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Breakfast was awesome, the staff was efficient and friendly.
The admin and reception was the worst part a majority of the time in addition to the room service. The reception was lazy and not helpful at all when we needed assistance and the room service brought us cold food and wrong orders. Also you couldn't open any windows and had to keep the shade drawn so people couldn't see right into the room - so was very dark.
Only stayed one night of Colorado vacation, but would have loved to stay a week!
My room key did not work when I tried to get in my room. Coffee was not in my room. THe ability to check out on the TV did not work.
Great service, comfortable bed, attractive bathroom, very pleasant room. Comfortable and inviting lobby area as well.
Disappointed in the size of the room. For a room with a king size bed it was very small. View was of a brick wall.. Someone also needs to clean the kitchen. We went to the brunch on Mother's Day. I saw the kitchen as we passed to go to the back room where the food was located. If I saw the kitchen before we made plans, we would have never eaten there. Filthy, absolutely filthy. Gordon Ramsey would have a field day...
It was a great breakfast
We were very disappointed with the cleanliness of the hotel, our sheets were dirty and stained on both beds, when we requested extra linens they brought them to the door; did not offer to remake beds or apologize. The bathroom had mold growing in the shower and under the sink where we found roaches crawling around in the morning. Our toilet broke in the morning and the maintenance man told us not to use so much toilet paper, when it had not even been used yet. there was a bad smell that lingered in the room and the air conditioner was not consistent; blew hot air then freezing air then hot air again. The pool area was not well monitored and there were multiple people smoking and carrying on until late into the night when the pool was supposed to close at 10 pm. All in all we were very disappointed in what we paid and the quality of the hotel. I WOULD NOT recommend this hotel to anyone.