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We really enjoyed our room and it had a great location for walking to town and sight seeing. However, one of the clerks was clueless and left two of the clients sitting in the lobby not checked in when she got off work. Additionally, she had little knowledge of the town and was worthless. The air conditioning and heating didn't operate correctly as well. We liked the room, the location of the hotel and they had a very good breakfast with strong coffee
The location was excellent. Unfortunately the room did not at all reach my expectations. I booked the Deluxe room because it looked amazing and had certain amenities that I thought would be worth the extra money - unfortunately that was not the case. The room was a sweltering 80+ degrees and the AC was broken and couldn't be fixed according to the front desk. Ok.. So I tried opening the windows but the screens left a large gap between being fully closed and reaching the window pane. As the room was street level I didn't feel comfortable leaving it open and unlocked. Additionally the in-room spa bathtub was also broken and the shades were haphazardly attached to the skylights. What a disappointment. I spoke with the front desk who promised a full refund for my stay (great!) but upon two follow-up emails I still have received no response from the hotel. I would love to speak with them but they seem to be unwilling to respond. I am very disappointed as the reviews seemed wonderful and the location was excellent. Unfortunately 'off-season' upkeep seems to fall very flat and this is not worth the money.
We wanted to stay at a nicer hotel for not as much money. Molly Gibson was that. It was a nice room with a fire place and courtyard view, Wood and starter included by the way. We would stay again at this hotel.
The staff were very accommodating, but by request only. Screaming children at 6am. I get Inflated prices during holiday season, but if you drop $750/NT on any establishment you should expect more
The location was within easy walking distance...5 minutes.. To shops, pubs, etc. The room was large and nicely appointed...comfy beds. Great breakfast...felt like being in Europe.
Location is perfect , close to everything downtown and lifts. Breakfast was delicious . Staff was really friendly. Little chilly but it's winter in Aspen. No complaints
Impresssed with staff, full breakfast in rate.
Location, breakfast pretty good Surly, unfriendly staff - just one but he was so unfriendly and irritated to have to make coffee (I didn't ask, just observed) that I wondered if he was hungover . . . Same guy was pretty much the same at the front desk. Seemed resentful of his job.
Great location but the building could use an upgrade. The breakfast was great and the pool and hot tub was very nice. The rooms have window air conditioners that are installed in the side of the wall. Ours did not cool the room properly which made our stay quite unpleasant.
Easy walk into town, good price. Room was small and old. Odd loud ozone fan running when we got there.
Beds were comfy and a great location.
Clean and luxurious. Friendly staff.
The hotel was awesome. The location was one of its best features. The outdoor heated pool was nice as well. Although I don't recommend in the winter time. I say that from experience. Nothing.
Price. Fireplace in upgraded room. No elevator. Hotwire room is a bare bones room although I was granted a better room
A beautiful turn-down service, lovely bathrooms, comfortable beds, fast internet and helpful staff. The mini bar was disappointing, but empty enough to stock with my own purchases. It's a stretch to find any other complaints.
quiet,elegant and hospitable. Walking distance to all good things. none
Excelent image, very classy. The place to be in Aspen. Staff was extremelly helpfull (we had lost our luggage)
The rooms were just ok - i have stayed in way better 4 star resorts. However, the heated pool and hot tubs were great. Overall i'd say save your money and stay in a nice 3-4 star hotel instead. waaaaaaaay too many dogs!!!! To a non pet owner, this just doesn't give the 5 star experience. I did not have good service in the bar. Our luggage was not delivered on time from valet. Also, the spa amenities were nice but not too clean, the showers were clogged and hair was everywhere.
In room espresso maker had only 1 pod of regular coofee. The other was decaf.
The amenities, staff polish and overall experience was excellent. Robert at the front desk was exceptional. I would happily always make the St. Regis Aspen my home while in town.