm service was just ok
The stay was very enjoyable. Great staff, they were available when needed and very friendly even the valet staff. Being from out of town the hotel was easy to find and close to everything-food, fun, and shopping!