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The lady at the desk was very friendly and helpful. Nothing
Love the beds and the whole room was nice. Breakfast was supposed to start at 6:30. Breakfast was always late. The poor broken armed boy that was handling the breakfast was worthless as a one armed boy can be.
Location was good, but not great. Very nice room. Comfortable! Expensive for what you got.
Clean, mostly comfortable...I have a bad back so I am always a little bit to a lot uncomfortable after hotel beds. This was better than most. Had issues with computers in business center and response from staff was slow.
Value for price. N/A
Convenient location, excellent staff Dated facility with worn furniture; over priced for the offering
The swimming pool. The swimming pool too small.
Guest services were very friendly and helpful. The room was very nice. Clean, quiet, comfortable bed and pillows. Had a coffee maker, microwave and fridge. Also had a nice business room. The workout room was small and stuffy.
Room was very clean!! Location is great Gentlemen that checked us in very rude!! Hotel a bit overpriced for the room they put us in!!
The location was great. I was 2 blocks away from the heart of downtown. Rooms and beds were nice and clean.
Great location. Walking distance to downtown and Silverton train. Half hour drive to Mesa verde
Right up by the river, awesome stay second year in a row. Easy walk to downtown. Right at top of stairs; lots of noisy people that can't carry a suitcase down the stairs and instead slam it all the way down. Some barking dogs. Otherwise great!
The location is nice, only a block from downtown The beds are a out as comfortable as a pile of gravel. Literally the only time I have seriously considered sleeping in the car as a better nights sleep.
Very nice staff A bit noisy - make sure to have a white noise app on your phone in case there are late-night gatherings outside your room!
Location was good. Beds were good. Near river. Very bad sound from exterior walkways. Could hear everything from people outside like the window or door was open even though closed.
Proximity to good restaurants and the river path.
well sized room, large fridge, dining table, central location hot water did not work first night. bathroom window on groundfloor, facing street, was not blinded nor did it have curtains. people could look right inside. worst was the hotel manager. he was extremely rude and intimidating about hot water issue. room cleaning was sloppy. coffe and donuts were not available in the morning . its a cheap room, but would not go there again. it was just too annoying.
Suggestions from front desk about where to eat Nothing
Good Location. In Durango, is there is not a bad location. No plain coffee creamer for shitty coffee.
We needed a place to stay because of weather and the price was super reasonable. Room was updated and clean. Got there late and staff had left key for me. We would stay again.
Room was clean. One of the cheapest rooms in Durango. Very friendly staff, and pretty close to downtown. Room small and dated. Mattress like sleeping on a concrete slab. Toilet seat wrong size for toilet. Lights flickered and power plugs not reliable.
Easy in and out, not a dump by any means, trolley stop right in front, ice machine worked and even though our room was right on the main street it was not noisy. Got up to pee at 2:30 and there were deer walking down the sidewalk. No complaints
The room was generally clean and everything worked fine, except the bathroom window. I had to go outside to push on it to make it lock from the inside. The 'breakfast' was coffee and packaged pastries. The room was also a bit loud due to thin doors/walls.
Nothing The hotel had a rating of 3 stars. False it was a basic roadside motel. Stains in carpet / sheets, garbage was overrun with racoons. cigarette butts outside room. The person checking us in was very nice but even site said breakfast.This was as stated by person stuff we could get at 7/11 of packaged donuts and coffee.
The relaxed atmosphere . A great location, sure it's an older style motor lodge but we got to know our neighbors and their dogs. The beds had just been replaced in our room and were very comfortable. This may seem odd, the box fan in the room was a pleasant surprise, my partner prefers the sound of a fan to go to sleep, the weather was nice and cool so there was no need for the AC anyway. IN the end a relaxing and peaceful place to stay a night or two. Very basic breakfast, coffee and rolls, but there are plenty of local coffee houses very nearby to enjoy.
Relatively nice hotel for the money in this town. They have coffee and prepackaged rolls in the lobby in the morning but seem to run out before 9 am. Fairly close to downtown and right next to a trolley stop!! We like that there is a fan and space heater in each room. Pretty outdated rooms. Shoddy carpet with holes. Getting anything 'extra' like blankets is like pulling an arm around there. Beds are like cardboard. The front desk staff person also dropped a F bomb in front of my 10 year old daughter which I was not pleased with. Definitely a ONE STAR hotel.
Good location. Small rooms. Older building in need of updating.
Nice indoor pool and hottub. At every hotel we stayed at in a nine day road trip this hotel did not offer a free breakfast such as the one Hampton Inn does.
It is dog friendly. The food was expensive and not good.
Enjoyed my visit. The hotel, staff, location and amenities were top notch.
Great hotel filled with beautiful antiques. Parking was horrible
Our stay at the Strater Hotel was very nice. We wanted a taste of the The West, and we certainly got it. I felt like I was staying in Miss Kitty's room! Great location. The only thing I can say is I wish there were better pillows.
Enjoyed our stay at the Strater Hotel. Ideal location in downtown Durango! Our room was clean and comfortable.
Hotel is in a good location. There are some great restaurants and shops in the area. There was no bellman available or bell cart available to help with our bags when we arrived. The furniture was dusty, wallpaper was starting to peal off the walls and ceiling. Thermostat was locked and we were not able to turn on the heater in the room. There was black mold in the grout on the floor. Ate in the restaurant/bar on property, food lacked flavor and was very greasy and not well prepared. On check out the elevator was not working so we had to haul our bags down three flights of stairs. My mom has had two knee surgeries and had some discomfort after the ordeal. Would not recommend this hotel.
Great location. Friendly and helpful staff.
The room itself was super clean and nice, I don't get to stay in hotels this nice often so that was fun. There is one good taco/burrito spot to eat nearby, but otherwise the location is pretty barren. Internet was too slow to be useable. Couldn't even load heavy webpages or open email with images in it. Opened a speed test and download rate never got above 500Kbps, up below 80Kbps with a ton of packet loss and latency. The SNR was fine so it wasn't wifi reception, just a really crappy network in the hotel or terrible ISP I think. I'm guessing most people going to Durango are embarking on an outdoor adventure of some sort, and hotel internet speed isn't a huge deal to them. But I work in tech and had to jump online to deal with problems a couple times, and had to flee the hotel to try and find somewhere with useable internet instead it was so terribly slow. This wasn't super fun at 2am, and they charged me $5 a day for this horrible internet, so I think it's worth griping about. Again most people are on vacation and probably won't care (hey maybe it's good if the kids stop watching youtube for the weekend :), but if you need to get online AT ALL you should avoid this hotel.
Fresh cookie in the lobby. Where the toilet paper was mounted in the bathroom.
The room was updated and clean The room location view was terrible but only there 1 night.
A very pleasant comfy and restfull halt after a long journey trip. An experience which make us looking forward other hotels of that chain.
The room was spacious and clean. The staff was very friendly and helpful. The bed was very comfortable.
This property is very well maintained. It is immaculate, the staff is friendly and helpful. Enjoy a worry free trip here
Hotel staff were very pleasant and hotel was nicely modern and clean. We enjoyed our stay and would stay again. No gym on site but gives free pass to rec center. Liked the coffee, hot chocolate, and cookies in the lobby. Good value and good for families headed up to the slopes!
All of the staff were extremely friendly. The hotel was pretty much full but there was plenty of parking and the hotel was quiet. There was plenty of seating for the free breakfast and they had different items out on different days so it didn't get boring, and compared to other similar type hotels, the food was better. The room was very clean and updated. Plenty of outlets to plug in all our phones, ipads, etc... I'd stay here again. The pool is salt-water, which is nice, but was a bit cloudy. Kids didn't mind it though. The hotel is on the north end of durango, not really within walking distance of any shops or dining. Beds were a bit firm for my taste but my wife said it was the best bed she slept on this trip. No excercise facilities on site but they give you a pass to a rec center. I didn't go so I don't know how far of a drive away it is.
I was impressed with this hotel. Very clean and organized from staff to the smallest details. Breakfast was great with a large selection of choices to eat. Beds were very comfortable. In truth, there is nothing I can complain about regarding the hotel, rooms, staff, or anything of REAL concern. The only negative was that the hotel was a little removed from downtown Durango.
The Hampton Inn Durango was conviently located to downtown Durango. It had a nice indoor pool and hot tub that was a favorite of my daughter. The hot breakfast was also a plus. Bathroom counterspace was limited.
We could not leave Durango because of a rare snowstorm and the staff easily extended our stay and made our "captivity" easy to bear. The rooms were lovely and the price was right which made the extra day less of a burden
Nice rooms that were modern. Helpful and knowledgeable staff. We had a front desk clerk who recommended the best Mexican restaurants in town and the ones to avoid. Don't leave any clothes hanging on the hook on the bathroom door. You're bound to forget about it when it's time to check out.