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beautiful setting In this MASSIVE complex- in HIGH ALTITUDE there is NO water- anywhere!!! None set out at front desk- none in room...we were told "you can BUY some at the4 store down the hall" seriously?!
The Broadmoor is old world beautiful. The detail in design with comfort and beauty in mind is exquisite. The room we were given had a flight of stairs to climb and we were not told this ahead of time.
The Broadmoor is a 5 star resort. It is a designation that is well earned. Everything was excellent.
The room and tv. The lack of customer service from driving in at 4 in the morning
Breakfast was awesome, the staff was efficient and friendly. Nothing.
Breakfast was wonderful, lobby sitting area around fire place, close to highways and many local resturants and shops, bed was super comfy Didn't have an outside sitting area, didn't have a spa
Views Nothing was free at least Lil lower on food becasues we travel to chill abd still don't feel at home
Awesome location golf course with a backdrop of the Rocky Mountains! Being fall with the tree changing colors it was especially beautiful. Near everything ; Broadmoor Arena, Seven Falls, Cog train to Pikes Peak, the charming town of Manitu Springs, Garden of the Gods, hiking, golf, tennis, and Caverns. We were their for our anniversary and the staff surprised us with champagne and a fruit/cheese plate! It make quite an impression. Staff very friendly and thoughtful much better then Brown Palace. Everything was clean and cared for overall. Being a tub girl the bathroom was not an luxurious as I would have liked.
Service and food were good in the lounge (once the server finally showed up). My room key did not work when I tried to get in my room. Coffee was not in my room. THe ability to check out on the TV did not work.
Best part were the comfort of the beds. Disappointed in the size of the room. For a room with a king size bed it was very small. View was of a brick wall.. Someone also needs to clean the kitchen. We went to the brunch on Mother's Day. I saw the kitchen as we passed to go to the back room where the food was located. If I saw the kitchen before we made plans, we would have never eaten there. Filthy, absolutely filthy. Gordon Ramsey would have a field day...
The bed was amazingly comfortable. There was no refrigerator in our room.
We were given a corner room on the top floor. It had all the amenities you could ask for. Luxurious but reasonably priced and right in the heart of the city. Parking was a little odd. You had to park a block away and then when we went to leave, the $1 we were told we would pay was only good until 5:30 am..must've missed the fine print somewhere. So it cost a few more dollars to get out of the lot, mostly just inconvenient.
The room and beds where very nice and it could not have been more convenient to restaurants and other necessities. The staff was great and I will stay there again. I did not find it sooner
At check in the staff were very friendly and accommodated our early arrival. We were very disappointed with the cleanliness of the hotel, our sheets were dirty and stained on both beds, when we requested extra linens they brought them to the door; did not offer to remake beds or apologize. The bathroom had mold growing in the shower and under the sink where we found roaches crawling around in the morning. Our toilet broke in the morning and the maintenance man told us not to use so much toilet paper, when it had not even been used yet. there was a bad smell that lingered in the room and the air conditioner was not consistent; blew hot air then freezing air then hot air again. The pool area was not well monitored and there were multiple people smoking and carrying on until late into the night when the pool was supposed to close at 10 pm. All in all we were very disappointed in what we paid and the quality of the hotel. I WOULD NOT recommend this hotel to anyone.
i had a great experience with This hotel. It wasn't 5 star, but the service was good and it was just enough :) I could hear a lot of screaming from the pool but that's just of where my room was